Consultant
Resume:
Kerri Thompkins-Ayala
Saint Petersburg, FL 33712
***************@*****.***
Career Focus
Demonstrates the ability to successfully change career paths and exceed in new roles and responsibilities. Experienced in controlling sufficient inventory levels and consulting with 20+ years in proven strengths in customer service, supporting managers, sales, and negotiations. Detailed oriented with excellent problem solving and oral and written communication skills. Intermediate and advanced computer skills include Microsoft Word, Excel, & Power Point.
Education
Kaplan University Online, Chicago, Illinois October 2016
Master Business Administration Degree with a concentration in Finance
Kaplan University Online, Chicago, Illinois October 2012
Bachelor of Science Degree with a concentration in Corporate Finance
American Senior High School, Hialeah, Florida June 1980
High school diploma
Related coursework: Organizational Behavior, Software Applications, Financial Markets, Marketing, Macroeconomics, Management Policy and Strategy, and Business Math
Certification: Florida Department of Financial Services October 2012
0215 – Life, Health, and Variable Annuities License
Professional Experience
A & M Supply Corporation, Pinellas, Florida May 2013 - Present
Customer Service Representative / Purchasing Agent
Generate and process monthly replenishment purchase orders in the Florida, South and mid-Atlantic regions.
Working knowledge of measuring and rebalance distribution center inventories in an effective and efficient manner
Make effective procurement decisions based on the needs of the individual branch facility
Performs with high analytical skills assist in simplifying current processes
Ensures that stock levels are adequate to cover customer demands
Maintain Inventory Control and Purchasing through Enterprise Resource Planning System (ERP)
Confirms order acknowledgements to verify consistency of the order
Execute daily replenishment reports utilizing ERP
Maintains computerized procurement records
Reviews invoices for payment and/or resolve discrepancies
Creates new products item codes within the ERP system
Corrects warehouse transfer exceptions
Work closely with warehouse managers to process claims for inventory discrepancies
Set up new vendor and service organization accounts
Assisted ordering custom and commodity door orders
Place orders for wholesale and retail customers
Worked in a fast-paced call center environment
Handled inbound and outbound calls
Resolve order discrepancies able to work with difficult and challenging customers
Liberty National, Tampa, Florida February 2012 – 2013
Licensed Insurance Agent
Customized program to fit individual customer needs often covering a variety of risks.
Ensured that policy requirements are fulfilled and signed completion of appropriate forms
Sold to various types of insurance to businesses and individuals on behalf of the insurance company including life, term, annuities, vision, dental, mortgage protection, and health supplemental policies
Calculated premiums and establish payment method
Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss existing coverage
Developed clientele through referrals, and participating in community and networking events
Proficient in the execution of manually and laptop presentations to prospective customers
Performed administrative tasks, such as maintain records, and handling policies renewals
Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans
Called on policy holders to reinstate, deliver and explain current policies, analyze insurance program, and suggested value addition benefits
Assisted in helping clients with policy changes including beneficiary revisions
Sears Commercial Sales, Redmond, Washington October 1995 – December 2011
Jewelry Coordinator / Appliance Select Inside Sales Consultant
Generated over $2 million in revenues resulting from large-scale demographic area
Served as one of the primary liaison between the builder and the potential homebuyer
Complied with builder’s specified dimensions restraints and ensured appliance delivery date met deadlines
Accompanied Field Account Managers in locating new business and servicing existing customers
Performed face -to- face and telephone consultations with potential home buyers to assist in personalizing their homes based on their individual needs
Supported Retail Management with customers as needed
Assisted Account Managers by providing field presentation marketing the partnership opportunity
Resolved customer issues or escalated to the appropriate level of management
Maintained a peaceful environment while working within a small enclosure
Created weekly schedule for jewelry associates
Maintained and exceeded minimum sales goals
Trained new associates as needed
Assisted co-workers in servicing customer when picking up purchased items
Calling customers when merchandise has arrived at the store
Assisted team with daily operation reports
Maintaining customer retention by assisting in resolving customer billing issues
Process customer payments
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