Lorena Ramirez

Bill Process Specialist

Aurora, IL 60506

ac0ox0@r.postjobfree.com - 331-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Medical Billing Analyst

Iclaim - Aurora, IL - July 2016 to Present

Knowledge of medical billing processing experience working with various insurance payers, knowledge of ICD-10 and CPT.

Create, submit and process government, Medicare, Medicaid and commercial insurance. Obtain insurance verification, pre certification and authorization via phone and insurance payer portals. Update patient accounts with registration, insurance demographics, scheduling and billing data. Provide superior high volume patient customer service in a fast paced environment. Familiar with Microsoft word excel/outlook. Medical software and payer portals. Bill Process Specialist

Alpha Review Corp - Naperville, IL - December 2015 to June 2016 Reasponsible for reviewing medical bills for workmens compensation for third party administrators and insurance carriers.

Answer both internal and external questions regarding invoicing. Work within clients to make sure that the billing is set up correctly for them. Manage customer calls and complaints regarding billing. Work with clients to come up with resolutions that may involve credits and protracted billing. Office Manager

Amazing Air Inc - North Aurora, IL - March 2006 to November 2015 Responsible for overseeing daily functions retreivieng calls left over night in a timely manner, dispatching service calls immediately with accurate information, answering incoming calls, daily data entry, faxing, maintaining office supplies & equipment. Dictation, mail, scheduling appointments & following up on service received. All clerical / secretarial office duties.

Accounts recievable / payable, bookkeeping of: company purchases, vendors, suppliers, purchase orders, charge slips, sales tickets, delinquent accounts, incomplete and current client files.

Customer Service Rep

LTD Commodities LLC - Aurora, IL - August 2014 to December 2014 Customer Service call center responsible for answering inbound calls for customers wanting to buy products from the catalog or website.

Making customers feel valued and important reinforcing their purchase choices. Upselling or cross selling additional items.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Administrative Assistant

Labra Group Realtors - Aurora, IL - May 2004 to February 2006 Responsible for clerical duties such as: filing, typing, copying documents, distribution of all mail, greeting clients, answering incoming phone calls, directing calls to appropriate department, maintain office supplies on hand.

Scheduled appointments for clients for each realtor upon request, arranged and kept track of meetings in the conference room and organized travel accommodations. Maintained and organized files, retrieved company files and prepared them for Realtors as requested, assisted in the accurate disposing of confidential records. Provided vault attendant services, gave detailed information regarding vault services to those whom needed help with understanding procedures, authorized access to safe deposit boxes, issued keys as well as replacing keys when needed. Quality Control / Credit Analyst

PAC Mortgage credit reports - North Aurora, IL - January 1997 to June 2004 Responsible for gathering all client information to conduct a credit report for financing eligibility which included the processing of: employment verification, personal references, information from financial institutions such as: banks and credit orginizations.

Trained, supervised and managed employees in the department making sure the department improved on efficiency and effectiveness to achieve high standards. Build credit history, remove outdated information and disputing entries to the customers creditor.

NCO Collections/ contacted delinquent customers to obtain payment for past due Nicor accounts.

EDUCATION

Certified Medical Assistant

Olympia College

2005 to 2006

General Education Development

Waubonsee Community College

1998 to 1998

SKILLS

microsoft word, excel, data entry, dictation and numeric pad ADDITIONAL INFORMATION

SKILL HIGHLIGHTS

Fluent in Spanish able to speak, read and write.

Microsoft Word, Excel, Outlook, Data Entry, Dictation and Numeric Pad Over 20 years experience in Customer Service and office / clerical environment

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