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Management Customer Service

Location:
Houston, TX
Posted:
June 05, 2017

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Resume:

Lucile Delheimer

**** *** **** *********, ****

Houston, TX 77058

ac0o1i@r.postjobfree.com

281-***-**** (home) 281-***-**** (cell)

Summary

Strong technical editing, writing, planning, and organizational skills

Effective analytical thinking for identifying and streamlining complex work processes

Relational database and software maintenance, updates, planning, input, and testing

Customer service experience at all levels, e.g., government, private industry, front-line

Adaptable and solution oriented

Knowledge of all aspects of documentation of engineering projects, processes and procedures

Configuration Management II Certification

Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Access and Adobe, SAP, JD Edwards

Experience

Inventory Control

Calumet Specialty Products Partners, L.P.

March 2014 - Present

•Procedure development, technical writing and editing

•Development of training portfolio for personnel - shipping, operations, laboratory, and logistics

•Enterprise Resource Planning (ERP) software data management of mixed oil blends, inventory control, blend templates, order and fulfillment processes

•Site support for corporate accounting, technical services, as well as biodiesel sales

•Process improvements related to all aspects of plant management

•Software testing and change management

•Support of plant operations: blending and planning; laboratory; shipping; engineering; maintenance; administration; and operational support

•Responsible for all aspects of inventory including reconciliation and reporting

•Crude oil terminal support, including Lease Automatic Custody Transfer (LACT) unit proving

•Maintenance work request execution and training

•Renewable Identification Number (RIN) generation and sales of Biodiesel products; product transfer documentation; Internal Revenue Service tax certificates; coordination with Environmental Protection Agency; compliance audits for Renewable Fuel Standards

•Coordination with external consultants as required for compliance with federal, state and local regulations

•Update and audit of Safety Data Sheets in support of Occupational Safety and Health Administration's Hazard Communication Standard (HCS) standards

Integration Support Specialist

Wyle

June 2012 - June 2013

•Change tracking of medical requirements; support and development of planning for imagery of crew health activities; development of requirements documents related to crew health care; interface with flight surgeons, biomedical engineers and customers

•Well-developed organizational skills utilized in document integration and execution of requirements for medical activities following guidelines in medical documentation

•Maintenance and tracking of International Partner's medical requirements

•Development of baselines and revisions of Medical Requirements Integration Documents, as well as updates of associated websites and SharePoint resources

•Maintenance and revisions of logs, spreadsheets and historical data, changes and impacts

Document Management Technician

Bechtel

April 2012 - June 2012

•Document management of Bechtel's Sabine Pass Liquefaction project for Chenierre, of drawings, specifications, vendor and supplier information; support of project management staff

•Transmittal and processing of project documentation for functional support engineering staff

•Database maintenance and processing utilizing Electronic Document Management System and eRooms

Configuration Analyst Technical Editor

Raytheon

April 2007 - December 2011

•Technical writing of procedures, process manuals, and contract and program documentation

•Participated in proposal development for new contracts

•Documentation editing, proofreading, formatting, and uploading to intranet website

•Data Management activities, including technical library maintenance, archival and retrieval; support of contract and facility documentation

•Change request and test readiness review and other engineering processes

•Database maintenance and reporting; metric reporting for technical and management staff

•Process improvement development, including standardization of processes across facilities

Education

University of Oklahoma, 15 credit hours, 3.4 GPA

University of Phoenix (CMII certification courses)



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