Professional Experience Customer Service

LORRAINE R.GIPSON

~ **** Kerlin Street, Apt *A ~ Chester, PA 19013 ~ 267-***-**** / 484-***-****

ac0otv@r.postjobfree.com

PROFESSIONAL PROFILE:

Knowledge of principles and processes for providing employer and customer services. This includes employer and customer needs assessment, meeting quality standards for services, and evaluation of employer and customer satisfaction. Reliable and adaptable General Labor worker with an agreeable disposition and a stellar customer service ethic. Adept multitasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency. Work independently or in a team setting.

PROFESSIONAL EXPERIENCE:

Packer / Loader:

Alloy Surfaces Aston, PA 1996 – 2015

EM Lubricants Sharon Hill, PA 1982 – 1987

Robert Hall Company Sharon Hill, PA 1980 - 1985

Loaded and unloaded materials and products into the package processing equipment.

Recorded products, packaged, and order information on specified forms and records.

Examined and inspected containers, materials, and products to ensure that packaging specifications were met.

Measured, weighed, and counted products and materials.

Removed completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas.

Loaded merchandise onto trucks to be shipped out.

Adhered to all safety rules and regulations.

Transporter:

Cooper Hospital Camden, PA 2004 – 2010

St Francis Hospital Wilmington, DE 1982 – 1995

Conferred with doctors and nurses and take orders for patient transport activities

Transported patients by assisting patients in and out off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.

Provided physical support to patients attempting to walk their way to a procedure room.

Provided emotional support to patients and their families by listening to them and showing compassion and understanding.

Maintained safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations.

Ensured that patients are present in a procedure room per schedule.

Ensured appropriate identification of patients prior to shifting or transporting them.

Made sure that method of patient transportation and specials needs assistance information of individual patients is acquired prior to patient pick up

Activity Aide:

Sacred Heart Hospital Allentown, PA 2008 – 2010

Carried out planned activities programs as provided by Activity Director.

Planned activities to meet resident’s specific needs, to include large group, small group, and individual participation as scheduled.

LORRAINE R. GIPSON

PROFESSIONAL EXPERIENCE CONT:

Housekeeping:

Best Western Brandywine, PA 1997 – 2004

Greeted every quest with a smile and friendly hello, even when busy.

Changed bedding.

Restocked supply in rooms, housekeeping carts, and supply closets.

Swept, mopped, vacuumed floors and polished furniture.

CNA / Dietary Aide:

Fair Acres Lima, PA 1990 – 1997

Provided basic patient care under direction of nursing staff.

Performed duties such as feed, bathe, dress, groom, or move patients, or change linens.

Undressed, washed, and dressed patients who are unable to do so for themselves.

Cleaned and sanitized kitchen work areas, equipment, utensils, dishes, or silverware.

Stored food in designated containers and storage areas to prevent spoilage.

Washed, peeled, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

Placed food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

Portioned and wrapped the food, or place it directly on plates for service to patrons.

Package Handler / Loader:

FedEx Philadelphia, PA 1990 – 1996

Loaded and unloaded sorted packages in a fast-paced environment and ensure that FedEx Ground continues to deliver packages to its customers on time and with care.

Packages weighing from 1 to 50 lbs.

Belt Dryer:

Em Company Sharon Hill, PA 1980 – 1990

Dried, loaded, unloaded materials on conveyor belt by hand, to be processed for shipping.

Laundry Aide:

Rest Haven Nursing Home Broomall, PA 1980 – 1985

Loaded articles into washers or dry-cleaning machines, or direct other workers to perform loading.

Started washers, dry cleaners, driers, or extractors, and turn valves or levers to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives.

Operated extractors and driers, or direct their operation.

Removed items from washers or dry-cleaning machines, or direct other workers to do so.

Sorted and counted articles removed from dryers, and fold, wrap, or hang them.

Ticketed / Tagger / Wrapper:

True Form Sharon Hill, PA 1980 – 1985

Robert Hall Company Sharon Hill, PA 1980 – 1984

Packed clothes into boxes to prepare them for shipping out.

Wrapped and tagged boxes the boxes and placed in designated areas for shipment.

EDUCATION:

High School Diploma Chester High School Chester, PA

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