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Customer Service Representative

Location:
Palm Bay, FL
Posted:
June 04, 2017

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Resume:

Kathleen Richardson

Palm Bay, Fl ***** ac0ocj@r.postjobfree.com 917-***-****

Objective

A highly organized and detail-oriented professional with strong communication skills providing

thorough administrative office support services offering a diverse background as an Office Assistant, Receptionist, or Customer Service Representative

Highlights

Over 20 years office support experience

Microsoft Word, Excel, and Outlook

Internet Explorer, Type 75WPM

Hospitality Management, Project Management, and Administrative Services

Coordinated Travel Arrangements, editing/proofreading, Legal Transcription

EXPERIENCE

FULL-TIME PRIMARY CAREGIVER 07/11 - 02/17

Palm Bay, FL

For elderly parent, meal prep, laundry, transportation to and from doctor appointments, housekeeping, shopped food/clothing, medication assistance, personal hygiene, managed two households, spoke with contractors, met with medical staff, attorneys and bank representatives, interviewed home health aides, and managed finances

Receptionist and office Assistant 8/05 – 1/12

The Apawamis Club Rye, NY

Managed a multi-line phone system, maintained clubhouse calendar, processed room and fine dining reservations; assisted Clubhouse Manager, Marketing and Special Events Coordinator and members as needed for special events of activities throughout the calendar year; coordinate various projects and perform other administrative tasks

Legal Receptionist 2/09-3/11

Herrick Feinstein New York, NY

Prepared daily staff attendance roster; conference room scheduler; answered multi-line phones;

Meet and greeted clients and visitors; calendar management through outlook and follow-up,

provided lunch and vacation coverage as needed/floater

Executive Receptionist 7/03-7/05

JP Morgan Chase New York NY

Meet and greeted top level executives and facilitated purpose of their visit to the Executive Gallery.

Front office support directing all incoming calls on a multi-line phone system, reserved conference rooms for meetings/calendaring; other duties may include special projects, mail distribution/receiving packages. Provided lunch and vacation coverage relief for the Executive Gallery, Human Resources, Legal, Global Investment Banking, Public Finance and several Trading Floors when necessary

Kathleen Richardson

Page Two

Leasing Consultant 6/01-12/02

Temporary Apartment Management Suwanee, GA

Assisted the Property Manager. Handled leasing of apartment applications and closings to all prospective residents, scheduled open houses of available apartments, decorated/designed model apartments. Acquainted with rent-roll property applications, conducted background and credit checks; acquired deposits, guided tours showing model and the entire property, worked on weekends as needed. Interface with clients, staff, maintenance and vendors to respond to inquiries ongoing

Administrative Assistant 3/00-5/01

John Marshall Law School (office of the Dean) Atlanta, GA

Excelled in administrative office support while completing all projects in a timely and efficient manner. Coordinated production of documents and related office services for the Dean and Faculty.

Supervised and motivated student assistant to achieve maximum performance, composed, edited

and proofed a wide variety of proposals and educational documents as needed. Coordinated exit interviews

Education/Training/accomplishments

Off-Site Coordinator 2007

Half-moon Seminars, LLC (legal issues for Architects) Elmsford, NY

Certificate - Customer SERVICE TRAINING WORKSHOP 2005

Advantage Human Resourcing (agency) New York, NY

Certificate - HR workshop Enhancing Professional Skills

Georgia Institute of Technology Atlanta, GA

CERTIFICATE- Top Customer Service Representative Atlanta, GA

and Top Producer in Sales (call center)

Marriott Vacation Club International

Fashion Institute of Technology New York, NY

Millinery and Accessory Design

Interboro Institute School of Business New York, NY

Associate Degree -Administrative Secretarial Arts - Legal



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