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Technical Support Manager

Location:
Oak Park, CA, 91377
Posted:
June 04, 2017

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Resume:

Taylor Niebergall

Oak Park, CA – *****704-***-**** – ac0oa0@r.postjobfree.com

https://www.linkedin.com/in/taylornieb

IT Development Manager

Technical Support - Team Leadership - MIS Initiatives

System Support

Application Development

Technical Troubleshooting

ERP Systems

Online Solutions

Integrated Builds

Technical Tools

Data Security

Proven success in reducing costs and increasing productivity through creation of dynamic systems processes, reporting, and engineering.

Dedicated and collaborative professional with fulfilling career in logistics and academic settings.

Skilled troubleshooter continually focused on identifying and resolving technical issues through integration of dynamic solutions.

Highly-versed in online platforms, servers, networks, and integration of programs and systems that streamline human and operational performance.

CAREER ACCOMPLISHMENTS

Proven success in integrating ERP systems to help companies communicate secure data through all phases of mergers and transition.

Produced dynamic reports used by leaders in quickly assessing data applied to business operations.

Developed a variety of applications using SQL and C# that are recognized as superior standards in key performance measurements and analyses.

Established online platforms that enhance learning, testing, and teaching abilities and environments.

Passion for system support, IT solutions, and process improvements reflected in dedicated and progressive development career.

PROFESSIONAL EXPERIENCE

CARDINAL LOGISTICS Concord, NC 2006-Present

Manager of Development 2007-Present

Lead all daily development operations and team within logistics company to ensure superior IT support. Employ technical knowledge to build system integrations, identify effective resources, and guide team of two professionals through substantial internal application development supporting company-wide operations.

Provide merged companies with effective and secure data sharing abilities by integrating multiple ERP systems. Identify individual employee performance and strategize optimal action to minimize risk and costs.

Build accurate and detailed reporting with SQL and SSRS to enable leaders more accuracy and acceleration in analyzing key performance indicators to provide higher level of transparency.

Improve accounting, payroll, AR, AP, fixed assets, and HR operations by utilizing .NET services to automate manual processes to increase communication between dispatch and financial systems.

Customize reports and applications that streamline data exchange for enhancing support of Microsoft Dynamics GP. Developed KPI-tracking reports to provide leadership crucial details in planning.

Employ C# to restructure daily tasks leading to reduced redundancies, improved efficiencies, and empowered staff using effective tools to drive performance.

Business Systems Engineer 2006-2007

Established business strategies and programs to generate optimal data content and invoices, and track inventory. Initiatives improved employee efficiency reflected in productivity and performance.

Developed real-time platform with C# and SQL to monitor orders, and wrote stored procedures for reports using SQL Server.

Optimized database configuration using SQL Profiler to identify and rewrite code. Implement new indexes, minimized reads/writes against database, and improved application performance speed by creating application code in SQL and C#.

Tracked and recorded applications to identify existing and potential risks, and troubleshot issues to resolve bugs hindering performance.

Built tracking programs using ASP.NET and SQL server, and gathered data collected to determine underperforming functions.

POMONA UNIFIED SCHOOL DISTRICT Pomona, CA 2003-2006

Programmer Analyst

Enhanced overall learning environment for school district by applying technical knowledge for teachers and students with online solutions that assisted in ease of accessibility to performance data, and enhanced academic resources.

Designed and maintained online reports that clarified students' progress, and gave teachers clear information used to create individual help plans.

Created applications to optimize the ability of students to quickly grasp instruction, resulting in increased test scores.

Enabled staff to assess online test results to identify students' needs and curriculum impact. This ability was facilitated by developing applications using ASP and SQL Server Reporting Services.

Improved online testing ease of use and understanding through design and execution of platform developed in C#.

Develop encryption and authentication module using VB.NET to interface between ASP and ASP.NET application.

TECHNICAL PROFICIENCIES

Languages:

SQL, C#, VB, .NET, XML

Tools:

SQL Server, Visual Studio .NET, SSRS, Microsoft Dynamics GP

EDUCATION

CALIFORNIA STATE POLYTECHNIC UNIVERSITY, Pomona, CA

Bachelor of Science, Computer Information Systems, Summa Cum Laude



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