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Sales Customer Service

Location:
Edmonton, AB, Canada
Posted:
June 05, 2017

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Resume:

Alexandra Lane

ac0o2s@r.postjobfree.com

#180*-*****-*** St. Edmonton, Alberta

Mobile: +1-780-***-****

CAREER OBJECTIVE

To continue my career development with an organization that will promote and enhance my professional growth.

PROFESSIONAL STRENGTHS

Professional Merchandiser and retail manager with over 5+ years of experience in management and merchandising, working as a liaison between district management, retail stores, producers and customers, providing the following key functions:

- Proven record of exceeding sales targets and handling retail store operations by employing presentation and negotiation skills, strong interpersonal skills and solid ethical behaviour aimed at managing both assets and employees

- Cross-merchandising support: served as a valuable interface between updating new orders, products’ stock, visual presentation of merchandise, new displays, marketing/promotions, pricing, customers’ relationship, budget, sales figure reports

- Identify sales opportunities and build awareness towards product EDUCATION

2009 Blanche MacDonald Centre Vancouver, BC

Fashion Merchandising Diploma

Completion Date: December 18, 2009

Areas of study include:

Art & Technology

PR & Event Production

Marketing Essentials

Design Awareness

Advertising Procedures

Retail Buying

Fashion Wholesaling

Business Entrepreneurship

Fashion Styling

PROFESSIONAL EXPERIENCE

March 23/2015 – May 12/ 2017 Garage Clothing- Kingsway Mall VISUAL ASSISTANT/ASSISTANT MANAGER

- Knowing and understanding the key performance indicators (KPI’s) in order to measure the success of the organization by reaching targets.

- Running periodic sales reports to the district manager, as well as to update the team throughout the day.

- Leading/Managing major monthly floor set flips with a number of associates. Planning and executing the fixtures, merchandise, and wall grids I accordance to the company’s Brand Guide of the season/collection.

- Overseeing stock associates; ensuring all product is properly shipped/received, and accounted for. Understanding stock shrinkage, as well as loss prevention.

- Executing weekly markdowns effectively and efficiently.

- Able to make necessary cuts and additions into the schedule according to business needs.

- Responsible for verifying/sorting stores sales’ paperwork daily and compiling for head office monthly to ship out.

- Ensuring that the sales is constantly being replenished with product, the stockroom remains organized and tidy, and that the merchandising standards adhere to the company’s vision. Contributing and taking part in weekly conference calls to ensure the business is on track, discuss sales Sept.12/2011 – Jan.5/2015 Hudson’s Bay- Southgate Mall VISUAL SPECIALIST/ASSISTANT MANAGER

- Working closely with visual, merchandising, and cosmetic managers to execute events, product launches, displays, and fashion shows

- Meeting with brands reps to gain new product knowledge about new clothing lines, and understanding the brand identity in order to maintain the guidelines.

- Ability to express free creativity in styling full mannequins, and bust forms in ladies wear and menswear with timeliness. Can easily adapt product.

- Constructing and creating décor elements; painting, placing/removing decals on various surfaces, floral arrangements, building platforms, centerpieces etc.

- Attending numerous Product Knowledge (PK) classes to be completely familiar with new lines, fits, feels, and marketing directives as per the specific brand.

- Creating my own displays based on my knowledge of current styles and trends in order to maximize the brands sales within the company.

- Helping and inspiring other team members with ideas and executions of displays, events, and floor sets.

- Following the company’s Weekly Kit (the visual/merchandising guidelines and task list for the week to be completed) to ensure everything is executed in a timely manner and efficiently. Nov.8/2010 – Sept 1/2011 Calvin Klein Jeans- West Edmonton Mall PART TIME SALES ASSOCIATE

- Ensuring customers are welcome and are aware of promotions or sales in store.

- Delivering top customer service at all times.

- Responsible, efficient cashier.

- Changing window mannequins as per company’s directive.

- Maintaining stock levels and ensuring all sizes are available on sales floor. Sept.14/2009- Oct.15/2010 English Bay Eyeworx

ASSISTANT MANAGER/OPTICAL SALES CONSULTANT

- Responsible for ordering new product from reps in accordance with what my manager and myself thought would be appropriate for our store and business.

- Merchandising/displaying new product and marketing.

- Encouraged a friendly customer service environment by providing prompt and exceptional customer service. Built a loyal client base.

- Introducing new promotional ideas to the owner to boost traffic and sales within the store. Responsible for writing up accurate prescription work orders to send out to be made. Professional references upon request



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