LORRAINE MORGAN

*** ***** ****

Elk Grove Village, IL 60007

Cell: 708-***-**** ac0oej@r.postjobfree.com Home: 847-***-****

CAREER SUMMARY

Experienced and dedicated iSeries development professional with a strong background in business operations, application development and project management. Creative problem solver that follows the company’s PMO/SDLC process and IT department standards, minimizing cost and risk while, working toward the user’s request resolution.

TECHNICAL SUMMARY

Languages:

RPGIII, RPGIV, RPG Free, ILE, SQL, CL, COBOL, Data Queues, Query Manager, Triggers, Zend PHP for the iSeries, HTM, VB for Clarify CRM, FTP, IFS

Change Management:

Turnover, Aldon, Implementer

Middle Ware:

MQ Series, iWay

Packages & Tools:

Commercial Ware Direct Order Management and Inventory Control, Manhattan Associates PKMS Warehouse Management System, ASSIST ERP, Clarify CRM, Freedom Series Order Management and Inventory Control, RxClaim PBMS, PDM, SDA, SEU, RLU, DBU, iSeries Debugger, iSeries Navigator, Client Access, Robot, Aldon, Turnover, Websphere Design Studio, Zend PHP Design Studio, MS Word, Excel, Power Point, Visio, MS Project, Trak-IT, Pulse, Service Now, PS Time, SharePoint, Hawkeye, X-Analysis, Abstract, GoAnyWhere.

Hardware and Databases:

IBM iSeries/AS400, DB2/400, Unix/Oracle

PROFESSIONAL EXPERIENCE

Cole-Parmer Instruments, Vernon Hills, IL 07/2015 – Present

Leading domestic and international lab equipment manufacture and supply company.

Sr. Systems Analyst – International Systems Development

QlikSense Business Intelligence Project – Perform analysis of 13 different ERP’s from various domestic and international locations for the purpose of consolidating data for financial and operational performance.

ASSIST ERP System - Upgrade existing iSeries, RPG system to accommodate multi-company functionality. Assess package gaps and modifying programs to accommodate needed functionality. On board and support new clients.

CatamaranRx Inc., Schaumburg, IL 09/2012 – 04/2015

One of the largest Pharmacy Benefits Management Companies in the industry.

Technical Specialist – Electronic Data Migration and Implementation

RxClaim Pharmacy Claim Processing System - Saved the company over $20M in contract related penalties. On boarded new clients into an iSeries Environment. Mapped and converted new client data. Designed, tested and implemented automated systems. Performed research using SQL. Improved existing processes. Coded and tested programs using RPGLE. Performed parallel testing of new plan definitions to ensure minimal member disruption. Mentored new team members. Familiar with HIPAA guidelines.

OfficeMax Inc., Naperville, IL 01/2012 – 09/2012

A premier contract and retail distributor of office and technology products, office furniture and paper

Ranstad Technology Contractor – iSeries/AS400

Reliable Retail Management System – Analyzed system and wrote RPG Free programs to convert Supply Chain data from the iSeries to SAP.

DSC Logistics, Inc., Des Plaines, IL 12/2010 – 10/2011

A supply chain management and warehousing company.

Independent Contractor – iSeries/AS400.

WMS Inbound/Outbound Scheduling System - Perform technical analysis and programming using RPG Free, Service Programs and Binding Directories. Created new programs and modified existing systems where required.

Dick Blick Holdings, Inc., Highland Park, IL 08/2010 – 07/2011

A professional grade retail art supply company.

Team Bradley Contractor – iSeries/AS400.

Vendor performance reporting - Enable the Merchandising department to better determine which vendors are providing the best service. Perform technical analysis and programming. Develop programs using RPG Free.

Order and Shipping Confirmation Emails – Converted the Commercial Ware System plain text confirmation emails to HTML according to the specifications of the Marketing Department. Modified the RPG process to generate the emails.

COLLECTIONS ETC, Elk Grove Village, IL 07/2004 – 10/2009

A specialty catalog company offering a variety of home decor, housewares and outdoor/garden accessories.

Sr. Programmer/Analyst. Utilized the company’s SDLC process to successfully design, document, program and implement projects, including but not limited to:

PKMS Support, Reporting and Enhancements – Provided support for the newly installed warehouse management system and bridges. Analyzed and programmed reports. Completed vendor approved modifications. Installed vendor updates.

Credit Card Encryption Project - Saved over $100,000 annually in fines. Created a credit card encryption/decryption process on the iSeries to comply with vendor security demands and PCI standards. Utilized IBM API’s for encryption, decryption generation and modification. Worked with Chase Paymentech support to test and certify transmissions.

New Payment Method - Saved approx. $400,000 annually by eliminating the company outlet store as a source for selling overstock and discontinued items. Coordinated the project with the iSeries, Web, PayPal and Chase Paymentech. Modified the deposit system and MQ messaging. Modified the TCPIP deposit process to allow for an additional record type. Worked with Chase Paymentech support to test and certify transmission.

Homegrown Customer Relations Tool - Improved Customer Service performance and increased customer product and service satisfaction. Created an evaluation and case management system with multi-level security, using RPG and PHP.

BOISE OFFICE SOLUTIONS/OFFICEMAX, Itasca, IL 09/1996 – 04/2004

A premier contract and retail distributor of office and technology products, office furniture and paper.

Sr. Project Lead, Applications Development, 2002 – 2004

Met with all levels of the business to determine requirement solutions, create project plans, design functional and technical specifications, conduct project reviews and complete implementations.

Oversaw the maintenance of Clarify Clear Call Center an Oracle based CRM system.

Installed all modifications for Clear Call Center and Clear Sales.

Improved response time by completing the Clarify Purge for Clear Call Center, Clear Support and Clear Sales.

Application Architecture Team Member. Monitored system architecture, suggested coding and data transfer techniques to ensure the maintenance of standards and system efficiency.

Sr. Programmer/Analyst, 1996-2002

Met with users, created project plans, analyzed, designed, documented and conducted user and technical documentation reviews. Completed programming on various platforms as required by user requests.

Completed modifications to Clarify CRM Clear Call Center, Clear Support and Clear Sales. Installed all modifications.

Completed both interactive and batch cross platform applications utilizing RPG, XML, HTTP, SQL, DDM, MQ Series and Data Stage to pass data between the iSeries, Unix and the Mainframe environments.

Analyzed, designed, coded and tested both interactive and batch RPGIII, RPGIV and RPG Free programs.

Participated in the conversion of all Distribution Centers and Customer Service Centers from the M/F to the AS400 (RACE), this included coding changes using RPG, system set up and onsite support after conversion.

Mentored other team members.

PREVIOUS EXPERIENCE

MCDONALD’S CORPORATION, CLAIM CENTER, Lisle, IL – Programmer/Analyst II 04/1994 – 08/1996

Analyzed, designed and coded both RPGIII and COBOL programs for the AS400.

Core Task Force member. Directed and monitored the transition from the AS400 to PC Client/Server.

Technically supervised one other programmer.

COMPAKT, INC. Arlington Heights, IL - Consultant /Project Lead/Instructor part-time 07/1993 – 11/1994

Converted system 36 applications to the AS400. Instructed beginning and advanced programming courses in RPGIII.

R.I. BUSSE, INCORPORATED, Elk Grove Village, IL - General Manager 06/1988 – 05/1993

Supervised a staff of 6 clerical employees, 1 dispatcher and 23 drivers. Handled all HR including benefits selection. Computerized billing, AR and AP processes. Coordinated with an outside accounting firm to produce accurate and timely financial reports. Participated in teamster negotiations.

UNITED AIRLINES Chicago, IL - Systems Analyst, Technical Architecture 02/1987 - 06/1988

Designed technical program specifications for more efficient access of IDMS databases on a new reservation system.

EDUCATION AND PROFESSIONAL TRAINING

College of Lake County, Grayslake, IL – Associate in Computer Science

Harper College, Palatine, IL - Visual Basic, Programming in C, Project Management

Omicron - Facilitation Skills, Conflict Management, Writing for IT Professionals, Communication for IT Professionals

IBI – WebFocus; Zend Technology - PHP101

PROFESSIONAL AFFILIATIONS

OMNI iSeries Professional Users’ Group – Board Member

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