Sam Tarzi

SALESFORCE.COM SYSTEM ADMINISTRATOR

Certified Salesforce Administrator, Certified Wincor-Nixdorf Engineer, MSc. MIS, BSc. CE

10+ years of experience delivering technology solutions. Recent 2+ years hands-on experience as a Salesforce CRM certified administrator working with profit and non-profit organizations. Proven drive and determination to consistently achieve success in all of the organizations that I have worked with in the past.

CORE COMPETENCIES

• Certified Salesforce.com administrator

• Salesforce.com configuration and customization

• Business Process analysis • Technology & business needs assessments

• Technology instructor & mentor

• Presentation skills

PROFESSIONAL EXPERIENCE

San Diego World Affairs Council 11/2016 - Present

Salesforce Administrator / Volunteer

The San Diego World Affairs Council (SDWAC) is a non-profit, nonpartisan organization dedicated to educating and engaging San Diegans in global issues, international relations, and cultural understanding.

• Complete need analysis and design Salesforce.com CRM solution for the nonprofit organization to expand marketing, campaign management, membership recruiting and donations capabilities.

• Implement and deploy Salesforce.com solution, integrate with other technologies.

Rubicon Co., Ltd. 1/2015 – 11/2016

Salesforce Administrator

Rubicon is a French high end jewelry design and manufacturing company in the heart of Bangkok renown among international fine gold jewelry brands.

• Manage the company Salesforce CRM system.

• Responsibilities include:

o Users’ set-ups and deactivations, ongoing support requests.

o Collaborate with functional groups to develop workflows, reports, dashboards, assignment rules, formula fields, custom fields, page layouts and validation rules.

o Develop and maintain end user training documentation and deliver training.

English Planet 5/2014 – 11/2016

Computer, Math, Science and English Teacher

English Planet prides itself on its unique curriculum and proven student performance, a consequence of exclusively designed courses and standardized level completion testing.

• Educate, supervise, and motivate students in grades 7-12.

• Responsibilities include:

o Design and develop appropriate computer instructional material that I used to teach the students.

o Develop and implement course syllabus, lesson plans, classroom activities, progress reports and assessments.

o Coordinate and collaborate with lead teacher, principal and parents.

Milano Co. 2/2013 – 5/2014

Operations and production Manager

Milano is a custom made leather goods company that have satisfied thousands of repeat customers from around the world. In addition to providing private label custom goods to companies around the world, Milano Leather Goods also sells wholesale.

• Manage the overall business activities of the manufacturing operations.

• Responsibilities include:

o Ensure factory goals and customer expectations are met or exceeded.

o Estimate, negotiate and agree budgets and timescales with clients and managers.

o Assess project and resource requirements, select, order and purchase materials, monitor the production processes and adjust schedules as needed, monitor product standards and implement quality-control programs.

o Organize the repair and routine maintenance of production equipment.

Precision for Engineering and Contracting 9/2009 – 1/2013

Information System Manager

Precision for Engineering and Contracting (PEC) Provides quality services and solutions for businesses in the field of Banking, Financial and Retail. Some products are: Brokerage & Stock Market Solutions, EFT Switch & Card Management solutions and Enterprise Queuing & Visitor management Systems.

• Evaluate banking clients ATM needs and system functionality.

• Responsibilities include:

o Supervise the Installation, operation and maintenance of Wincor-Nixdorf Automated Teller Machine systems.

o Schedule and complete upgrades and security backups of hardware and software systems.

o Provide training to employees and customers on Wincor-Nixdorf ATMs.

o Keep up to date with the latest technologies.

AMWAL 5/2005 – 8/2009

Senior Computer Systems Engineer

AMWAL is an IT Solution and Services Provider focusing on Banking, Payment & Financial business sector. AMWAL partners with leading banks on Digital Banking and next generation branch banking concepts.

• Collaborate in planning and implementing banking ATM system architecture and management tools.

• Responsibilities include:

o Install, monitor performance, identify problems and opportunities, suggest and discuss improvements to Wincor-Nixdorf ATM systems and services.

o Prioritize and troubleshoot complex problems and provide complete solutions.

o Develop the overall IT technical support schedule for different customers and assign teams for clients.

o Monitor various metrics relevant to the technical support team to meet SLA/OLA deadlines.

Syrian Data Systems 1/2003 – 4/2005

Technical Support Engineer

Syrian Data Systems (SDS) is a supplier of computers, peripherals, software and networking solutions.

• Setup new PCs and servers, to include installation and configuration of the OS, internal components, peripherals, software and network connectivity.

• Diagnose and resolve hardware, software, and network connectivity problems as a second tier of support to the help desk.

• Analyzes the problem as described by the customer and determines the best course of action.

• Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in on-line training programs.

EDUCATION & CREDENTIALS

Master of Science in Banking and Financial Sciences, Management information Systems – AABFS / Damascus

Bachelor of Science in Electrical and Electronic Engineering, Computer Engineering – University of Aleppo

Certifications & Training

CRM Training & Certifications – Salesforce.com CRM certified (Salesforce Administrator)

Banking Technologies & Certifications - Wincor Nixdorf Certified Engineer (ProView, ProCash/NDC – ProCash/DDC, ATM Hardware & Software)

Technology Leadership

SaaS: Administering Salesforce.com

Banking systems: Implementing, configuring, operating and maintaining Wincor-Nixdorf ATMs

Operating Systems: Windows Server 2003/2008, Windows XP/7/8/10

PC software and office tools: MS Office package, Microsoft Project, antivirus systems,

data backup systems, MS Exchange …

Networking and network equipment: Cisco devices, Ethernet, Hubs, Switches, Modems,

Testing tools …

Database Management Systems: Oracle, SQL Server

Programming Languages: C++, HTML, XML, SQL

Skills

Management Skills and Practices - Project Management, Customer Relationship Management.

Social skills and competences - work cooperatively and strategically in a multicultural team environment with all levels of professional, technical and administrative staff.

Strong written and oral communication skills.

Other skills and competences - Strong analytical, technical, reasoning and innovative problem solving skills.

Pay attention to detail and meet deadlines.

Perform well under pressure in a fast paced, deadline-driven environment.

Strong organizational skills with the ability to manage time/issues effectively.

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