Customer Service Administrative Assistant

Ruth L. Anderson

*** ***** **** ****

443-***-**** Martinsburg, WV 25404 ***********@*****.***

Summary Software experience in Microsoft Office, Outlook, Word, Excel, Google Chrome, Core (Company specific), typing speed 80 WPM, Data Entry speed 15,000+kph.

Experience Use of internet, all types of office equipment, scheduling, I9 maintenance, customer service, accounts receivable, maintain 650 nursing licenses, enter payroll, key data for billing, policies, procedures and plans of care, unit secretary in psychiatric hospital, key patient charges for physician billing and other general office duties.

Employment

Field Administrative Assistant, Nichols Construction LLC, Winchester, VA 01/16-04/17

Generate billing & daily reports, take notes on weekly conference call, enter payroll, answer phones, filing, customer service, order office supplies, other general office duties.

Field Administrative Assistant, Lambert’s Cable Splicing, Hagerstown, MD & Greencastle PA 03/12-01/16

Generate billing & daily reports, assign jobs to crews, schedule flagging for jobs, verify time for payroll, generate POs, Accounts Receivable, answer phones, filing, order office supplies, answer phones, customer service, other general office duties

Administrative Assistant Lambert’s Cable Splicing, Laurel MD 08/11-03/12

Key billing, enter jobs, generate daily reports, verify time for payroll, generate POs, Accounts Receivable, answer phones, filing, other general office duties.

Data Entry/Billing, Kelly Services/Lambert Cable Splicing, Laurel MD 03/11-08/11

Key invoices for billing and other general office duties.

Data Entry, NovaSom Inc., Glen Burnie, MD 03/10-02/11

Enter orders from physician offices, phone physician offices for any/all missing information needed to complete order, enter physician registration information into data base, mail physician welcome packets, phoned patients for missing consent forms and mailed forms if needed, other general mailings and office duties as needed.

Office Assistant, WindowPro Inc., Beltsville, MD 07/04 – 10/09

Answered multi-line phone, scheduled jobs for three technicians, handled customer service calls/complaints, generated estimates, maintained certificates of insurance, ordered office supplies, some accounts receivable, other general office duties.

Secretary/Scheduler, Servpro of Annapolis, Gambrills, MD 10/02 – 05/04

Answered multi-line phone, scheduled customer appointments, assisted Insurance Adjusters, handled customer service calls/complaints, maintained project board, used internet for background checks, type estimates, order office supplies, general office duties.

Secretary/Scheduler, Servpro of Doylestown, Doylestown, PA 06/01 – 10/02

Answered multi-line phone, scheduled customer appointments, assisted Insurance Adjusters, handled customer service calls/complaints, maintained project board, used internet for background checks, type estimates, ordered office supplies, general office duties.

Accomplishments

Student Missionary, Haad Yai and Chaing Mai, Thailand 06/85 – 06/86

Taught Conversational English & Bible classes

Education

Associate of Arts Degree, Early Childhood Education 01/82 – 05/87

Washington Adventist University, Takoma Park, MD

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