Jill D. Wolfe, PHR, SHRM-CP

302-***-****

ac0op6@r.postjobfree.com

SUMMARY OF PROFESSIONAL EXPERIENCE

I am an accomplished and versatile Human Resources professional with years of expertise managing a full spectrum of human resource programs, services and functions. Strong client-service orientation with extensive employee relations, recruiting, organizational development, change management, coaching and communication experience supporting strategic business needs of the organization. A dedicated and respected Human Resource professional providing a high level of HR integrity while ensuring employee confidentiality. Responsible for recruiting, hiring, and training new employees. Communicates clearly and effectively with diverse populations in written, verbal, and presentation formats. Proven ability to interface and communicate effectively with employees while maintaining strategic business partnerships. Possesses strong organizational skills and the ability to be self-directed in fast-paced HR environments. Provides a solution-focused attitude and recognized as a competent decision-maker with a keen ability to identify, analyze, and minimize HR issues.

WORK EXPERIENCE

Town of Smyrna, P.O. Box 307, Smyrna, DE 19977

Human Resources Manager February 2015 – December 2016

Planned, developed, and directed the implementation of Human Resources policies, plans, and programs for staffing, compensation, benefits (open enrollment), employee relations, labor relations, equal employment/affirmative action, diversity, training, and health and safety.

Established first Human Resources Department for the Town which included developing and implementing policies, processes and practices such as recruitment and hiring, compensation, training, timekeeping and the Personnel Handbook

Implemented a time keeping system that integrated with the current payroll system to increase accuracy and efficiency by reducing manual errors, reducing payroll processing time, and increasing manager/supervisor accountability

Implemented a learning management system which addressed training deficiencies in topics such as sexual harassment, harassment and diversity as well as provided onsite active shooter training in a classroom setting

Conducted/managed investigations into complaints from residents and/or employees and recommended resolutions to issues as well and reviewed investigations conducted by others

Developed a five-year strategic plan to address growth and the necessary staffing, training, programs, etc. to sustain the growth

Travelled to facilities (police department/public works/library) under town jurisdiction on a weekly/monthly basis to perform HR functions

Conducted three separate enrollment periods (medical benefits, third party offerings – AFLAC, flexible spending accounts) annually

Developed a performance management and evaluation system for exempt/non-exempt workforce

Developed/revised outdated job descriptions/job postings for approximately 15 positions annually to fill vacancies as well as realigning the town staffing structure

Organized and produced documentation regarding inquiries/claims reference unemployment, EEO claims, disability claims or accommodations, etc.

Conducted labor negotiations regarding contracts and grievance resolution

Demonstrated ability to interface and communicate within all levels of the organization from entry-level employees to Board level

Provided coaching, mentoring and guidance on policies, programs and HR topics (FMLA, disability accommodations, employment law) as a business partner to staff and an advocate for employees

Jill D. Wolfe, PHR, SHRM-CP Page 2 of 3

Delaware River & Bay Authority (DRBA), PO Box 71, New Castle, DE 19720

Human Resources Generalist March 2010 - January 2015

Provided coaching, mentoring and guidance on policies, programs and HR topics (FMLA, disability accommodations, employment law) as a business partner to staff and an advocate for employees

Administered and processed Human Resources transactions such as hiring, separations, and employee status changes and maintained complete and up-do-date employee files

Conducted full cycle hiring process to include job posting, screening applicants, compiling interview questions, scheduling interviews, making employment offer, and new hire paperwork and orientation for approximately 20 – 30 positions annually

Conducted exit (offboarding) interviews to obtain employee responses to provide positive feedback and guidance on issues and concerns

Managed the performance management/evaluation system for new employees during one year probationary period

Travelled to sites in a bi-state area on a regular basis to support all organization business units including retail, food service, and customer service to build relationships with managers and employees

Provided legal counsel and insurance carriers with required documentation and support

Completed the payroll process in the absence of the payroll administrator

Participated in labor negotiations as a part of the management team

Worked with entire HR team to solve problems and complete projects such as new program roll out, notifications of changes to benefit programs, etc.

Human Resources Executive Assistant August 2004 - February 2010

Onboarded new employees (employee orientation)

Collected and analyzed data for trends and issues and reported findings

Prepared monthly hiring reports and organizational staffing charts

Researched and developed new policies, plans, and procedures such as Emergency Pandemic Plan

Developed employee programs (volunteer time) to promote positive employee relationships

Provided legal counsel and insurance carriers with required documentation and support

Prepared confidential and sensitive employee documents

Managed, organized, and coordinated events through organizational community outreach initiatives within deadlines and budgetary restraints

Special projects as assigned by Chief Human Resources Officer

Administrative Assistant to Chief of Police October 1984 – July 2004

Prepared weekly/monthly hiring/activity reports as well as organizational staffing charts

Prepared confidential and sensitive employee documents

Assisted in the necessary activities to achieve departmental accreditation such as preparing directives and standard operating procedures and compiling supporting documentation

Transcribed highly confidential reports regarding investigations and fatalities

Reviewed timekeeping records for accuracy and completeness for bi-weekly submission to payroll

Provided guidance on policies, programs and police department related topics

Provided administrative support to Chief of Police and staff

Jill D. Wolfe, PHR, SHRM-CP Page 3 of 3

EDUCATION

Master of Science Degree in Strategic Leadership 5/2006

Neumann College Aston, Pennsylvania

Bachelor of Science Degree - Business Administration 5/2002

Wilmington College New Castle, Delaware

Magna Cum Laude

CERTIFICATIONS

Professional Human Resources (PHR 2006

HRCI

Society for Human Resource Management – Certified Professional (SHRM-CP) 2015

COMPUTER SKILLS

Microsoft Office (Word/PowerPoint/Excel)

Visio

Munis (HRIS)

Kronos/Time and Labor Online (Timekeeping/Payroll Systems)

PROFESSIONAL MEMBERSHIPS, AFFILIATIONS, AND VOLUNTEERISM

Society for Human Resource Management, Delaware Chapter

Member

Society for Human Resource Management (National)

Member

National Public Employer Labor Relations Association (NPELRA)

Member

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