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PAUL A. VASSELL

** ******** ***** *** #* Cell: 508-***-****

Shrewsbury MA 01545 ac0o3s@r.postjobfree.com

EXECUTIVE SUMMARY

Accomplished IT Senior Manager/Director with expertise in streamlining operations, deploying process improvements, and maximizing organizational productivity and efficiency in diverse global environments. Effective relationship builder at all levels of executive and senior technical professionals. Resourceful decision- maker combining strong leadership skills with the ability to direct high-level business initiatives. Additional strengths include:

Proven track-record of managing diverse projects across organizations

Exceptional interpersonal and communication skills

Solutions focused and results oriented

Highly motivated with demonstrated ability to learn and adapt quickly ADDITIONAL EXPERIENCE

Strategic Vision & Planning Global and Local Staffing

Large-Scale Budget & Financial Planning (P&L) Security Concept & Best Practices

Mission-Critical Project Management Help Desk/Call Center Management

ITIL Process & Implementation Best Practices Proficient in Microsoft Products, Server, and

Contract & Vendor Negotiations Desk-side Support

Systems Outsourcing/Transition/Transformation Network, Storage & Telephony Terminology SIGNIFICANT ACCOMPLISHMENTS

General – Ability to communicate a unique holistic perspective by leveraging my vast experience to address issues and or drive efficiencies within the computing environment. Accomplishments include process creation/implementation, Computing/Resource realignment, accurate forecasting and business alignment to current and future needs.

Data Center Infrastructure Management – Led creation of the processes, guidelines, tools, and methodologies for the provisioning, governance, and overall management of data center assets and infrastructures. This included implementation of ITIL best practices for the workflow and processes for daily data center operations. The solutions provided a comprehensive approach to operating and maintaining the Data Center in as many as 15 local and Global Data Centers servicing 3000+ computing devices. Change Management – Led effort to create and implement an effective change management process for a complex and interdependent environment. The management strategy adopted ensured that standardized methods, processes and procedures were used for all changes, facilitated efficient and prompt handling of changes, and maintained the proper balance between the need for change and the potential detrimental impact it may cause. As a result, the environments benefited from enhanced production stability, security, environmental integrity, and achieved upwards of >65% increase in computing availability. Enterprise Monitoring – Identified the need for enhanced infrastructure monitoring. Led effort to implement consolidated toolset allowing the technologists to detect slow or failing computing components, such as overloaded servers, failing routers and switches or other problematic devices. The investment created a proactive approach to managing the environment resulting in a reduced number of incidents due to service availability issues by 95%.

PAUL A. VASSELL 508-***-****

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Technology Refresh – Established plans to ensure aging devices or technologies were phased out. One example this initiative Identified was the need to replace legacy back-end mainframes that provided web processing. Millions of dollars were lost due to daily outages, lack of qualified personnel, and hardware support. Won support for and led project to create a scalable environment with increased availability. The solution involved building a fully distributed application that involved over 200 pieces of server/networking equipment. The new environment yielded 99.99% availability.

Team Restructure – Restructured teams to address infrastructure and business needs. Right-sized teams to address growing backlog of aging requests. Several years of a growing backlog was eliminated within four months. Data Center Consolidation – Identified opportunity and led project to reduce infrastructure costs by consolidating three (4,500 ft2 - total) data centers into one (2,000 ft2). Over 400 pieces of equipment were merged, decommissioned or moved to a centralized location. Savings were realized on leases, electrical, and support charges.

Email Infrastructure – Led effort to reengineer the company’s email infrastructure to migrate all (worldwide ~150k users) off older servers and versions of Exchange. This enabled the entire company to share calendars, schedule appointments, and leverage Outlook based tools for booking conference rooms. In addition, it enabled them to expand beyond a desktop-client and offer mobile access. PROFESSIONAL EXPERIENCE

Best Buy

1 Worcester, Rd. Framingham, Ma.

GEEK SQUAD ADVANCED REPAIR AGENT NOV. 2015 - CURRENT Quickly and accurately diagnose technology issues and create robust solutions as needed. Identify and take advantage of opportunities to improve the process of assessing, testing and performing store and customer repairs. Help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved. Go Fast Computers

108 Shrewsbury St. Worcester, Ma 01604 Suite 206

Business Owner Dec. 2014 – Oct 2016

Providing consulting expertise for residential and small business ventures. Additional responsibilities include maintaining existing clients while actively pursuing growth.

Service portfolio includes but not limited to laptop/desktop break fix, networking, printer, backup, security, and telephone support. Services are rendered via walk-in or onsite visits. EMC2

179 South Street, Hopkinton, MA - (Virtual Office) SENIOR MANAGER, PROFESSIONAL SERVICES (SENIOR IT MANAGER/IT DIRECTOR) Feb. 2013 – May 2014 Client facing point of contact responsible for global Server Platform teams (Wintel/Linux/Unix/Sun) and Server Provisioning and Retirement “SP&R” organization.

Direct 24x7x365 virtual Server teams of roughly 100 global employees. Responsible for ensuring Service continuity, 3000 servers located in 9 geographically dispersed data centers.

Responsible for 10 global direct reports focused on the coordination and execution of SP&R Physical and Logical client infrastructure computing services. The team Provisioned 1400 servers and retired 2700 within the year.

Lead discussions to streamline service offering that ultimately improved customer satisfaction ratings.

Drove efficiencies resulting in immeasurable savings and improved productivity by almost +25%. PAUL A. VASSELL 508-***-****

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SENIOR MANAGER, PROFESSIONAL SERVICES (SENIOR IT MANAGER/IT DIRECTOR) (Continued)

Added $530k in additional revenue within the first year. Hewlett-Packard Company

200 Forest Street, Marlborough, MA - (Formally Compaq Computer Corporation, Digital Equipment Corporation) SENIOR GLOBAL COMMERCIAL CONTRACT MANAGER 2010 – 2012

(Virtual Office)

Lead global team providing effective end-to-end contract life cycle management. Pre-Legal point of escalation for a $316M complex multi-national IT outsourcing portfolio. Served as a trusted adviser to the HP account team, while maintaining the objectivity of an independent consultant, to support revenue growth and margin retention within the framework of overall contract compliance. Governance included Data Center management, Servers, Desk-side, Storage, Backup & Recovery, Help desk, Asset Management, and Networks for a multi-million dollar contract.

SENIOR CLIENT/ACCOUNT EXECUTIVE (SENIOR IT MANAGER/IT DIRECTOR) 2006 – 2010

(Virtual Office)

Led diverse technology driven and geographically dispersed teams in delivering exceptional IT services. Served as the principal representative for clients, making business decisions and contractual commitments on behalf of HP. Full Responsibility for revenue, profit, and increasing business volume (P&L). Consistently manage exceptional profit margins for complex outsourced engagements by governing combined P&L’s ranging in upwards of $300M. Responsible for the quality, magnitude, and effectiveness of contract relationships. Directed and managed the analysis, design, proposal, implementation, and on-going delivery for assigned accounts to ensure profitability, revenue performance, and customer satisfaction/loyalty. Identified and drove optimization while managing scope, resources, and cost of delivery. Negotiated $15M of new and renewed service offerings. Worked with internal teams and business partners to develop, present, and structure solutions for outsourcing customers.

Responsible for team of 15 direct and roughly 250 global technology professionals. SENIOR OPERATIONS MANAGER/SENIOR ACCOUNT DELIVERY MANAGER (SENIOR IT MANAGER) 2003 - 2006

(Braintree, MA)

Managed delivery of all IT Services: Active Directory, DR, Messaging, Network, Security, Server, Storage and Web Hosting towers. Responsible for contractual change order submission. Focal point for all change management activities, outages, and root cause analysis. Presented account/tower status to executive teams on a monthly basis. Co-responsibility of a $35M P&L.

Responsible for team of 30 direct and roughly 150 global technology professionals. EDUCATION

Bachelor of Science in Management Information Systems: University of Phoenix. Certifications: MCSE (Microsoft Certified Systems Engineer), 2002. Professional Training: Numerous EMC and Hewlett-Packard Seminars/Courses, ITIL Foundations, Six Sigma.

COMMUNITY ACTIVITIES

All4OneSolutions Inc. (all4onesolutions.com) 2009 - 2017 PRESIDENT - A non-profit organization providing services to the underprivileged and those in need. The Word Exchange. (thewordxm.com) 2008 - 2017

EXECUTIVE EDITOR AND WEB MASTER – Email/Web outreach literature. Pleasant St. Church: (Worcester, MA) 2012 - 2017

Treasurer Board Member Webmaster Technologist

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