Application Analyst

Qualifications Profile

Dynamic, results-oriented, and highly analytical professional, offering extensive years of experience in applications development with concentration in streamlining healthcare processes and procedures. Equipped with organizational, advanced communication, strong problem-solving, and research analysis skills, providing business intelligence-based consultation to clients and internal stakeholders. Resourceful problem solver with strong listening abilities to accurately determine cause of technical problems and develop appropriate cost-effective solutions to resolve challenging situations. Well-respected leader, recognized for exceptional work ethic, leadership by example, and ability to influence and motivate high-performance teams to achieve quality results in highly stressful situations.

Areas of Expertise

Strategic Planning and Implementation

Software Development and Support

Healthcare Operations and Systems

Leadership and Coordination

Staff Management and Development

Regulatory Compliance

Process Optimization

Technical Troubleshooting and Support

Change Management

Project Management

Relevant Experience

JohnS Hopkins Hospital Baltimore, MD

EPIC Application Coordinator III Anesthesia 2015–Present

Provided development and design for Anesthesia

Anesthesia ticket resolution in Remedy

Communication with vendor (EPIC) to develop visual flow sheets

Provide prompt on-call support to colleagues and the Anesthesia stake holders

Offered efficient web-based technical assistance with vendors for stake holders (post go-live)

Excellent communication with vendors and stake holders

Epic Anesthesia Support

JohnS Hopkins Bay View Medical Center Baltimore, MD

Programmer Analyst II 2012–2015

Function as the project manager as well as system and data analyst, conducting comprehensive business and workflow assessments for the organization

Perform regular clinical safety rounds within the hospital; accomplish software test plans

Uphold accurate system documentation of numerous data and reports and develop a visual flow sheet

Provide prompt on-call support to colleagues and various departments

Administer and maintain Meditech software, and facilitate corresponding trainings for its utilization

Epic Ambulatory Support

Dell, Inc. Silver Spring, MD

Business Systems Advisor Clinical Analyst Lead 2009–2012

Provided leadership and supervision to the Clinical Application Team offering effective clinical software support for numerous applications

Ensured the compliance of operation and product with the established quality standards and guidelines for the organization

Facilitated training and coaching sessions for the improvement of new employees

Utilized different software in performing duties as a clinical analysts, such as Centricity, Azyxxi, Web Azyxxi, Cerner Classic, Cerner Millennium Suites, Invision, IDX, McKesson, Picis, Lawson, Amalga, Pyxis, as well as facial recognition software

Consistently monitored daily and monthly reports through the use of HiPath

MedStar Health White Marsh, MD

Senior Help Desk Analyst Telecommunication Analyst 2007–2009

Offered efficient web-based technical assistance to different hospital applications

Leveraged industry expertise in rendering Muse Tier 2, ClairVia Tier 2, and clinical applications support

Administered staff development to enhance work performance and productivity

Handled overall telecommunications and security support to all MedStar locations

Guaranteed the organization’s adherence to regulatory and quality policies and procedures

Resolved numerous concerns and inquiries with regard to emergency and disaster phones, cellphones, BlackBerry, and pager activation

Help Desk Analyst – Tek Systems 2007

Assisted and maintained different hospital applications through web-based technical support

Took charge of addressing various desk calls; utilized call logging and the Altiris ticketing system in documenting both inbound and outbound calls

Offered exceptional support in repairing and maintaining different software and hardware devices which included Outlook Client, Outlook Web Access, and IDX and HPLJ printers

Upheld effective administration of account by employing skills in password support as well as active directory password management

Other Experience

PDP Group Incorporated Baltimore, MD

Information Systems Support Services 2005–2007

Customer Service Lead Acting Supervisor 2003–2005

Hampden Family Dentistry Baltimore, MD

Front Office Receptionist 2001–2003

B&W Optical Baltimore, MD

Customer Service Representative 2000–2001

MCIworld.com Baltimore, MD

Sales Associate 1999–2000

Education

Master of Information System Management, with Concentration in Project Management 2013

Bellevue University, Bellevue, NE

Bachelor of Applied Science in Management Information System 2011

Bellevue University, Bellevue, NE Dean’s List

Associate of Applied Science in Computer Information Systems 2010

Baltimore City Community College, Baltimore, MD

Professional Development

Project Management Certificate Effective Business Writing HI Tech Grant Certificate

Emergency Management Institute Certificate Certified Support Professional

Cerner Millennium Fundamental Certified A+ Computer Certification Net+ Certificate of Training

Emergency Management Institute Certificate (FEMA) Effective Communication Emergency Planning Fundamentals of Emergency Management

Technical Acumen

Operating Systems

MS Dos Windows 3x, 95, 98, 2000, XP, Vista, 7

Citrix and Windows Server UNIX

Clinical Software

Epic Mckesson Azyxxi Amalga Centricity Meditech Mobilab Forward Advantage Centricity QS Pharmacy Lawson IDX GE Business Laptop Encryption Software Picis Invision Lawson Self-Serve Medilinks Medical Master Mind Cerner Millennium Fundamental EPIC

Hardware

Cow/Wow (carts on wheels) Mc70 Device Desktop PCs HPLJ Printers

Other Software

AS 400 Ticket Management System Altiris Ticketing system

MS Office Access Visio CM Avia HiPath Active Directory Roam Secure Spatch Paging System

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