call center, EMR, HIPPA, typing, computer skills, office equipment
Resume:
BERNADETTE LEGGETT
****Ute Way Capitol Heights
ac0nx4@r.postjobfree.com
linkedin.com/in/bernie-leggett-a0443b92
OBJECTIVE
Obtain position to expand my administrative and clinical healthcare expertise to enhance my knowledge in current applications to provide effective and efficient relationships with competency in quality customer relations assurance.
PROFESSIONAL WORK EXPERIENCE
MEDICAL FACULTY ASSOCIATES March 2015- March 2017
Master Senior Scheduler, Department of Medicine, Fulltime
Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems
Effectively communicated critical laboratory and test result to physicians and/or nurses
Strong interpersonal skills while assisting management team with administrative tasks with a typing speed of 50WPM, and used the required computer keyboard, calculator or dexterity to operate standard office equipment
Managed an email account to ensure daily correspondences and referrals were prepared for team members and staff members
Displayed excellent written and oral communication skills in ability to prepare formal correspondences with insurance companies, social agencies, healthcare providers or ambulatory clinics while performing satisfactory listening skills with problem resolution
Answered and managed incoming calls in professional, systematic and organized manner within departmental guidelines while identifying and escalating priorities
Exceptional experience in planning work assignments, establishing short and long term goals, prioritizing projects, monitoring review deadlines and accomplishing work objectives
Utilized computerized scheduling system to schedule, reschedule, cancel, and verify appointments while researching, analyzing and scheduling in the first view, schedule view and detail view of Touchwork applications
Maintained paper and electronic office healthcare records and programs in accordance with all applicable guidelines, regulations and policies and ensure that the information is secured and that rendered services are clearly documented and that all required healthcare reports are comprehensive
Used management and organizational techniques, systems and procedures to collaborate with other intra and inter-agencies to ensure healthcare data is relevant, accurate and comprehensive and in accordance with state, local and federal policies and procedures
Maintains excellent verbal, written, communication and interpersonal skills in order to work collaboratively with team members and staff across various healthcare service lines.
Ensures quality and safe delivery of healthcare services through accurate documentation
Knowledgeable of medication names and used medical terminology
Established and maintained professional relationships with healthcare agencies and community stakeholders
GEORGE WASHINGTON UNIVERSITY HOSPITAL June 2008- February 2015
Unit Secretary/Business Associate, Psychiatry, Fulltime
Provided administrative support and clinical assistance for physicians, nurses, medical students, volunteers and the patients
Responsible for the operational front desk functionalities for the office management and the attending doctor while maintaining their appointment calendars
Assisted volunteers and medical students with the orientation to the Psychiatry unit
Utilized extensive independent and critical judgment to establish and workforce productivity and cost performance on all assignments for fiscal budget
Scanned information into the patients’ chart for paper /electronic medical records (HIM)
Transcribed the doctors’ order for medications and lab requests as well as procedures such as Cat Scans, Portable Chest X-Rays, EKG’s, etc.
Crossed trained at various medical units to schedule patients’ appointments during staffing shortages
Ordered and restocked supplies at departmental demand level
Organized and set up the events or conferences and disassembled equipment when completed
Maintained and created the office files and retrieved as needed
GEORGE WASHINGTON UNIVERSITY HOSPITAL August 2007- April 2016
Telephone Operator in Contact Call Center/Information Technology Analyst On -Call
Unlock or reset a users’ computer network, or application account password under departmental
guidelines in the contact call center
Practiced and supported the organizational culture of Standards and Services to all internal/external
callers and paged emergent requests for the doctors’ and House Administrators while using the Public Address system, tiger-text applications, or 2 way radio transmitter
Analytically triage network issues in order of priority to de-escalate possible interruptions using a proactive resolution
Answered the patient information call and assisted within the HIPPA/JACHO guidelines via the Xtend applications
EDUCATION
Eastern Senior High School, District of Columbia June 1979
-High School Diploma
CERTIFICATIONS & SKILLS
Skills:
-Front office equipment; Microsoft Office; HIM Scanners; EMR data entry; Skype for Business;
- Tiger text,; Skytel paging; Epic, Allscripts, Cerner, Touchpoint, Touchworks/IDX/Touch Chart,
-Tele-tracking, CCTV, CAD, 2 way Radio & Transmitters
Certifications:
-CPR/AED Cardiopulmonary Resuscitation/Automated External Defibrillators
--Crisis Prevention Intervention (CPI)
-ID-10-PCS (HIM)
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