WILLIAM J. WELLS

** ***** ******

Hamden, CT ****4

203-***-****

Email: ac0o2x@r.postjobfree.com

Profile:

Seeking a client service position to utilize skills in:

Client interface

Contract negotiation

Account management

Training and development

Relationship building

Conflict resolution

CRM

Business development

Product marketing strategies

Status reports

WORK HISTORY:

Night Merchandiser July 2014 - present

Costco Wholesale Club, Milford, CT

Milford, CT

Club Location has increased revenue 6.5% YTD

• Ensuring merchandise is available for sale in proper quantities throughout the store

• Display merchandise properly with appropriate signage maintaining sufficient inventory levels

• Follow all safety and sanitation policies and procedures

• Providing Members First service during all hours of the Club operation

Business Manager, Long Wharf Branch April 2010 – December 2013

Exxon Mobil Corporation

New Haven, CT 06511

Tracked sales and analyzed data, worked with spreadsheets

Developed new process and procedure to increase revenue.

Inside Sales Associate September 2007 – March 2010

Pitney Bowes

Shelton, CT 06484

Responsible for managing inbound and outbound sales calls, product knowledge, up selling/cross selling, data processing, spreadsheets, meeting daily call and sale quotas.

Each call ensured total customer satisfaction. Guaranteed positive customer experiences and resolved all customer complaints.

Regularly sought opportunities to upsell and add on additional merchandise.

Received Customer Service awards, Top Call Volume award and won multiple sales contests.

Direct Sales Representative October 2001 – September 2007

Comcast Cable Communications

New Haven, CT 06511

Increased territory sales by surpassing monthly goal of $2,000.00.

Regularly sought opportunities to upsell and add on additional merchandise.

Weekly sales reports were organized for the sales department to track product success utilizing spreadsheets.

Managed quality communication, customer support and product representation for each client.

Other Professional Experience

Paralegal – Bankruptcy, Litigation – Internship April 2013 – August 2013

Law Offices of Attorney Neil Crane

Hamden, CT 06518

Developed excellent working relationship with attorneys

Trained to record intake from initial phone conversations with clients

Observed legal staff as they met with clients to gather relevant and confidential information pertaining to sensitive case issues

Audited materials to be sure relevant paperwork was filed in correct folders, always paying close attention to details.

Applied time management skills to prioritize and multi-task. Stepped in to help wherever needed.

EDUCATION

Branford Hall Career Institute, Branford, CT 9/2011 – 7/2013

Paralegal Program GPA 3.85

Relevant Coursework and Skills

Business Accounting Commercial Law Wills, Trusts & Estates

Law & Ethics Paralegal Principles Legal Writing

Office Administration Business Writing Family Law & Procedures

Personal Psychology Legal Research Real Property Law

Criminal Law Tort Law Civil Litigation

Keyboarding Microsoft Excel, Word &

Outlook

Contact this candidate