Customer Service Administrative Assistant

Florence Feliciano

Phone: 954-***-****

ac0or0@r.postjobfree.com

EXPERIENCE SUPERVISOR

Within the Retail Management Support industry, strength in customer service satisfaction. Sales driven liaison between employee and customers promote company product to increase sales revenue growth. Successful in developing sales proceeds that resulted in the increase of customers growth reservation. Achieved team players support for organization set goal advancement profits.

Fox Rent a Car Ft Lauderdale, FL

(Supervisor) 12/2012 to 5/2017

Supervise employees of the entire location based on specific assignment within a designated operational function.

Resolve customer issues and disputes on a timely basis

Performed customer service duties on an as-needed basis; in the case of a difficult transaction, during busy periods.

Proactively seek process improvement to ensure high quality customer service.

Performed job-duties as assigned such as recovery of stolen vehicle/claims.

Serve as a liaison between hourly staff within their assigned operational function.

Aldi Pembroke Pines, FL

(Cashier) 03/2012-03/2016

Recorded daily transaction amounts from Cash register to balance cash drawer

Compared totals on cash Register with amount of currency in register to verify balances

Arranged stock on shelves and racks in sales Area.

B.S.D Quality Care Miami, FL

(Administrative Assistant) 01/17/12 to 09/01/12

Executed daily operations of Physical and Occupational therapy

Admit and discharge patients (4-5) as per government guidelines

Coordinated the collection and preparation of the therapist visit notes.

Humana Miramar, FL

(Market Management Analyst) 10/15/07-06/19/07

Prepared reports and Illustrations of finding

Examine and analyzed statistical data to forecast future marketing trends

Gathered data on competitors and analyzed prices, sales and methods of marketing and distribution

EDUCATION

Broward Community College

Business Administration 1996

Florida Atlantic University

Human Resources Management Certificate 2011

LANGUAGES

English

Spanish speak, reading and interpretation

SKILLS:

Superb interpersonal customer service skills

Adaptability/Leadership/Collaboration

Word, Excel/Time Management/Motivated

Problems Solving/Independent/Efficient/Punctual

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