Management Manager

JOY ELIZABETH THOMPSON

831-***-**** Morgan Hill, CA ****@*****-***********.***

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PASSIONATE ABOUT LEADERSHIP DEVELOPMENT AND LEARNING: with over 15 years of experience in both the public and private sectors. Demonstrate strong analytical and problem solving skills, as well as a strong commitment to teamwork, quality project management and innovative solutions. Work effectively with inter-departmental subject matter experts. Relatable, credible, and engaging management style eases difficult situations and facilitates solutions. Exemplary written and verbal communication, as well as technical skills, include experience working with a wide variety of software programs and operating systems. Dynamic facilitator, HR partner and creative problem solver. Create measurable results with professionalism. Visionary and transformational leadership style enhances performance improvement, training, and project management to create long lasting transparent results. Education

M.Ed. Education CAMBRIDGE COLLEGE Cambridge, Massachusetts 2007 M.B.A. Leadership JOHN F. KENNEDY UNIVERSITY Pleasant Hill, CA 2005 B.S. Human Development, CALIFORNIA POLY STATE UNIVERSITY San Luis Obispo, CA 1997 Professional Certifications

Six Sigma Green Belt Certification 2010

Professional Experience

NASA AMES RESEARCH CENTER (DELTHA-CRITIQUE), Moffett Field, CA Supervisor/ Project Resources Manager 2013-Present

Recruit, hire and manage 33 diverse staff from multiple departments; establish partnerships with government customer’s senior leadership to successfully meet business goals.

Responsible for formulating and enforcing work standards, assigning employee schedules, reviewing work discrepancies, recruiting, supervising personnel and communicating policies, purposes, goals of the organization to employees, overall contract performance, employee training requirements, coach and mentor staff on career development, successful performance outcomes, and effective program implementations.

Primary personnel authorized to interface with the Government contracting office, the contract level contracting officer's technical representative, government management personnel and customer agency representatives.

Supervise management of library expenses and budget of $750K, and review annual lease renewals. Leadership Development Program Manager, Office of Human Capital (Human Resources) 2011-2013

• Designed, facilitated, and managed the NASA Ames executive, supervisor, and leadership development programs and instructor led courseware. Created quarterly forums and monthly HR lecture topics with SMEs, for supervisors.

• Provided expertise and business consulting: train-the-trainer, facilitation, strategic performance management, quality improvement, staff/career development, curriculum design, evaluation, and analytics/ process assessment.

• Facilitated and supported the Ames Executive Leadership Development & Rewards Panel (LDRP) meetings.

• Evaluated and monitored training analytics to ensure inclusivity, business outcomes met, as well as quality and effectiveness. Participated in strategic discussions based on training and development analytics. CANDO PRODUCTIONS, Morgan Hill, CA 1997- Present

Founder and Lead Consultant (Part-Time)

• Facilitate, design, and manage experiential curriculum, facilitation, collateral, and consulting services (e-learning and instructor led).

• Define and initiate projects, which manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the projects/programs.

• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result and project milestones. Manage design and program entire Discovery, Design, Development, Delivery, and Evaluation.

• Responsible and accountable for the company and the coordinated management of all client’s strategic business alignment, evaluation, data analytics and organizational development objectives. OMNICELL, Mountain View, CA 2008-2010

Training Specialist/E-Learning Training Coordinator

• Facilitated, evaluated, and developed employee and customer software training materials with process flows, work instructions, and functional requirement documents reviewed by subject matter experts.

• Managed re-design of multiple job specific training classes within cross-functional teams to be more experiential, sustainable, and inclusive, quantifying results/ measurably increasing value. Created Implementation/Communication plan for courses within scope of responsibility and participated in pre and post implementation feedback review process.

• Created e-learning storyboard template, collateral and led hardware/software internal and external trainings. JOY ELIZABETH THOMPSON

831-***-**** Morgan Hill, CA ****@*****-***********.*** 2

QUANTUM LEARNING NETWORK, in Oceanside, CA 1989-2010 Team Leader, Logistics Manager and Facilitator (Consultant)

• Received training through continuous improvement methods utilizing brain-based, experiential, adult learning research and curriculum development standards and innovations.

• Managed and facilitated staff, logistics, and experiential programs for 3K clients & 150+ staff, as an international consultant in Northern & Southern California, Texas, Nebraska, Maryland, Colorado, Thailand, and Singapore.

• Created effective, collaborative teams while managing multiple priorities.

• Positively impacted the delivery of services, staff retention and customer satisfaction. WELLS FARGO BANK/ HOME MORTGAGE, CA, OR, NV 2006-2007 Divisional Technical Training Specialist for Oregon and Nevada Region 11

• Managed, scheduled, and led sales, product and software training, as well as provided technical coaching and mentoring.

• Facilitated, managed and designed training classes on system maintenance, LMS, ACT, Outlook, customer service, time management, sales & marketing, communication, & internal systems.

• Provided training via e-learning/webinars, instructor led, phone support & 1:1 sessions. GO KIDS, INC (not for profit), Gilroy, CA 2004-2006 Training Coordinator

• Provided expertise in strategic performance management methodologies, quality improvement, staff/human resources development, and program assessment.

• Liaison between departments, 8 middle managers, and executives increasing organizational commitment.

• Managed: staff development plan(s) for 100 staff, grants, budgets and marketing.

• Conducted, facilitated, evaluated, managed and designed experiential regional/ specialized trainings for multi- lingual staff.

UNIVERSE OF SCIENCE, LLC, San Luis Obispo, California 2000-2003 Co-Founder & Lead Instructor

• Supervised 20 contract staff, accounting, projects, finance, strategic planning, TV, Radio & advertising campaign, human resources, operations, sales/marketing, instructional design and vendors.

• Tripled sales 2001-2002 with high client satisfaction ratings and achieved 40% market share by 2003.

• Designed, evaluated, managed, and led in-person experiential workshops to 500+ multi-lingual public and private sector clients.

CHUMASH CHALLENGE, CAL POLY STATE UNIVERSITY, San Luis Obispo, CA 1996-2002 Program Manager & Lead Corporate Facilitator

• Managed, executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk/issue management; change management.

• Managed 30 staff and facilitated experiential leadership, team building, conflict resolution, and personal empowerment for staff and client programs.

• Facilitated, evaluated, and designed new client programs/trainings, staff trainings and auditing tools that significantly increased accessibility, sustainability, reduced staff turnover, doubled the work force and improved the integrity of the staff and program.

• Facilitated and documented results of post implementation reviews. Publications/Presentations

• Featured Speaker & Lecturer, 20+ conferences 1996-Present

• What is Unconditional Love (Children’s Book) 2002

• The Unexpected Choice (Children’s Book) 2001

• The Ultimate Source for Team Success (Multi-Media CD-ROM) 1997 Technical Skills

Knowledge Advisors-Metrics that Matter, Skillsoft, Microsoft Office Suite, Photoshop, Illustrator, AVID Cinema, LMS, Seibel, SAP, LiveMeeting, ACT, Crystal Reports, Learn.com, ADDIE, SCORM, Brain Shark, Captivate, Microsoft Project, QuickTime, PowerPoint, & other Multi-Media programs, Macintosh / Apple & Windows / PC Operating Systems, Type 60 wpm, conversational Spanish & Portuguese.

Interests

Volunteer: Habitat for Humanity – Guatemala (2007, 2009, 2011, 2012, 2013)

Committee/Board Member: NASA Ames Child Care Center (2013-present) and Willow Park Homeowners Association (2012), Community Foundation Silicon Valley’s Young Readers Future Leaders (2004-2006), Morgan Hill Chamber of Commerce Education Committee (2004-2006), Leadership Program Graduate: Chamber of Commerce Leadership Program- Santa Cruz County (2005-2006)

Hobbies: completed 2 triathlons, 100 mile bike race, 3 half marathons, and 1 marathon

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