Summary

Of

Marlon Wilde

Hardware Experience

(Servers) HP, Dell, IBM (Z series), and attached SANs

(SANs) Storageworks MSA 1000 and 2000 series, EMC VNX 5400 series

(Networking) Cisco Switches and Routers, HP Switches, Wireless Access Points (Cisco, Sonicwall, Barracuda, Netgear), and VPN setup and clients.

(Printers and Scanners) most brands of locally and network attached including SMTP scan to email

(VOIP phone systems) Broadsoft with Polycom Phones

(Video Security) Wirepath multi-camera DVR and IP cameras

Software Experience

(Servers) Windows Server 2003 through 2012 R2, Ubuntu, CentOS, Debian

(Desktop OSs) Windows 7, 8, and 10

(Microsoft Office) Versions 2003 through Office 365

(Antivirus)McAfee, Norton,Sophos

(Encryption) PGP

(Backup Software) Backup Exec, Imperious Backup, Tivoli Storage Manager

(Ticketing System) Remedy, Service Now

Virtualization

ESXi, Hyper-V, Virtual Box

Relevent Experience

Active Directory and Group Policy, DNS Management, DHCP management, NAT and ACL.

Windows system administration in a production and development systems including Active Directory, group policy, object, and users. Upgrading, patching, and migration. Printers and SANs. Installation and configuration of applications.

Server Builds and OS installation for Windows Server 2003 - 2012, build and manage Linux and ESXI Hosting using VSphere, build Oracle Virtual Box servers, and Apache, Tomcat, and IIS web servers.

Setup and image and maintain PCs, Laptops, Peripherals, Standalone and network attached devices. Windows XP through Windows 10, IOS and Android devices. Conference room Audio and Video and Wire Path Surveillance system.

Manage High Availability Cloud based production systems in the IBM/Soft Layer datacenter.

Coordinate with vendors and manage lifecycle inventory from purchase to disposal.

Working knowledge on network devices including Routers, Switches, VPN devices, and protocols including, VPNs, DHCP, DNS, VLANS, RDP, and TCP/IP.

Administration of VOIP phone systems for call groups, extensions, and users.

Backup and restoration of file systems. Monitoring of High availability systems

Leading projects and interfacing with vendors for a planning, purchases and installations.

Support and administration of Microsoft Office 365 including Exchange 2013 and Skype for Business with licensing.

Management of Sophos cloud based Enterprise Antivirus/Content Manager software.

Manage the corporate cell phone account and MDM – (MAAS360)

Ability to work as part of a team or independently.

Quick Resume

Of

Marlon Wilde

Thirty three years of Customer Service in the IT Industry

Three years with Secure Alert / Track Group supporting the entire IT environment including Design, Purchase, Installation, Vendor Supervision, and IT support for local and international offices.

Twenty plus years with the State of Utah in various support roles on PCs, Servers, LAN Switches, Printers, and Off the Shelf and Custom applications.

Eight Months with Uintah Business Systems as a Bench Tech and Network Installer.

Ten plus years with Telex / Memorex Computer products as a Field Service Tech supporting equipment for private industry, military, and U.S. government.

8 years of military electronic service and engineering as a Computer Systems Specialist..

Contact Information

Marlon Wilde

850 West 200 South

Clearfield, Utah 84015

Cell Phone: 801-***-**** (preferred)

Home Phone: 801-***-****

Email: ac0ofi@r.postjobfree.com Detailed Resume

Of

Marlon (Mike), Wilde

Job Title: Systems Administrator 40+hr/week

Company: Secure Alert / (rebranded to) Track Group

Dates: 1/2014 – present (Company relocating to Illinois )

Supervisor: Chris Vinall / Sheldon MacKinnon/ Jay Carlson

Phone: 303-***-**** / 800-***-**** ext. 2012 / ext. 4018

Email: ac0ofi@r.postjobfree.com / ac0ofi@r.postjobfree.com

Responsibilities: Systems and desktop Support for a 24/7/365 environment. Prioritize any request for assistance. Assist users with any problem they may have by using telephone skills, remote access tools like Team Viewer and SKYPE for Business desktop share, or onsite support. Worked in configuration and resolving issues of, Hardware, Software (MS Office, MS Windows XP/7/8/10, SOPHOS cloud based antivirus, and Active Directory), and Network changes and connectivity. Installation and configuration of new server hardware and working with the vendors of copier / scanner / printer equipment. Inventory compliance and surplus of old equipment. Management of projects or task assigned to me. I provided technical input for purchasing decisions. Worked with, company update to Windows 10 project, and conversion from old Active Directory tree to a new one. Active Directory management of Users, Groups, and Devices. Setup a server room at a new location including building power wiring, network cabling, room AC, Rack installation, pre-move installation of redundant ISP connections, and new VOIP system. Moved company’s server infrastructure of 15 servers including 32 virtual servers from Sandy location to new Salt Lake location and become fully operational in less than 13 hours. Worked as part of a team to move the production systems from a hosted data center into the IBM managed/hosted cloud environment and using Global IP and NAT to implement high availability. Worked within the Broad Soft management console to administer VOIP equipment including our international offices. Decommission and surplus of old equipment. Procurement and tracking of company owned cell phones and account management. Build physical and virtual servers and install OSs (ESXi, Windows Server 2008 and 2012, and CentOS and Ubuntu Linux). Monitor Barracuda firewalls and VPN

Job Title: Tech Support Specialist II 40+hr/week

Company: UT. State Dept. of Technology Services, Campus B Salt Lake City, Utah

Dates: 6/2012-11/2013

Supervisor: Matt Blunk (Deceased)

Phone: 801-***-****

Email: ac0ofi@r.postjobfree.com

Responsibilities: Desktop Support. Prioritize any request for assistance. Assist users with any problem they may have by using telephone skills, remote access tools like Team Viewer and Bomgar, or onsite support. Worked in resolving issues of, Hardware, Software (MS Office and Adobe CS, MS XP/7/8, Cisco Any Connect), and Network connectivity. Installation and configuration of new hardware and working with the vendors of copier / scanner / printer equipment. Inventory compliance and surplus of old equipment. Management of projects or task assigned to me. I provided technical input for purchasing decisions. Worked with, Update to Windows 7 project, and conversion from Novell Networking to Active Directory. Active Directory management of Users, Groups, and Devices. Participated in the Thin Client rollout. Setup of Avaya CMS clients. Software included, MS Office suite, Adobe CS, Open Office, and custom built applications. Configure Android and IOS devices for connectivity. Maintain inventory records. Imaging of machines using Ghost and Novell Zen Works.

Job Title: LAN Admin/Tech Sup II 40+hr/week

Company: State of UT. DTS/Commerce/Campus A, Salt Lake City, Utah

Dates: 7/2000-6/2012

Supervisor: Diane Pfeifer

Phone: 801-***-****

Email: ac0ofi@r.postjobfree.com

Responsibilities: All aspects of support from the WAN connection, servers (Windows 2003 and Netware system administration), data center (power and environment) LAN switches (Cisco Catalyst), desktop and application support. Major Accomplishments were. Racking of the Data Center servers, Redesign of the LAN switching network to a High speed backbone With Cisco 3650 POE Cisco closet switches and a Cisco 4500 Core Chassis. Update firmware to CATOS and IOS. Enabled Web interfaces on the Cisco switches so that less knowledgeable team members could maintain and monitor switches in my absence. Weekly monitoring of switch counters to proactively detect problems in wiring or attached devices. Optimize infrastructure bandwidth in the agency. Configuration of DHCP services and documentation of exclusions. Purchase of a data center UPS on Sole Source Contract, installation, and balancing of power across the three phases input phases of input power. Back up of data and email Additional Duties: Information Security Officer: Dealing with the Security issues in the agency including, Virus software suite, SAIC audit and response, Agency Physical security. Backups and restores solution: Switch from a local backup with transportation to over the wire, off site to the DTS TIVOILI solution. We were backing up to Richfield with a disaster recovery copy in the SLC Data Center. Disaster Recovery: Total responsibility for the design and implementation of the agency disaster recovery and resumption of business plan. Completed Basic Linux and Linux Administration at Guru Labs in Bountiful. Set up a group of 10 SLES Linux desktops for controlled access by public users. Update BIOS on PCs as needed. Monitor firmware of the printers and update as necessary.

Job Title: LAN Admin II 40+hr/week

Company: Utah State Office of Education, Salt Lake City, Utah

Dates: 3/1995-7/2000

Supervisor: John Brandt (Ret)

Phone: NA

Email: NA

Responsibilities: Provided network and end user support on a multi-protocol network using IPX/SPX, TCP/IP, and ether talk communications protocols, and eight class C Internet licenses. Installed, maintained, and updated servers using Novell Netware, and Windows NT 4.0 operating system. Responsible for system backups to tape, installation and configuration of a fire wall using the BSD Unix Operation System, and insured maintaining an operational connection to the Internet. Major projects worked on include: moving from the statewide area network to the UEN network, installation and configuration of the Acalear 1200 IP routing switch, acquisition and installation of a new tape backup system, server conversion from Novell to NT servers, and design and implementation of a DHCP plan used for IP assignment. Management of the Board of Education firewall through Unix scripting and implementation of a DMZ. Assisted in projecting needs and budget requirements in support of the agency DP plan. Coordinated with vendors on various projects. Letter of commendation for excellence received.

Job Title: Technical Support Specialist I 40+hr/week

Company: Utah Department of Public Safety/DL div, Salt Lake City, Utah

Dates: 6/1992-3/1995

Supervisor: Randy Campbell (Ret)

Phone: N/A

Email: N/A

Responsibilities: Completed training in CPM, Defensive Driving, Supervisor’s Sexual Harassment, Performance Plan Management, and Corrective and Disciplinary Action. Supervised three employees. Responsible for customer service to end users of computer system equipment including PCs, 40 LAN nodes, and remote terminal equipment connected via the state X.25 network. Acted as a trouble desk to resolve hardware, software, and user inexperience problems. Determined future DP needs and budget constraints. Prepared three year DP plan and developed wiring plans for new installation and provided coordination with DFCM and ITS. Participated in RFP panels. Defined network access rights. Troubleshoot network communication problems on both the LAN and X.25 network, or trouble in the CAT-3 wiring. Developed and provided training and user assistance on computer applications. Attended night school and tested to receive my Novel CNE.

Job Title: Bench Technician 40+hr/week

Company: Uintah Business Systems, Salt Lake City, Utah

Dates: 10/1991-6/1992

Supervisor: Owen Palmer

Phone: N/A

Email: N/A

Responsibilities: Maintenance of computer equipment from customer carry-in and field service carry-in including PC's and laser printers. Work included troubleshooting problems, upgrades, configuration problems, network addressing problems, application software problems, hard disk recovery, and large scale preps of network PC's and Servers to fill sales orders. Worked with Netware versions 2.15 to 3.11.

Job Title: Field Service Engineer 3 40+hr/week

Company: Memorex/Telex Computer Products, Ogden, Utah

Dates: 1/1981-7/1991

Supervisor: Frank Plouse / Regional Manager (Ret)

Phone: N/A

Email: N/A

Responsibilities: Installation and maintenance of main frame attached equipment including tape, disk, printers, and 3270 telecommunications products. Knowledge of system configuration software including SYSGEN and DEVGEN. Troubleshoot twisted pair and coax wiring problems. Also worked on PC equipment on an IBM Token Ring Network. Provided individual and group training and instruction on system and application software. Resolved communications problems related to the UEN wide area network, and the ITS network.

High School: Plainview Minnesota. Graduated 1972

Formal Education Institution: Hawthorne University

Degree/Diploma: Professional Novell CNE

Completed: Y

Location: Salt Lake City, UT

Major/Minor: Additional CNE Upgrade Education -Self Study/New Horizons/State

Tested Integrating Network Equipment Year, 1993

Tested Upgrade to CNE 4 - 1996

Tested Upgrade to CNE 5 - 2000

Tested Integrating Network Equipment Year, 1993

Tested Brain Bench online - 2004 TCP/IP certification

Tested Integrating Network Equipment Year, 1993

Additional Classes (not tested)

TCP/IP for Networking Professionals - 2001

Desktop Management with ZEN Works for Desktops 3 - 2001

Linux Fundamentals – GL120 – Guru Labs 2007

Enterprise Linux System Administration – GLS250 – Guru Labs 2007

Novell Brain Share Seminars 2001, 2002, 2003, 2004, 2005, 2006, 2007. 2008

CISCO CCNA Intro, New Horizons, 2004

Contact this candidate