Michael E. Robinson

702-***-**** ac0ock@r.postjobfree.com

IT professional with hands on experience solving a wide array of IT issues that businesses face today. Skilled at understanding the needs of clients, constructing timely solutions, and simplifying issues regardless of client IT knowledge. Proficient at achieving goals unaided in addition to leading and taking direction in a team. Skill Highlights

• Windows, OSX, and Linux OS Troubleshooting • Remote Support

• Networking and Security • IT Infrastructure Construction

• Database Management • Virtual Server Configuration

• Hardware Assembly and Repair • Threat Analysis

Computer Medics of Nevada – March 2016 - Present

Senior IT Consultant

Client liason and technician dispatcher for on-site residential and commercial service requests in the southern Nevada region. Client network and database manager via remote access platforms. Tasked with remote monitoring residential clients via Screen Connect and the maintenance of backup servers for commercial clients. Onsite response to network security breaches and data recovery requests.

• Instrumental in the acquisition of the most contracts in the company's history that facilitated reaching our goal of becoming the highest rated IT firm in southern Nevada.

• Assigned as new client primary contact during our expansion based on superior communication skills and customer satisfaction rating.

• Personally constructed and maintained the IT infrastructure for businesses in Las Vegas. Computer Medics of Nevada – October 2014 – April 2016 Consultant Technician

Onsite IT technician specializing in network security, databases, and cross-platform compatibility. In person consultations for doctor's offices, law offices, and other businesses. Tasked with the repair and maintenance of IT infrastructures for Las Vegas based clients.

• Assigned as primary contact for residential clients based on superior proficiency at customer relations and ability to concisely explain issues in layman's terms. United States Army Reserve – August 2012 – Present Automated Logistical Specialist

Maintenance of logistics operations and automated logistics computer systems for the 63rd Brigade Support Battalion of Las Vegas, NV.

• Led the team tasked with migration of our battalion's logistical data from a non networked electronic database to a securely networked Army-wide platform.

Independent IT Consultation – August 2008 – Present IT Consultant

IT consultation specializing in hardware repair and software troubleshooting. Expert level understanding of Windows XP, Vista, 7, 8, 8.1, 10, Windows Server 2008, 2012, OSX, Linux, Android, and iOS. Cashman Photography - July 2011 – September 2014

Imaging Artist/ Adobe Suite Specialist

Adobe Creative Cloud expert tasked with photo and video manipulation via Photoshop, Lightroom, Bridge, and InDesign.

Education

University of Maryland – B.S in of Computer Networks and Cyber-Security - 2016 - Present US Army Defense Logistics Institute - Automated Logistics Certification - 2013 Valley Forge Military College - A.S in Military Science and Information Technology - 2010