PERSONAL INFORMATION

Steve Anthony Folkes

** ****** **** ********** *** 332, P.O St. Catherine (Jamaica)

+1-876-***-**** +1-876-***-**** +1-876-***-****

ac0o5s@r.postjobfree.com or ac0o5s@r.postjobfree.com

Sex Male Date of birth 26/08/1976 Nationality Jamaican

JOB APPLIED FOR

Experienced and energetic bartender seeking an opportunity to demonstrate exemplary customer service skills and utilize an extensive knowledge and passion for spirits, beer, wine and cocktails to ensure your establishment's success. Relevant strengths include:

●Highly skilled in mixing, garnishing and serving a wide range of drinks. Strong track record of efficient inventory management to meet fluctuating trends.

●Effective use of up-selling and suggestive techniques to increase both food and beverage sales.

●Proven accurate handling of all transactions and payments.

●Demonstrated ability to maintain professionalism in a fast-paced and demanding environment.

EDUCATION AND TRAINING

2002–2002

Extreme Bartending Certificate

Hilton Kingston Hotel (In-house Training)

77 Knutsford Boulevard, Kingston (Jamaica)

2001–2001

Certificate of Completion

B&E Catering Institute

9 Norwood Avenue, Kingston (Jamaica)

1988–1993

High School

Holy Trinity Comprehensive High School, Kingston (Jamaica)

SSC SUBJECTS:

Range:

Mathematics

4

English Language

4

Arts&Craft

5

WORK EXPERIENCE

2004–Present

Bartender

Princess Cruises

24844 Avenue Rockefeller, CA 913553467 Santa Clarita (United States)

●Set up, maintain and operate all aspects of the bar in an organized and professional manner

●Timely preparation and service of a full range of alcoholic and non-alcoholic beverages including cocktails

●Interact with customers in a friendly and positive manner to ensure an excellent bar experience and build customer loyalty

●Successfully up-sell by making recommendations and suggestions from the menu using in-depth culinary knowledge

●Operate cash register and POS system accurately and efficiently

●Competently requisition and restock bar with all necessary supplies and equipment

●Keep up-to-date on new beverages and introduce these to customers

●Provide a can-do approach to requests from team mates

●Constructively follow alcohol awareness procedures for preventing and dealing with intoxication

●Strictly adhere to federal, state and local liquor laws

●Comply with sanitation and safety regulations and procedures

Business or sector F&B Sector

\

2001–2004

Bar Supervisor

Hilton Kingston Hotel

77 Knutsford Boulevard, Kingston (Jamaica)

●To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement.

●To be aware of financial targets as a whole.To take positive action to meet department objectives and targets.

●To input new ideas for service and products to maintain competitive and leading edge.

●To assist the Bars Manager in the control of wage costs in line with budgetary requirements.

●To support the Bars Manager in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing.

●To monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction.

●To pay attention to detail in all aspects of the customer journey.

●To coach individual team members to develop their skills and maximise performance.

●To give clear direction and guidelines to team members.

●To share ideas and problems with the team and encourage their input in helping make decisions where possible.

●To have clear working knowledge of all company policies and operate within them at all times

●To ensure staff awareness of relevant company policies

●

Business or sector F&B Sector

2000–2001

Waiter

B&E Catering and Training Institute

9 Norwood Avenue, Kingston (Jamaica)

●Responsible for serving X customers on average per shift.

●Welcome and seat guests.

●Present and discuss menus.

●Answer questions and provide suggestions on food and beverage options.

●Take orders and enter into a POS system.

●Serve food and beverages including speciality dishes.

●Deal promptly with requests and complaints.

●Perform running side work throughout shift.

●Prepare final bill and process payments.

●Clean and set tables.

Business or sector F&B Sector

PERSONAL SKILLS

Mother tongue(s)

English

Communication skills

- Excellent contact skills with children and grown ups, gained through my experience as a bartender.

- Confident and professional speaking abilities.

Organisational / managerial skills

- Compiling data.

- Record keeping.

- Updating information and records.

- Able to lead others.

- Ability to demonstrate leadership.

- Able to handle challenges, with proven history of increased productivity

- Interviewing.

- Well developed skills in organization, time management and verbal communication.

- Good team-leading skills.

Job-related skills

- Serving people

- Meeting deadlines

- Maintaining a high level of production

- Communicating with young or old people

- Adaptability

- Analyzing problems

- Goal setting

- Ability to work under pressure

Digital competence

- Good command of office suite (word processor, spread sheet, presentation software)

Contact this candidate