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Human Resources Employee Relations

Madison, Wisconsin, United States
June 05, 2017

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Jessica Ochs

**** *. ******* ******, ******, WI *3593 ǀ 920-***-**** ǀ

Human Resources Professional

Experienced Human Resources Professional with backgrounds including employee recruitment and retention, staff development, mediation, conflict resolution, benefits, payroll, HR records management, HR policies development and legal compliance.

Demonstrated success in employee relations, developing team-building programs, writing personnel manuals, developing orientation and on-boarding materials, corporate policies, job descriptions and management reports.

Human Resources Skills

Work History

Employment Law


Mediation and Advocacy

Staff recruitment and retention

Employee Relations


HR Policies and Procedures

Training and development

Benefits Administration

Orientation and On-boarding

HRIS Technologies

Personnel records maintenance

Villa Healthcare/Middleton Village – Middleton, WI

Skilled Nursing Facility-Employing over 80 Caregivers

Human Resources Director, December 2016 to February 2017 – Wasn’t a good fit for me

Performed full cycle, high levels of recruitment. Manage payroll, leave of absence programs and personnel records. Administer Work Comp and handle all HR Generalist and Employee Relations. Assist with workplace issues including counseling and disciplinary actions. Oversee all Caregiver medical and training requirements.

Peninsula Healthcare/Trinity SRC – Madison, WI

CBRF-Assisted Living Facility employing over 30 Caregivers

Human Resources Director, May 2016 to August 2016 – Desired Work/Life Balance

Performed full cycle, high levels of recruitment, guided the development of a full spectrum and compliant HR operation. Worked with senior management to create HR policies and procedures; developed on-boarding, orientation processes, and a training and incentive program. Work with senior management to administer compensation and performance management programs. Manage payroll, leave of absence programs and personnel records. Administer benefits enrollment and programs, Work Comp, and handle all HR Generalist and Employee Relations workplace issues including counseling and disciplinary actions. Oversee Staffing Director on all Caregiver medical and training requirements, i.e. yearly TB tests, credentialing, and DHS certificate requirements.

Key Results:

Structured and implemented programs and policies in the areas of training and compensation.

Fostered a teamwork and open-door environment conducive to positive dialogue across the company.

Developed a full cycle, compliant recruitment process to include development of job descriptions, sourcing, background checks and on-boarding procedures resulting in a decrease in employee turn-over by 25%.

Coached team leads and Staffing Director on best practices for employee management and how to effectively manage conflicts within the workplace.

Updated the employee handbook to include exempt policy standards and expectations.

Stoughton Trailers, LLC – Stoughton, WI

Manufacturer, Sales and Leasing of quality Trailers and Components

Work Comp, Benefits and Leave Specialist, April 2015 to May 2016 – Change in career path

Worker’s Compensation administration; maintaining the OSHA 300 log, attend Safety Meetings, act as a liaison between supervisors, EHS, employees and TPA for multi-state and multi-functional divisions, administering STI Holding’s benefits including medical, dental, vision, 401(k), STD and LTD. Administer leave of absences for all levels of management in all divisions of STI Holdings under State, Federal FML and Company Leave of Absence rules and regulations, to include acting as liaison for HRBPs, Executive Level Management, employees and Supervisors.

Key Results:

Streamlined FMLA tracking, including Benefits payments, Leave statuses and usage resulting in reduced overages and assuring compliance.

Streamlined Work Comp; auditing existing and former employee Work Comp payments and oversaw collections, auditing TPA and STI files for status updates weekly saving thousands of dollars, developing processes to ensure timeliness and compliance, and researched WC law in other states saving the Division budgetary money for unnecessary policy coverage.

Sedgwick CMS – Sun Prairie, WI

Claims Management Provider for Auto, Life, Work Comp and other Insurances

Claims Assistant, April 2014 to February 2015 – Company Downsized

Assist in Accounts Payable including auditing and collection, loss Intake for new claims, and liaison

for customers, vendors, and adjusters within the Call Center Environment.

Key Results:

Acted as floor supervisor during a transitional period to include ensuring coverage during breaks and lunches to meet Key Performance Indicators (Hold times, call quality, etc.).

Auditing and updating existing outdated resources being used by Reps, and implemented the changes and updates to increase performance and quality.

Assist in troubleshooting, training and transitioning of Reps on using the new Call Center Platform.

A.M. Mailing Services – Edgerton, WI

Leading supplier and distributor of direct mailing materials

Human Resources Assistant, December 2007 to January 2014 – Company sold; Restructure

Assist in full cycle recruitment process, benefits administration, and updating and revising handbook materials. Assist in scheduling and set-up of company events and parties. Liaison for Supervisors on Company policies, and assist management in counseling employees. Conduct exit interviews to identify reasons for employee attrition, plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Accounting duties to include payroll duties, creating invoices and spreadsheets.

Key Results:

Reduced employee turn-over rates by 25% by designing and implementing employee referral and bonus incentives.

Designed new hire and benefits orientation PowerPoint presentations and materials.

Assisted in successfully coordinating two employee outings and 4 holiday parties with over 150 in attendance.

Successfully sourced and coordinated the recruitment and hiring of over 75 candidates in a 2 month timeframe for ramp up program.

Sitel – Madison, WI

Leading manufacturer, supplier and distributor of compound medication

Call Center Supervisor, January 2001 to July 2007 – Layoff/ Client Contract Non-renewed

Manage team of 35 call center representatives, fostered collective team and goal driven environment, obtain details of complaints and assess consistencies and address them, confer with management to establish requirements for new systems of modifications of call center procedures, employee relations including administration of disciplinary processes, performance reviews, interviewing and training, and employee retention measures. Monitor KPIs and counsel or coach if necessary.

Key Results:

Ensure call center metrics are met to include call hold times, call length, and call content quality are being met and identify inconsistencies and remedial procedures.

Increased productivity at SITEL through process implementation and streamlining outdated procedures.

Developed merit and incentive bonuses to meet quality levels that were widely accepted.


MBA: Human Resources and Management, December 2015 – University of Wisconsin Whitewater

Bachelors of Science: Administration and Management, June 2010 – Herzing University

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