Administrative Assistant Customer Service

Cheryl Liccioli

**** ******** ****** **, **** Bay, FL 32907

ac0np4@r.postjobfree.com ~ Cell: 215-***-****

EDUCATION - Associate Business Science Degree, Executive Secretarial

Champlain College, Burlington, VT - Montpelier High School, Montpelier, VT - Magna Cum Laude

Qualifications Profile

Skilled and personable Administrative Professional with a successful track record of providing exceptional support to departmental and executive management across various disciplines (Medical, Legal, Contracts, Corporate). Strong work ethic – takes the initiative to learn and accept increasing responsibility. Quick to adapt to new and changing environments.

Key Strengths

Organized and accurate, outgoing yet independent

Quick to adapt to new and changing environments

Advanced Skills

Type 75 wpm, transcription, advanced levels of MS Outlook, Word, Excel, and PowerPoint

Work History

Administrative Assistant and Receptionist. The Villas, Ambler, PA 8/13 to 6/16.

Transcribe evaluations and other documents in support of psychiatrist, schedule doctor’s appointments with residents and outpatients, answer 100 key switchboard and greet visitors, open new files, close files, support nurse practitioner, residential director, executive associate director and others as necessary with databases, donation letter requests and thank you letters plus faxes, copies or other requests as necessary.

Temp Assignments. 2009-2013.

Admin Assistant. People Share Willow Grove PA at Toll Brothers in Horsham PA

Admin Assistant. CCSI, Inc. Stratham NH at PECO in Philadelphia PA

Enumerator. US Census Bureau. Norristown PA

Admin Assistant. Manpower Willow Grove PA at Hale Products in Conshohocken PA

Collections Agent. Loring Careers Willow Grove PA at Chrysler Financial in Chalfont PA

Secretary and Administrative Assistant. Harris Corporation, Government Communications Systems Division (GCSD). Melbourne, FL. 9/92 to 8/08.

Promoted to Admin Asst. Supported Vice President FAA Telecommunications Infrastructure (FTI) Program, Directors, Program Managers and Business Development Managers, Director of Contracts and Senior Managers of Contracts and Subcontracts. Coordinated all office needs for various pursuits including supporting 20-40 Program Managers, Business Development, Engineers and Finance managers and administrators during pursuit of a $1.7B program win. Supported over 100 team members after program win. Answered phones for 10 program managers and engineers. Booked US and international travel weekly for 10-20 managers and engineers for 2-3 years. Prepared expense reports for each upon their return. Catering for meetings and special events with customers or departments. Organized Win Party for 350 employees, subcontractors and customers to include dinner, decorations, music and gifts/awards. Security paperwork for monthly and weekly customer visits. Office supplies and special team recognition orders. Facilities forms for employee moves including ordering phones, computers and office equipment needs. Employee yearly reviews prepared for supervisors. Scheduled 6 conference rooms plus access to 6-10 managers’ calendars when scheduling meetings. Coordinate graphic projects needed for department. Weekly timekeeping reports. Monthly reports, preparation of Program Review charts including Excel and PowerPoint. Closing of Contract files, logging of Teaming Agreements and customer correspondence daily.

Accomplishments

Bonus award for participation in win of FTI pursuit providing airline communications for the FAA and US airports. Several department or program recognition awards for teamwork. PeopleSoft expense report trainer

Customer Service

Cultivated strong relationships with management, customers and co-workers

Calmly and rapidly resolved customer issues, ensuring a positive experience

Advanced Technical Skills

MS Office (Outlook, Word, Excel, PowerPoint), PeopleSoft

Videoconferencing and NetMeeting

Basic Project, Access, Visio, MacDraw Pro

Scanning of contracts and other files or documents

Administrative Skills

Calendar/schedule management for several managers

Domestic and international meetings setup and travel arrangements made

Tracking of expense reports for multiple managers and team members

Entrusted with confidential personnel records and other documents

Spreadsheet and chart preparation for reviews and monthly reports

Prepared correspondence and assisted VP with processing of email

Extensive filing systems for program and/or contract files

Health Information Specialist. Holmes Regional Medical Center. Melbourne FL. 7/96 – 8/00.

Medical Records per diem position in transcription verifying confidential patient files and reports. At front desk provided positive contact when answering calls and requests for patient files from ER or departments and doctor offices. Rework patient files to sign in/out computer for doctor signatures and charting using computer practices particular to medical records. Gathered information to type birth certificates and present for signature. Print and file patient records.

Legal Secretary. Latham, Eastman, Schweyer & Tetzlaff. Burlington, VT. 2/85 – 5/91.

Supported partner in divorce, criminal, real estate, personal injury and corporate proceedings. Performed client billing/bookkeeping and posting of ledgers. Processed many deeds, wills, and legal documents for several attorneys. Calmly and rapidly resolved client issues, ensuring a positive client experience when managing calls and calendar for partner. Confidential handling of correspondence and daily dictation of legal documents.

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