Customer Service Information Technology
Resume:
JAMES SCHULTHEIS
ac0o0a@r.postjobfree.com
Elk Grove, CA 95624
Summary
Experienced IT professional specializing in system administration, system installation and configuration, maintaining servers, system backup coordination, testing and troubleshooting, managing third party vendors and providing technical user support. Demonstrated expertise in researching and implementing innovative solutions to technical problems. Repeatedly recognized by end users for strong customer service.
Technical Skills
HP Enterprise Printer Repair and Network Configuration; Microsoft Office Suite 2003-2013; Windows 7; Windows 8; Windows Server 2008-2012; Nesses; Nmap; VMware; Cisco IP Phones; Microsoft Remote Control Console SMS; SAP; Numara Track It Help Desk Software; LAN Connectivity; Network Security, Firewall; SSL VPN; Pointsec Data Encryption; MAXIMO; Attachmate EXTRA!; Intelligent Provisioning
Experience
Auxilio Inc.
1/2015 – 11/2016
Technical Services Representative
Responded to help desk tickets for critical print services within a fast paced hospital environment
Recognized for continually exceeding metric of 20 minute customer response time
Routinely exceeded resolution time metric of 4 hours or less
Deterred Emergency Room equipment disruption by performing preventative maintenance on printers
Hewlett Packard
5/2013 – 9/2014
Contract Employee – System Admin Network Solutions
Set up and configured HP servers/Blades, switches and storage into racks for testing and white paper documentation
Responsible for all firmware updates in the HP lab using Intelligent Provisioning
Cabled racks and network equipment to specifications
Installed VMware and Windows server 2008-2012 operating systems
Imaged workstations in the lab
Hewlett Packard
4/2011 – 8/2012
Contract Employee – Test Engineer
Tested firmware for unreleased printers
Found weakness in equipment before going to production
Tested security vulnerability between network and printers
Maintained lab computers for operating system updates and installs on Blade servers
Documented each step of the testing process
Infiniti1 – Owner
7/2009 – 3/2011
Computer Consultant
Provided consulting on network and PC upgrades and repairs
Built custom systems after identifying customer needs
County of Sacramento, Municipal Services Agency
Public Works/Water Resources
12/1996 – 6/2009
Contract Employee – Information Technology Analyst II
Troubleshooting, maintained and provided ongoing support for over 900 desktop and networked PC’s
Repeatedly recognized for quick problem resolution and customer service satisfaction
Equipment setup and configuration
Installed and supported terminal emulation software
Built and maintained AutoCAD license server for Water Resources Agency
Managed and setup Notebooks running Maximo software; incorporating air cards for remote access
Built and installed the Videx Lock System on four remote servers
Assisted in managing the MS Office 2007 rollout for the entire agency
Provided support for ongoing projects
Trained end users on use of hardware and software
Responsible for tracking hardware and software orders
Certifications / Training
Microsoft Domain Admin
Motorola Network Communications
HP System Management
HP Laser Printer Systems
Education
Cosumnes River College Sacramento, CA
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