Customer Service Technical Support
Resume:
Moyette Morgan
Electronics Repairs
Customer Service
Technician
Moyette Morgan
Orlando, FL 32808
+1-407-***-**** (lne1)
+1-321-***-**** (lne2)
ac0otu@r.postjobfree.com
Summary
Pay keen attention to details.
Sort and understand complex issues meeting the expectations of the customer. Good communication skills in English and (Jamaican Patois). Critical thinking, analysis, and deductive reasoning. Over 12 years’ work experience and acquired skills, working with a wide range of electronics’ and electrical items, tools, devices, gadgets, appliances, equipment, and various types of circuitry. Skills
● Strong customer focus.
● Good interpersonal skills.
● Quality assurance.
● Previous technical support experience.
● Understanding complex issues and
technical information.
● Skilfull in removing and replacing ‘Surface
Mount’ components and parts.
● AC/DC control circuitry assessment.
● Excellent soldering skills; including
‘Through Hole Soldering’, ‘Surface Mount’
soldering, ‘flow’ and ‘reflow’ soldering.
● Cable and lead tip tinning.
● Use of digital and analogue Multimeters,
including fluke meters and Oscilloscopes.
● Bench repair and assessment, down to the
component level.
Experiences
Randstad Technologies US / F actory Worker
03/2017 - Current, 1650 W Sand Lake Rd., Orlando, FL 32809 Assists in binding and packing at a conveyor belt. AUDIO / VIDEO TECH / E lectronics Repair Technician 01/2013 - 04/2013, 12 Holborn Rd., Kingston 10, Jamaica WI. Completes an average of three to six or more repairs per day; depending on the workload on a particular day or week.
Interpret and validates technical issues, test solutions, follow-up and make appropriate changes when and where necessary, or make suggestions to supervisor for the necessary changes. Keep work areas clean and also clean other areas within the office as is necessary. Microtron Electronics Ltd. Parkeon Transit, UK / E lectronics Repair Technician 06/2011 - 12/2012, 1151
/4 Old Hope Rd., Kingston 6, Jamaica WI.
Complete an average of three to six or more repairs per day; depending on the workload and/or pace on a particular day or week.
Interpret and validate technical issues, test solutions, follow-up, and make appropriate changes when and where necessary, and/or make the appropriate suggestions to supervisors to make the necessary adjustments. Owned and address clients' and customers' needs and product issues from inception to resolution. Maintain and keep work areas clean; among voluntarily cleaning other areas in and around the workshop and the office as see fit to do so.
Worked with - P arkeon Transit, UK, - through their partner - M icrotron ELectronics Ltd., - to serve their client - Jamaica Urban Transit Company - (JUTC); Maintaining and/or repairing the J UTC ticketing machine systems
(E TMs, P OS's), and their d ata modules that records passenger transaction information and other data on the buses. Core Apartments / S ecurity Guard
05/2010 - 05/2011, 19 Charlton Ave., Kingston 11, Jamaica WI. Make checks on the premises to ensure that things run smoothly. Report all events and issues.
Keep a log of all tenants, and all visitors entering, staying on, or leaving the apartment complex. Open/close and maintain the entrance/exit gate to the apartment complex. Make appropriate suggestions to supervisors for necessary, updates, upgrades and changes. Keep the security post and surrounding areas clean. Work overtime as directed by supervisors, or work on my day-off as instructed. Lock doors and gates of entrances and exits to secure buildings. Respond to and answer alarms and investigate disturbances. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft. and maintain security of the premises.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Fix-iT” ELectronics Services & Sales / E lectronics Repair Technician 01/1999 - 12/2005, Fraserwood Drive, Highgate St. Mary, Jamaica WI. Ensures client and customer satisfaction.
Check, troubleshoot, repair and/or maintain all electronics and electrical items, devices, gadgets, appliances and equipment.
Maintain good relations with clients and customers. Interpret and validate technical issues, test solutions, follow-up and make appropriate changes when and where necessary.
Owned and address clients' and customers' needs and product issues, from inception to resolution. Select the appropriate product(s) and/or assist client/customer in making the selections based on client’s/customer’s needs, product specifications, and applicable regulations. Put in some extra time to please a late customer.
Open and close the workshop.
Keep the workshop, work areas, inside and outside, and surroundings very clean and neat. Education
Port Maria High School / D iploma
01/1994 - 09/1997, 88 Stennett Street, Port Maria St. Mary, Jamaica WI. Sci-Tech Science Club President
Awards
Certificate of Basic Human Rights Training
United States Embassy of Jamaica West Indies.
142 Old Hope Road, Kingston 6, Jamaica WI.
Tel: 1-876-***-****
Fax: 1-876-***-****
2010
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