Engineer Field Service

THIERNO BALDE

*** ****** ****** *** **, KINGSTON, NY 12401 H: 845-***-**** C: 845-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Capable Field Service Engineer with strong technical knowledge and communication skills. Adheres to all

established safety and production procedures. Proactive engineer with significant knowledge in electrical

design, testing, analysis and project coordination, Six sigma trained in the Caterpillar Production System.

Possess extensive education qualifications with Bachelor's degree in Electrical and M.S. Degree in Chemistry.

SKILLS

OSHA Safety Training 30 hours course System troubleshooting

AC/DC voltage system single and 3 phase systems Safety Compliance

Quality Control digital control systems

Project Scheduling Outsourcing/Contracted services

Power System Java and C programming

RSLogix 500 MS-Office

MS Project Math LAB Windows 2000 Professional

Lean 6sigma Blueprint interpretation

Quick learner Fluent in French

Train Employees Communication Skills

Asset Management Industry Knowledge Blueprint interpretation

AC and DC motor drives Electrical Testing/Analysis

Electrical design Energy conversion

X-ray radiation Survey digital design

Report Preparation Cost Controls

Pspice RSLogix 5000

PLC AB/Siemens Auto CAD

Visual Basic 95/98/XP/Vista/ 7/10

Wiring diagrams Trained in operational testing

Time management Calm under pressure

Interpersonal Creativity

Repair Optimization

In Troubleshooting Electrical Control Systems National Electrical Code

Electrical Drawings Schedules

Excel Variable Frequency Drives

Human Machine Interface Control Systems Planning

PERSONAL INFORMATION

Field Service Engineer who stays current with the fluid and expanding technology industry. Practices

continued formal and hands-on training in new operating systems.

REFERENCES

References: Available upon request.

WORK HISTORY

Field Service Engineer, 12/2014 to Current

John Bean Corporation Inc. – Kingston New York

Performs installation of all equipment at customer\'s site, including operation, maintenance and sanitation

training, often unassisted.

Completes required documentation in an accurate and timely manner.

Troubleshoots and resolves application related issue/problem.

Performs repairs to JBT Wolf-Tec equipment.

Installs maintain and repair manufactured X-Ray equipment.

Performs radiation survey, calibration and product validation.

Maintains and secures tools equipment, test devices, mobile devices and assigned service vehicles.

Trains customers in proper machine maintenance and operation of the entire JBT Wolf-Tec product line.

Creates training aids for customers and fellow employees.

Documents findings that improve quality and/or efficiency.

Follows up with customers on all open issues.

Schedules courtesy visits with customers.

Communicates opportunities to appropriate Regional sales Managers.

Works on process improvements with engineering department dept.

Reviews and maintains daily- email correspondence including field schedule update.

Enters daily notes in CMR (Customer Relationship Management) software.

Enters time and activities into CRM software.

Fills out bi monthly expense reports and time logs.

Arranges travel, accommodations and contacts.

Supports customers, engineering and internal sales staff on issues involving all JBT/Wolf-Tec products.

Provides assistance to Help Desk Customer Support through documentation and by answering questions

or problem solving of issues/problems.

Conducts live equipment demonstrations.

Assists a trade show and demonstrate equipment features and benefits.

Completed projects by effectively applying engineering, technical and maintenance procedures.

Used precision test equipment such as oscilloscopes, multimeters, waveform generators and spectrum

analyzers.

Followed up on manufacturing and field reports and resolved outstanding problems.

Field Service Engineer, 11/2010 to 12/2014

Wolf-Tec Inc – NY

Performs installation of all equipment at customer\'s site, including operation, maintenance and sanitation

training, often unassisted. Completes required documentation in an accurate and timely manner.

Troubleshoots and resolves application related issue/problem.

Performs repairs to Wolf-Tec equipment.

Trains customers in proper machine maintenance and operation of the entire Wolf-Tec product line.

Enters daily notes in CMR (Customer Relationship Management) software.

Enters time and activities into CRM software.

Fills out bi monthly expense reports and time logs.

Arranges travel, accommodations and contacts.

Supports customers, engineering and internal sales staff on issues involving all Wolf-Tec products.

Logistics Technician, 07/2003 to 11/2010

Caterpillar Logistics Services, MS

Serve as production Line Leader Responsible for receiving, storing, handling, shipping, and preparing of

product for customer delivery while maintaining the warehouse in a safe and orderly fashion. Also counting

and checking truck inventory while keeping appropriate records, primary shipping/receiving, housekeeping,

operating logistics equipment, and loading and unloading of products.

production Line Leader,

Caterpillar Logistics Services – Olive Branch MS

Responsible for receiving, storing, handling, shipping, and preparing of product for customer delivery

while maintaining the warehouse in a safe and orderly fashion.

Also counting and checking truck inventory while keeping appropriate records, primary

shipping/receiving, housekeeping, operating logistics equipment, and loading and unloading of products.

Electrical Engineer I, 02/2001 to 01/2003

BONAGUI /Coca-Cola Guinea – Guinea Conakry

Control and repair conveyors system.

Control and troubleshoot the different newly automated production lines.

Ensure smooth and trouble-free operation of the plant as team leader.

EDUCATION

Bachelor of Science: Electrical Engineering, 2010

The University of Memphis - Memphis TN

Electrical Engineering

Master of Science: Chemistry, 2001

University of Gamal Abdel Nasser - Guinea Conakry

Chemistry (quality control of pharmaceutics and food products)

INTERESTS

Results-oriented Field Service Engineer specializing in high-level problem solving, process efficiency

and day-to-day maintenance in a manufacturing environment.

LANGUAGES

English, French

ADDITIONAL INFORMATION

Contact this candidate