Customer Service Medical Billing
Resume:
Theresa Bartman
Appleton, WI *4915
*******.********@*****.***
Objective
To obtain challenging employment with an established company offering the opportunity to utilize my skills and experience in the medical billing and coding career, along with my education, and training and to further my education to increase my value to my employer to the fullest Profile
Enthusiastic, Committed, motivated, hard working with exceptional customer relations and decision making skills, multi task with a strong work ethic, professional demeanor and great initiative, Computer literate. Diplomatic and tactful with professionals and non professionals. Experienced in handling sensitive, confidential records. Flexible and versatile – able to maintain a level head and sense of humor under pressure. Demonstrated ability to thrive in a deadline driven environment. Proven team player.
Skill Summary
HIPAA Certified CPR Certified Customer Service
ICD 9 Medical Terminology General Office Skills
CPT4 MEDITECH
HCPCS EPIC Word
Medical Office Procedures Cash Handling Excel
7000 ksph Typing 40 45WPM Outlook
Education
Would like to continue education for coding .
High School GED 2005
July 2011 Graduate Medical Billing/Insurance Coding Employment History
Ministry Health Care, June 2016 April 2017
Patient Access Representative, was in charge of doing Main Registration Saint Elizabeth Hospital, the checking in of patients being admitted to the hospital. Patients checked in with us for the labs and Radiology appointments.
Check in Mothers for Labor Induction,
Called the patients for next day appointments,
Rady’s Children’s Hospital for Heath Care Connect Temporary Service Jan 2016 till Feb 2016 Contract, San Diego CA 92123
Arch Health Partners Oct –Nov Contract
Adecco Temp Service, San Diego CA 92123
Scheduling and check in for the flu clinic Urgent Care, answering phones for existing or new appointments.
Rady’s Children’s Hospital for Heath Care Connect Temporary Service Jan 2016 till Feb 2016 Contract, San Diego CA 92123
Arch Health Partners Oct –Nov Contract
Adecco Temp Service, San Diego CA 92123
Scheduling and check in for the flu clinic Urgent Care, answering phones for existing or new appointments.
Kaiser Permanente, San Diego CA 92108, 8/17/2015 9/10/2015 Abacus Service Corporation Staffing Agency on Assignment Was responsible for making appointments and helping the aids with their schedules for cancellations, Helped the scheduler make the daily schedule for the aids, Answered the phones and took messages Children’s primary Care Rady’s Children’s, 01/28/2011 03/07/2015 Float between 19 locations all over San Diego, CA
Patient Service Representative –responsible for patient registration, verification of insurance, Schedule and cancel new and existing appointments. I was Responsible for answering phones’ Taking telephone encounters and route them to the doctors. Abeo Anesthesia Management, San Diego CA, 06/2011 07/2011 Internship Billing Assistant was responsible for pulling claims, and records, indexing, and correcting Medicare and medical CM1500 forms. Getting them prepared to be sent out for verifications. West Business Services, Appleton Wi 54915
Customer Service Rep – Call Center, American Express 03/2008 6/2010 Responsibilities included but not limited to: Making outgoing calls to new small business owners. Learned to develop customer relationships while setting up new accounts through contact and with follow up calls. With my increased customer loyalty. Successfully resolved number of customer issues per week. Successfully established effective systems for record retention by creating databases for daily correspondence tracking. Prepared folder and maintained records of new accounts that I signed. Choices Restaurant, Neenah, WI 54956
Waitress: May 2004 June 2010
Responsibilities included: Taking orders for food and drink, seating and greeting new tables, and cash register experience. Built customer service skills and built relations with the customers. Maintained the cleanliness of the restaurant and am capable of working in a fast paced business under pressure. Pitney Bowes, Neenah, WI 54952
Inbound and Outbound Sales 11/2003– 2/2008
Responsibilities included but not limited to: taking inbound calls from customers to fix the postage meters. When a position was available I applied internally. I was than making outbound calls and taking inbound calls from potential customers to get postage meters thru promotions. Set up multiple accounts with the Home Depot Store locations. Developed new customer relations through telephone follow ups. Increased customer loyalty through customer resolutions. References available upon request
Contact this candidate