Technical Support Engineer

MEHUL MEHTA

**** *. ******** ***** #****, Scottsdale, AZ – 85260 • 480-***-**** • *************@*****.***

Professional Summary

Visionary and goal-oriented Senior Network Architect with over 10+ years of demonstrated experience in designing, planning, implementing, and managing networks, web applications, and security using cost-effective and scalable solutions

Designing and implementing a company-wide global and secure remote-access solution using Sonicwall firewall

Successfully managed a world-class operations of technicians, network engineers and Linux system administrators

Responsible for creating RFQs, selecting vendors, and negotiating favorable contracts with various vendors

Successfully designed and implemented network monitoring system

Worked extensively on addressing the audit issues and mitigating the failed controls.

Worked for firewall rule analysis and firewall rules cleanup

Previous Certifications (Not Current)

Certification in MCSE and CCNA

Area Of Expertise

Firewalls (Cisco, Sonicwall )

Windows System administration

LAN/WAN technologies (IPV6, TCP/IP, Ethernet)

Environment

Routers: CISCO 2600 Series, CISCO 1700 Series.

Switches: Dell 2950 SWITCH

OS: WINDOWS 2K3, WINDOWS XP, WINDOWS vista and now Windows 2010

Firewalls: CISCO PIX, SONICWALL

Servers : Dell R-300, Dell 2950

Hybrid IT Services, Phoenix, Arizona, USA Jan-2016 – Till date

Network Engineer

Managed technical staff, system administrators and numerous contractors. Responsible for all the network equipment as well as the company’s servers.

Maintain the Cloud base services like Medical transportation vehicles attached with GPS trackers, their locations, travel tracks, billings for clients like texi services and Medical transportation service provider. Responsible for evaluating and implementing various customized solutions as per their need.

All Gps Trackers installation in Vehicales, their configuration and communication with our Amazone web based services.

Camera based Security system installation.

VOIP based phones installation and customization as per client needs on Hard phone and Soft-phone

QA Testing for the web-sites.

Installation and cablings of Data center including IDF/ MDF of client data center.

Server stacking in Rack and caballing.

MP Advisors, Vadodara, INDIA 2005 – 2015

Sr. Network Engineer

Managed technical staff, which included network engineers, system administrators and numerous contractors (database administrators and network security professionals). Responsible for all the network equipment as well as the company’s servers.

Successfully design and build high-speed, highly available website of MP Advisors portal. This involved design, selection, and configuration of various task like Mass mailing to the clients for report updates, Any time report available for clients with security features. Responsible for evaluating and implementing various encryption solutions for this project.

Installed multiple VMs using VMWare 5.0 on Dell Server and Performed system administration tasks on various computer including Windows 2007. These tasks included application installations, backups, user account management, network configurations, security, etc.

Setup for helpdesk and ticket updating with solutions and monitoring database, Also include Probe installation in network for preventive Maintenance solutions.

Implemented Avaya Voip lines on every desk.

Disaster & recovery planning and documentation

Remote and on-site technical assistance

Responsible for setting up and maintaining network management tools for the site.

Performed network troubleshooting, technical support, and recording of backup operations.

Coordinated with higher-level support and external vendors for resolution

Maintained all servers & network equipment with current stable firmware, IOS images & access control lists

Configuration of DHCP & DNS Services and print services

Manage users using Active directory services and file level security plus file encriptions

Manage MS exchange e-mail with Digital signature, end to end Encryption and support 3DES Authentication

Manage security solutions such as, Sonicwall firewall, Symantech anti-virus

Manage all network hardware including Cisco IP phones, routers, switches, and UPSs.

Research and negotiate with vendors, outsourcers, and contractors to procure network products and services.

Perform and maintain system backups and recovery.

LAN Administrator

Installation, support and maintenance of TCP/IP LAN and WAN (Ethernet - 10BaseT/100BaseT)

consisting of Windows 2003 Servers, Windows 2000 Servers, Windows NT Servers, Windows XP

Pro PCs, Laptops, Cisco switches, Cisco routers, HP LaserJet printers, and other PC hardware.

Performed daily Active Directory administration functions; including creates user/group, user/group

permissions, and group policy for XP Pro clients. Troubleshoot TCP/IP connectivity issue, network

printers and other network hardware/software problems.

Virtual Private Network (VPN) connections to Windows server domains.

Create and deploy standard user desktop, laptop environment. Provide technical support for users in house

and on the field.

Deploy Windows update server (WSUS) to manage approved software patch to all workstation.

Sandesh Limited 2004 – 2005

Network Administrator

Designed, installed, and maintained the Center’s Novell and windows network for three centers consist of file and Print servers & Responsible for smooth operations for all three locations in any circumstances.

Designed and installed the Center’s Intranet connectivity.

Provided training to employees on basic network operations and features

Backup solutions for intranet on dial-up connectivity.

Responsible for creating RFQs, selecting vendors, and negotiating favorable contracts with various vendors.

Education

BS, Information Technology, Eillam University, India

Diploma in Electronics and Communication, Gujarat University, India

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