Sales Customer Service

Murepha L. Small

**** ********* ****** *******, ******* 32825 Cell: 407-***-**** ac0o19@r.postjobfree.com

Seeking position as…

SALES DIRECTOR/ SALES MANAGER

Results-focused professional equipped with several years of experience spanning communications, Facility & Territory Management, marketing, sales, business development, and financing arenas. Possesses strong entrepreneurial, problem solving and communication skills. A proven track record of building internal and external relationships with all levels of personnel, driving and motivating teams, and facilitating win-win situations for all parties. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills. Works well under pressure and leads by example; efficiently and effectively prioritizes goals and projects as well as streamlines operations.

Business Development

P/L Responsibility

Account Executive

Client Relations

Team Leadership / Coaching / Mentoring

Sales & Services Quality Operations Manager

Facility & Territory Management

Proficient in MS Office Suite

Budgeting, data analysis, marketing analysis

Sales & Prospecting

PROFESSIONAL EXPERIENCE:

Aon Hewiit (March 2014-Present) Orlando, FL

Sales Manager

•Ensure that, as the Company grows, our capabilities meet or exceed industry and customer requirements for cost, quality and responsiveness.

• Assist or perform operational aspects related to the set-up and support of all multi-carrier broker/aggregator solutions including but not limited to carrier relations, plan mapping, agent permissions, plan set management,

•Manage relationships with current carrier contacts and reach out to potentially new carrier contacts as needed

•Facilitate carrier relationships and own the tracking of all carrier data for large aggregator clients as well as all carrier site meetings

•Play an active role in senior-level negotiations with vendors and outside service providers. Lead global initiatives with collaboration of new product development team. Serve as a key member of the Leadership Team that sets the Company’s strategic direction.

•Manage timely adjustments to human capital and inventory based on sales backlog and expected demand.

•Be an active sponsor of company-wide continuous improvement initiatives.

•Champion and lead key performance indicator (KPI) creation and monitoring. Drive for root cause analysis and appropriate action plans or counter measures to bring performance up to or better than expected performance per the KPI. Proven record of creating and supporting a collaborative team orient workplace.

•Drive the sales results through daily, weekly, monthly sales management results and accountability; consistently coaching to sales targets for the BA, team and organization

•Offer coaching, counseling, advice, support, motivation or information needed to meet sales objectives.

•Constantly improve the sales skills and tool usage of the team through participation and training delivery of new tools and skills as needed.

•Assist advisors in selecting health, life or annuity plans that would fit the customers’ needs

Filta Environmental Kitchen Solutions/ The Filta Group Inc. (Apr 2007-April 2014) Orlando, FL

Business Development Director / National Sales Director (USA & Canada)

Coordinates all aspects of franchising activities within the business unit by leveraging all available internal and external resources

Collaborate with cross-functional team to define business requirements and solutions for all tools and deliverables that support the sales organization.

Monitoring and evaluating franchisee interactions with customers for quality, compliance, and sales standards.

Manage and assists in the analyzing, planning, research, and development of organization's objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.

Expert in selling to various industries including hotel, resorts, restaurants, hospitals, theme parks, Universities, stadium ect. Expert in Bio Diesel, Cooking oil, and filtration presentations & sales.

Responsible for service proposal generation, presentation, and follow-up, negotiate and close business contracts with owners, and C - level executives

Maintains records of target area business development and project data to aid in coordination of all marketing and operation plans.

Develops and coordinates new business opportunities in the marketplace through continuous professional contact with existing and/or new clientele and determines and/or assists in determining client long-range need for services and/or capital expenditures.

Generates new business leads through cold calls, marketing analysis/targeting key accounts, and trade show operations. Territory Management Accustomed to frequent travel within the assigned territory/ road warrior.

Assumes responsibility for coordination of new business start-up including facility assessment and customer service, while simultaneously supporting ongoing marketing efforts that target external clients.

Proven ability to close deals, as well as build and manage a robust pipeline of partnerships likely to create significant traffic and revenue

Develop and implement Business plans and marketing plans that increased earnings by 35%.

Core deliverables such as increasing brand awareness, bringing in new customers, and coordinating public relations efforts

Cornerstone Marketing (Mar 2006-Apr 2007) Orlando, Fl

Sales Director

Serve as a key member of the Leadership Team that sets the Company’s strategic direction.

Ensure that, as the Company grows, our capabilities meet or exceed industry and customer requirements for cost, quality and responsiveness.

Play an active role in senior-level negotiations with vendors and outside service providers. Lead global initiatives with collaboration of new product development team.

Develop and manage budgeting and budget execution within functional area with a focus on costs savings, productivity improvements and quality assurance.

Direct all production control, production process development, procurement, and preventive maintenance.

Champion and lead key performance indicator (KPI) creation and monitoring. Drive for root cause analysis and appropriate action plans or counter measures to bring performance up to or better than expected performance per the KPI.

Proven record of creating and supporting a collaborative team orient workplace.

Develop and implement a comprehensive internal and external business development plan to increase order intake and sales.

Inside/ Outside sales. Build rapport with C-level executives from various industries while doing presentations on software such as SAP, Hp, Oracle and Microsoft

Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.

Sprint/ Nextel (Feb 2004-Mar 2006) Orlando, FL

Customer Service Manager

Responsible... for the management of opportunities, increasing penetration, customer satisfaction and sales growth

Target and create and implement account development strategies

Responsible for the development of small to medium business accounts

Strong business acumen and extensive experience managing and retaining existing clients.

Implemented training course for new recruits creating new procedures which improved training efficiency.

Proven track record of meeting and exceeding quota

Client relations/ Inside& Outside sales build rapport with owners, C - level executives

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue

Proactively identify Accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers.

First Capital Mortgage (June 2003- Mar 2007) Orlando, Fl

Assistant Branch Manager /Mortgage Loan Processor & Consultant

Provides thorough review of appraisal and ensures appraisal satisfies Appraisal Policy

Collects information pertaining to client’s qualifications for applicable services and programs.

Responsible for thoroughly reviewing loans and elevating such loans with decision recommendation

Analyzes data and prepares recommendations for Chief Underwriter.

Works within existing guidelines to ensure proper and timely submission of loan packages

Promote and market the firm's mortgage products to clients, team members and partners inside and outside the branch.

Implemented training course for new recruits creating new procedures which improved training efficiency.

Work with third-party banks and lenders to secure financing.

Responsible for assisting in attaining established company, region and branch goals through active participation in sales management and officer call programs.

EDUCATION

B.S. Marketing University Of Central Florida, Orlando FL

PROFESSIONAL LICENSES

Life Health & Annuities license Florida, New York, Georgia, Texas, Michigan 2-15

A-Hip 2014 & 2015

PROFESSIONAL DEVELOPMENT

Anthony Robins Unleash The Power within Sales Training

Building Essential Leadership Skills

Richardson Sales Training

TECHNICAL EXPERTISE

Proficient in MS Office Suite

SAP (Human Resource Platform)

Calyx

References Available Upon Request.

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