Customer Service Microsoft Office

Elizabeth G. Haase

*** *** ****** *******, ** ***05

402-***-**** *******@*****.***

RESPONSIBILTY BELIEF POSITIVITY INDIVIDUALIZATION FUTURISTIC EDUCATION

Southeast Community College - Milford, NE

Associate of Applied Science, Business Administration, anticipated graduation June 2017 GPA: 3.886

College of Hair Design-Lincoln, NE

July 1997, Cosmetologist

PROFESSIONAL EXPERIENCE

• Computer Skills – proficient in Microsoft Office and OneDrive, Beacon Software for dispatching and fleet management, Sage 50/Peachtree Accounting Software, typing fluency of 49 wpm

• Accounts Receivable – collected payment on 1,000+ unpaid customer invoices, uncovered $12,000 bank mistake while reconciling accounts, created filing system to organize clients and payment history, negotiate pricing and company fees, created new customer accounts

• Marketing and Corporate Communication – direct marketing, social networking, design fliers and announcements for external publication, internal e-mail notifications, phone etiquette

• Customer Service – multiple phone lines of 28 lines, customer resolutions, increased customer accounts by 90%, gained working relationships with all major insurance companies

• Management – made management within four months of hire, managed nine employees while overseeing four companies and 25+ fleet drivers, received the Cross Country Award for the Best ETA's in the United States (14 minute average ETA's in Colorado Springs, Colorado), received the Towmanship Award for Outstanding Customer Service EMPLOYMENT HISTORY

Plexus Worldwide, LLC. Independent Ambassador

Milford, NE 68405

August 2016 – to present

Midwest Towing and Recovery, LLC. Administrative Assistant and Lead Dispatcher 400 West P Street, Lincoln, NE 68528

August 2012 - May 2016

• Auto Dispatch, Inc. Office Manager and Lead Dispatcher 50 Cascade Court, Colorado Springs, CO 80907

January 2008 - June 2011

Southeast Community College Student Tutor, Microsoft Office 600 State Street, Milford, NE 6840

Summer Quarter 2016

ACTIVITIES

Phi Beta Lambda Member

Fall Quarter 2015 – to present

• President, Phi Beta Lambda, Milford Chapter

Spring Quarter 2017 – to present

• Vice President of Marketing, Phi Beta Lambda

Fall Quarter 2015 – Spring Quarter 2017

Student Senate Representative

Summer Quarter 2016 - to present

Student Ambassador

Winter Quarter 2017 – to present

Member of Phi Theta Kappa All-State Academic Team

Winter Quarter 2017 – to present

Contact this candidate