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Manager Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
June 03, 2017

Contact this candidate

Resume:

Mahmoud Sayed Ramzy

Email Address: ac0nuq@r.postjobfree.com / ac0nuq@r.postjobfree.com

Mobile Phone Number : 002 . 011********

Career Objective

- Seeking a challenging position with a reputable company, where outstanding performance provides a substantial income and high achievement would afford me the opportunity to continue advancing personally and professionally

- Looking to join a progressive organization that has the need for my skills & experience that can help in developing my career.

- Building excellent reputation in terms of personal and business relationships.

Personal Information

Birth Date:

9 March 1985

Gender:

Male

Nationality:

Egyptian

Residence Location:

Cairo, Egypt

Professional Experience:

February 2016 Till now: Kamal Hagag Group. Egypt Trade Company (Egypt)

Senior Internal Auditor

Checking the daily bills and expense

Control monitoring the daily bills of all companies suppliers

Totally responsible of the daily Checks and control and monitoring it

Totally responsible of all Bank statements for 9 companies

-Evaluate and finalize responses to audit recommendations as directed by the audit manager

-Monthly follow-up of Recommendations as directed by Audit Manager

-Work within well defined audit procedures

-Update audit programs under the guidance of audit manager

-Formulate recommendations, with authority to follow up on their implementation

-evaluate interest risks in products and services

-write accurate, good quality report

- Preparing financial statements.

- Tracking and following up on open issues.

May 2014 : January 2016 J . P Morgan Chase & Co. Bank

International Relationship Manager

Remained updated on all available financial products and financing packages.

Assisted customers by offering sound financial advice.

Made recommendations for customers considering various banking products.

Managed in-person, over-the-phone and email inquiries in a timely manner.

Determined cash drawer limits.

Contacted existing customers via email with information on new banking products.

Helped customers make informed investment decisions.

Managed bank staff and prepared staffing schedules.

Analyzed new financial products and made purchasing recommendations.

Determined client needs and offered customized solutions.

Ensured that all bank transactions remained confidential.

Reviewed security procedures with office staff.

Verified information on loan applications.

Ensured that clients received the best available rates.

November 2009 :till –

may 2014

J . P Morgan Chase & Co. Bank / Al Rajhi Bank

Senior Internal Auditor

Supervise development of credit applications and monitor portfolio of individual unit.

Coordinate with finance global network and other departments and ensure effective performance.

Supervise allotted account portfolios and ensure excellent customer service and assist in minimizing of financial risk.

Prepare management reports for various industry studies and identify appropriate market opportunities.

Analyze all business objectives and ensure achievement of all product mix for all relationships with customers.

Analyze clients requirements and manage all client communication and counseling for customers and prepare required documentation.

Participate in sales planning initiatives and design appropriate relationship plans to generate new business throughout-marketing calls, promotions and presentations.

Administer all work and ensure compliance to all guidelines, sales process and standards to ensure effective inspections.

Provide excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain effective relationships with clients.

Assist bankers to arrange credit facility, participate in client meeting and prepare marketing materials for new clients and prospective clients.

Supervise and administer work of ARM’s management in loan underwriting, loan packages, portfolio monitoring, and business development.

Assist relationship manager and portfolio manager in portfolio management, credit renewal packages.

Analyze financial statements of new customer and evaluate all loan documents.

Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services.

Participate in various business development calls with senior officials and develop efficient credit proposals and structure for same.

Coordinate with senior officers in business plan development, prepare credit packages and perform credit analysis and provide update for call lists

June 2009 -

November 2009

Wells Fargo Bank

*Auditor

-Evaluate and finalize responses to audit recommendations as directed by the Team Leader

-Monthly follow-up of Recommendations as directed by Audit Manager

-Work within well defined audit procedures

-Update audit programs under the guidance of Team Leader

-Formulate recommendations, with authority to follow up on their implementation

-evaluate interest risks in the Banking products and services

-write accurate, good quality report

- Preparing financial statements.

- Tracking and following up on open issues.

ACADEMIC QUALIFICATIONS

May 2009:

SUEZ CANAL University, Suez, Egypt

Bachelor's degree of commerce Accounting & Auditing & stock market

Skills

Skills

Skill Level

Years of Experience

Last Used

-Microsoft Office (Word, Excel, PowerPoint, Front page, Outlook...etc).

Expert

More than 6 years

1 month or less

-Very Good Speed Typing Skills.

Expert

More than 6 years

1 month or less

-I have a huge knowledge at Internet Network.

Expert

More than 6 years

1 month or less

-Good Communicator, Market skills and Quick learner and Friendly.

Expert

More than 6 years

1 month or less

-Easy to work in a team and I like challenges at work. And ability to lead work team

Expert

More than 6 years

1 month or less

-Use accounting& auditing programs like (sap and sage and Rica - reporting inventory continued on the way the U.S.A)

-Using banking programs like ( sep 2000 & tag & Rio & RBS & Oracle )

KEY SKILLS AND COMPETENCIES

Hands-on experience with cash and financial transactions

• Adept at assessing the financial needs of various clients

• Extensive knowledge of common financial products and packages

• Solid understanding of private banking practices

• Ability to determine client needs and seek pleasant resolutions

• Ability to effectively oversee staff and prepare effective staffing schedules

• Excellent communications skills

- An excellent understanding of auditing techniques.

- Experience within an Internal or External audit environment.

- Able to motivate and lead others in a project team environment.

- Experience of the Asset Management, Banking and Insurance industries.

- A proactive approach and the ability to work autonomously and as part of a team.

- Analytical and methodical when approaching problems.

- A comprehensive knowledge of professional auditing and accounting standards and guidelines

Expert

More than 6 years

1 month or less

Languages

Language

Skill Level

Arabic

Fluent

English

Fluent

French

Acceptable

Russian Acceptable



Contact this candidate