Pamela A. Bass

**** *** ****** ***** *********, NC 27572 919-***-**** ac0nv3@r.postjobfree.com

Objective

To acquire a challenging and rewarding position where I can utilize my administrative skills, business etiquette and customer service expertise.

Education

DURHAM TECHNICAL COMMUNITY COLLEGE DURHAM, NC

Some coursework completed

NORTHERN HIGH SCHOOL DURHAM, NC

Business Diploma

Skills & Abilities

MICROSOFT OFFICE- WORD, EXCEL, POWERPOINT, PUBLISHER, ACCESS, EMAIL CUSTOMER SERVICE

EXECUTIVE BUISNESS CALENDAR COORDINATION

HIPAA (HEALTH INFORMATION PORTABILITY AND ACCOUNTABILITY ACT) ULTIPRO

SALESFORCE

CONCUR

NC NOTARY PUBLIC

Experience

HUMAN RESOURCES MANAGER STRUCTURE HOUSE & CAROLINA HOUSE 06/2016 – PRESENT

Handle and manage recruiting, onboarding, and the new hire process.

Prepare and distribute performance evaluations, job descriptions, and employee improvement plans

Assign all online and face to face new hire and annual trainings. Online training via Relias and Healthstream

Process Payroll

Coordination of employee benefits: facilitate annual enrollment meetings and demonstrate an understanding of company employee benefits and assist employees with questions. Maintenance of employee worker’s compensation records, including filing reports and preparation of OSHA 300 reports as applicable.

Enter all employee changes/updates: W-4 forms, new hire information, termination information, and all garnishments/deductions in the UltiPro HRIS system.

Manage the RiskQual/HSA system for staff and participant accident/incident reporting.

Serve as the Safety Coordinator and Risk Manager Page 2

PARTICIPANT SERVICES DIRECTOR/HR REPRESENTATIVE STRUCTURE HOUSE 07/2015 – 06/2016

Supervise Participant Service Representatives staff of 3

Convert inquiries into reservations

Direct and oversee all aspects of the reservation and check in process. Act within a case management role to ensure that participants have a positive experience in all aspects of their stay from arrival to departure.

Coordinate investigation process regarding employee complaints, discipline issues and improvement processes. Ensure complete and consistent documentation.

Coordination of employee benefits: facilitate annual enrollment meetings and demonstrates an understanding of company employee benefits and assist employees with questions. Maintenance of employee worker’s compensation records, including filing reports and preparation of OSHA 300 reports as applicable.

Enter all employee changes/updates: W-4 forms, new hire information, termination information, and all garnishments/deductions in UltiPro for corporate payroll processing.

Run HR payroll reports for final submission

Develop and modify job descriptions for positions at the facility.

Manage the RiskQual/HSA system for staff and participant accident/incident reporting. FLIGHT ATTENDANT TRANS STATE HOLDINGS, INC 02/2013-06/2015

Pre-flight aircraft to ensure it is equipped with emergency gear, first-aid kits, and snacks/food and beverages to accommodate passengers.

Responsible for the safety of all passengers during the boarding process and while in flight.

Perform beverage service

Provide first aid if necessary

Secure the cabin

Make announcements over the PA system

Straighten and clean the aircraft at the end of each flight ADMINISTRATIVE DIRECTOR & HR COORDINATOR WELLSPRING AT STRUCTURE HOUSE 06/1998-09/2012

Served as Human Resources Generalist

Composed and prepared routine business correspondence

Editor of the Staff monthly newsletter “The Campus Gazette”

Created and updated spreadsheets, graphs, and PowerPoint presentations

Prepared minutes of meetings and other reports

Maintained business calendars

Planned itineraries and managed travel and hotel arrangements

Arranged onsite business meetings and luncheons

Data entry

Assisted with special projects as assigned

Maintained business relationships with corporate executives EXECUTIVE ASSISTANT TECSTAR 10/1995-06/1998

Assisted the General Manager & Operations Director

Answered the telephone and screened callers. Documented and delivered messages

Prepared letters, memorandums, reports, minutes of the meetings, and presentations

Maintained business calendars, arranged travel itineraries, hotel accommodations, and rental cars

Arranged and set-up in house meetings and luncheons. Page 3

REFERENCES

Gerard J. Musante, Ph. D.

Founder

Structure House, Inc.

ac0nv3@r.postjobfree.com

919-***-**** cell

Bruce J. Stoen

Former Executive Director

Structure House, Inc.

ac0nv3@r.postjobfree.com

919-***-**** cell

Brian E. Hicks, Sr.

Human Resources Director

Cormetech

ac0nv3@r.postjobfree.com

919-***-**** cell

919-***-**** office

Dedra Barber

Former CFO

Structure House, LLC

ac0nv3@r.postjobfree.com

919-***-**** cell

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