CURRICULUM VITAE

*.SCHOOLS ATTENDED WITH DATES

University of Agriculture, Abeokuta (UNAAB) – Abeokuta, Ogun, Nigeria (2002 – 2007)

CMS Grammar School – Bariga, Lagos, Nigeria (1993 – 1999)

2. QUALIFICATIONS ATTAINED

Bachelor of Science (Honors) Major: Computer Science, Minor: Mathematics (2007)

Senior Secondary School Certificate. (1999)

3. CERTIFICATIONS OF COMPETENCY

CompTIA A+ IT Technician

Cisco Certified Network Associate (CCNA)

Certified in Computer Applications (University of Lagos, Nigeria)

Intergraph SmartPlant Instrumentation Administrator certified

Service-now Basic User Training Certificate

Certificate in Novartis Topik Basic Information Security training

IBM Change Management (ChM) Process Certified

Request Management Certified

4. WORK EXPERIENCE AND JOB FUNCTIONS

CVR Energy Inc, Sugar Land, TX 77479; Application Sup II Engineer (Jan 2015 – Jan 2017)

Job function: IT Project Management, Application Administration and Change Management. Develop project plans and manage schedules/tasks. Travel to plant and operational sites to deploy and provide technical support training to end users. Cost analysis and development of mitigation strategies to address inadequacies in the platform. Manage applications at both the front and back end to ensure platform related issues are resolved. Test and validate application fixes, enhancements and upgrades. Manage user security for key systems and production environment roll-outs.

Kelsey-Seybold Clinic, Pearland, TX 77584; Service Desk Support Analyst II (Nov 2012 – Oct 2013)

Job function: Provide technical support for clinical and administrative software and hardware. Create a log of technical issues in the CA Service Desk Manager system. Perform various Active Directory tasks such as creating, modifying and deleting user accounts, adding and removing users from groups and giving user’s permission to different applications. Perform various first and second level tasks as needed. Work with other ISD teams and projects as needed; as well as other non-IT departments when necessary.

CompuCom Systems Inc, Houston, TX 77036; Systems Admin / Client Assistance Admin (Feb 2009 – Oct 2012)

Job function: Provide hardware and software technical support to administrative and contract employees. Create, monitor and manage tickets for technical issues using DBsymphony, Remedy Incident Management system, Vantive PeopleSoft and other applications. Assisting with the migration from Windows XP to Windows 7 as well as Lotus Notes to Outlook 2003/2007/2010. Monitor tickets created by other groups and teams to make sure that they were routed properly and resolved accurately and on time. I assist with training, mentoring and one-on-one coaching of new employees. Work with the other remote help desk support teams as needed to maximize productivity.

DISH Network, Alvin, TX 77511; Acting Supervisor / Technical Service Rep (Aug 2008 – Feb 2009)

Job functions: Provide technical support for DISH Network satellite and entertainment equipment including setting up field support. Create a log of technical issues using the internal Dish logging system. Assist new and existing users in the setup of necessary company equipment and sometime the setup included television, DVD player and sound systems. Perform as Acting Supervisor to provide additional assistance to about 50 agents and walk the call center floor providing one on one coaching to agents on the phone with tier 2 & 3 issues. Work closely with customer service, billing and field techs departments on various client accounts.

Nabreks Ventures, Ikorodu, Lagos, Nigeria 23401; IT Lead Technical Officer (Oct 2005- Oct 2007)

Job function: Manage the day to day activities of the IT unit as well as being responsible for the in house and off site technical support. Supervise the IT unit which includes training, scheduling and checking up on 15 new and junior staff especially while they were out in the field. Provide technical support for individuals and small company’s computer hardware and software from the assembling to the configuring / updates. Assist with basic network configuration and peripheral setup as needed.

5. SUMMARY OF CAREER ACHIEVEMENTS

With CVR Energy, I managed and participated in several IT projects from their planning stage all through their full life cycles. Adopted a more hands-on approach to the project management process and worked with various departments and levels of management when necessary. Work directly with management and business executives to plan changes and refinery software implementations.

With CompuCom Systems Inc, I was part of the pioneer team of 6 people to support the IBM, British Telecommunications and Vodafone vendors. My team supported the entire vendor ticket routing system. I trained new staff members to the team. I was the first person on my team that was allowed to go work from home based on my performance. I helped in migrating and testing of Windows 7 by being one of the first to be migrated from Windows XP.

While with Dish Network, I was the top leading technical rep in the Alvin, Texas call center. I took my team to the number 1 position in the call center. I was an acting supervisor when needed and walked the floor providing tier 2 & 3 support and assistance to both agents and clients.

While with Nabreks Ventures, I managed the IT unit and supervised the junior staff. Improved the productivity of the IT unit within my 1st year by building a strong team and fostering teamwork. Saved cost on maintenance and repair by outside sources.

6. SUMMARY OF TECHNICAL COMPETENCIES

Project Management, Application Management, Change Management, Cost Analysis, Installation and configuration of all Windows OS, Computer and Peripheral maintenance, Knowledge Management, Windows Server 2008 R2 & 2012 R2, MS Project; MS SQL Management Studio and Express, MS Outlook, Vantive PeopleSoft, RSA token, Telecom, VPN, Quest ActiveRole Server (ARS), Flow Consultant, EPIC Hyperspace Prod 2010 / 2012, CA Service Desk Manager 14.1, CA IT Client Manager (DSM Explorer), iSite Enterprise, Maximo, LabCorp e-Results, Muse, Basic configuration and installation of Cisco Routers and Switches, Televox ASP, Basic telecommunications and telephony, Lotus Notes Client Installation and Usage, MS Office (including Office Communicator and MS Lync), SharePoint, ePolicy Orchestrator (McAfee encryption), XenApp and XenDesktop (including Citrix Access Gateway), Active Directory, ITSM Remedy Incident Management software, British Telecommunication Genesis, CTIOS tool kit, Unix Printer Management, Cisco VoIP system, Avaya telephone system, VMware, Desktop Director Remote Assistance tools (including Configuration Manager remote Control and ISWEB Remote Access), ExtraHop, OR Manager, Managing & troubleshooting Virtual Desktop Infrastructure (VDI) sessions (DoD and SDoD), Avaya Contact Center Manager, Verizon Enterprise Center, Kronos 6.3, Zytax 5.20, Fuel FACS, FootPrints, ClearSCADA 2014, OpenText, MSA Link Pro, MS Dynamics CRM 2013, Primavera P6 v7.0, Intergraph SmartPlant Instrumentation 2013, KYPipe 2016 v8.014, OrgPlus v11, ISNetWorld, Savvion etc.

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