SKILLS SUMMARY

Excellent interpersonal, listening and negotiating skills

Excellent multi-tasking ability

Strong Organizational skills

Data management

Excellent oral/written communication & interpersonal skills

Team player or the ability to work independently

Proficient Microsoft Office (Outlook, Excel, Word, and PowerPoint)

PeopleSoft and QuickBooks, 55 wpm & 10 Key

PROFESSIONAL EXPERIENCE

Duval County Public Schools, Jacksonville, FL 2014-2017

Bookkeeper/Secretary II

Reviews, processes, and maintains accounting and fiscal records, files, and documentation involving the receipt, transfer, and/or disbursement of school funds in accordance with laws, rules and procedures relating to school financial records.

Receives all monies for internal accounts, issues receipts, deposits and disburses monies, prepares check requests, and reconciles and verifies bank statements for school and community education, extended day, and summer camp.

Reconciles and balances assigned accounts, performs year-end closing functions, and responds to and makes adjustments per annual internal audit.

Oversees all fundraising events and related paper work.

Assembles, verifies, and prepares detailed financial and statistical data and reports.

Performs purchasing functions for assigned school and maintains central storeroom supplies.

Maintains master key file for school and swipe cards for staff and faculty.

Maintains equipment and maintenance agreement records and BPI numbers, retires and transfers equipment as needed.

Researches and identifies temporarily idle and/or surplus funds to be transferred to savings and/or used to purchase time certificates of deposit in accordance with School Board policy.

Enters financial transactions and purchases to the District’s automated financial systems.

Gathers time/payroll sheets and leave forms from faculty and staff; verifies accuracy of forms and required signatures; monitors daily absences; submits payroll documentation to the Payroll Department; distributes payroll checks; and answers payroll questions.

Requests and contracts bus transportation for field trips and paying for services rendered.

Maintains long distance telephone log and post charges to appropriate accounts.

Types correspondence, reports, and other materials and proofreads for accuracy and completeness.

Composes correspondence of a non-technical nature for supervisor's signature.

Receives and reads incoming mail, screens items for handling, and forwards to appropriate individual.

Maintains control records on incoming correspondence and action documents and follows up on the work in process.

Maintains supervisor's calendar by scheduling appointments and conferences and keeping supervisor apprised of scheduled appointments and meetings.

Makes travel arrangements and coordinates logistical details for meetings.

Establishes, maintains, and updates filing systems.

Edits and proofreads correspondence and other documents generated by the office.

Completes employee accident reports, processes injury claims and maintains files.

Contacts and maintains files on substitute teachers, prepares class room schedules and time sheets for substitute, and finds class coverage for adjunct teachers when absent.

Responds to inquiries and provides assistance to school-related organizations, parents, students, vendors, school staff and faculty, and other School Board personnel.

Performs general clerical functions in support of school staff as needed.

Schedules, assigns, monitors and reviews the work of others.

Duval County Department of Health, Jacksonville, FL 2004-2014

Senior Administration Clerk

Responsible for compiling, copying, sorting, and filing records of office activities, business transactions, and other activities.

Oversight of computing, recording, and proofreading data and other information.

Operates office machines, completes and mails documents.

Stuffs envelopes and addresses, stamps, sorts, and distributes mail, packages, and other materials.

Scans and Indexes files.

Composes and types letters and other correspondence.

Responsible for completion of records and reports.

Answers telephone, responds to requests, delivers messages, and runs errands and arranges appointments.

Oversight of file review, records, and other documents to obtain information to respond to requests.

Collects, counts, and disburses money, completes banking transactions

Communicates with customers, employees, and other individuals.

Provides basic information to clients as it relates to program services

Determines program eligibility and provides program benefits to clients.

Inputs and retrieves program specific information and print program documents.

Convergys, Jacksonville, FL 1999-2004

Customer Service Associate

Delivered world class customer service and provided customer satisfaction and loyalty.

Provided effective and timely resolution of a range of customer account inquiries.

Responsible for one-call resolution of customer issues.

Completed ongoing training to stay abreast of product, service and policy changes.

Demonstrated best judgment in resolving client disputes and escalations.

Increased the customer experience by providing information on new products, and services through up selling opportunities.

EDUCATION

Eastside High School, Gainesville, FL

Florida Community College, Jacksonville, FL

*References and additional work experience provided upon request

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