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Technical Support Manager

Location:
Glendale, AZ
Salary:
80000
Posted:
June 05, 2017

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Resume:

Barbarito Jorge Cruz Pena

Glendale • Arizona • USA • ac0ovu@r.postjobfree.com • 623-***-**** • Skype: bjcp_68

OBJECTIVE & PROFILE

To secure a suitable position within an organization that will allow me to use my skills and qualifications towards the achievement of the company’s objectives, while finding job satisfaction in every pursuit.

Masters of Science, MSc. Technical Systems Engineering with over 25 years of experience. Talent to identify client’s needs and provide appropriate solutions. Proactive, dynamic and problem-solving oriented. Extensive project management skills. Results oriented, positive outlook, troubleshooter by nature.

PROFESSIONAL EXPERIENCE

Regional IT Manager. San Jose, Costa Rica. 2011 – 2016

Abonos Agro, S.A.

Fostered perfect relationship between company's strategic plans and Information Technology department to achieve Corporation’s goals.

Implemented new ERPs in Costa Rica and many countries in Central America (Mexico, Honduras, Guatemala, El Salvador and Nicaragua).

Understood business rules in order to determine the best solution.

Developed framework for the industry.

Regional Software Architecture Manager. San Jose, Costa Rica. 2009 – 2011

Abonos Agro, S.A.

Coordinated software architecture-related activities in all Central American locations.

Implemented new ERPs and Business Intelligence tools (data warehouse) in Costa Rica and many countries in Central America (Mexico, Honduras, Guatemala, El Salvador and Nicaragua).

Understood business rules in order to determine the best solution.

IT Manager. San Jose, Costa Rica. 2007 – 2009

Durpanel, S.A.

Coordinated IT resources and relations with service providers to cover all the functional and operational needs of all areas of technology.

Implemented new Enterprise Resource Planning (ERP) in Oracle Platform.

Provided technical support to users.

Fine-tuned and queries optimization to improve database performance.

Oracle database administration.

Project Engineer. San Jose, Costa Rica. 2001 – 2007

Abonos Agro, S.A.

Designed and developed new forms and reports from scratch to fulfill project requirements.

Implemented new ERPs in many companies of Corporation in Costa Rica.

Adapted user requirements to business measures.

Built PL-SQL codes for packages, stored procedures, and functions to support department’s goals.

Fine-tuned and queries optimization to improve database performance.

Oracle database administration.

Provided technical support to users.

IT Manager. San Jose, Costa Rica. 2000 – 2001

Tunatun Internacional de Costa Rica, S.A.

Designed structure and assembled computer network and communications of the company.

Automated main functions of the production process.

Purchased electronic equipment (computation and communications).

Provided technical support to users.

IT Manager. San Jose, Costa Rica. 1996 – 2000

Empaques Asepticos Centroamericanos, S.A. (Coca-Cola bottler)

Analyzed, developed and implemented information systems in ORACLE platform.

Ensured maintenance of systems in operation.

Ensured back-up of company network system and the ORACLE Database.

Provided technical support to users.

Systems Analyst / Programmer. San Jose, Costa Rica. 1995 – 1996

Asesoria Profesional en Computacion, S.A.

Analyzed, developed and implemented information systems in multiple platforms.

Provided technical support to the client companies.

IT Manager. Holguin, Cuba. 1994 – 1995

Cuban Institute of Petroleum

Coordinated and supervised analysis, development and implementation of developed systems.

Budgeted expenses of the computer center.

Provided technical support to users.

Systems Analyst / Programmer. Holguin, Cuba. 1992 – 1994

Tire Retract Factory - “Arsenio Escalona”

Developed and implemented information systems for different departments.

Budgeted systems-related expenses.

Performed audit of financial systems for accountants.

Provided technical support to users.

EDUCATION

1987 - 1992 Master of Science. Technical Systems Engineering

Novosibirsk Electrotechnical Institute - Novosibirsk, Russia

Specialization: Automated Systems of Management and Processing of Information.

TRAINING AND CERTIFICATIONS

2008 CISCO, CCNA1 v.4.0 Exploration - ULatina

2008 CISCO, CCNA2 v.4.0 Exploration - ULatina

2006 Oracle 10g: Java Programming - ORACLE University.

2006 Oracle 10g: Build J2EE Applications 10g - ORACLE University.

2004 Fast Track to Power Builder 10 - SOIN, CR

1999 1026 Exchange Server 5.5 Series Concepts & Administration - New Horizons.

1999 973 Exchange Server 5.5 Series Design and Implementation - New Horizons.

1998 Database Administration - ORACLE University.

1998 Database Administration - ORACLE University.

1997 687 Supporting Windows NT Core Technologies - New Horizons

1997 SQL and PL / SQL using Procedure Builder - ORACLE University.

1997 Developer / 2000: Forms 4.5 I Part - ORACLE University.

1997 Developer 2000: Reports 2.5 - ORACLE University.

1996 Novell Network Supervisor 3.x - Technological Foundation of CR

OTHER SKILLS

Disaster Recovery Planning (DRP).

Business Continuity Planning (BCP).

IT Governance, Risk Management and Compliance Solutions.

Project Management.

CAREER HIGHLIGHTS

- Extensive experience managing projects for the implementation of Information Systems in the Financial, Accounting, Production and Human Resources areas. These projects have been developed for a variety of companies of different profiles (wholesale, industrial, customs agencies, fiscal warehouses, radio stations etc.) both within and outside of Costa Rica. Regionally, I have implemented systems in Mexico, Honduras, Guatemala, El Salvador and Nicaragua.

- Extensive experience in IT consultancy including system implementation, technology project leadership, database implementation and migrations with considerable volume as well as telematics and infrastructure.

- Implemented Electronic Billing Project with hand held terminals.

- Implemented Points of Sale Project for direct sale in store and retail.

LANGUAGE SKILLS

Spanish: Native language

Russian: Fluent (speaking, reading, writing)



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