DIONNA LASHLEY

*** ******* ***

Hamilton, NJ, 08610, United States

609-***-****

ac0nnx@r.postjobfree.com

I am motivated and very personable with three years of college which is where I studied business administration. I have the talent of quickly mastering technology – recently completed certifications in Microsoft Office. I am poised and competent with demonstrated ability to easily transcend cultural differences through my many years of experience with customer service.

PROFESSIONAL EXPERIENCE

PNC Bank Mercer County NJ United States

Branch Service and Sales Representative April 2015 – present

• Delivers a unique customer experience aimed to improve a customer's financial wellbeing.

• Create loyalty while increasing share of wallet and form a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities.

• Collaborates with ecosystem partners to grow customer's share of wallet.

• Positions solutions to drive new revenue and customer loyalty.

• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.

• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss.

• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Rugs USA Cranbury NJ United States

Customer Service Representative September 2014- April 2015

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Time After Time Lawrenceville NJ United States

Assistant Manager April 2013 – January 2016

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Assign employees to specific duties.

• Watch repairs

• Formulate pricing policies for merchandise, according to profitability requirements.

• Estimate consumer demand and determine the types and amounts of goods to be sold.

• Perform work activities such as cleaning and organizing shelves and displays and selling merchandise.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Review inventory and sales records to prepare reports for management and budget departments.

• Enforce safety, health, and security rules.

• Instruct staff on how to handle difficult and complicated sales.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Inventory stock and reorder when inventory drops to a specified level.

Pandora Lawrenceville NJ United States

Sales Associate August 2012 - May 2013

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Place special orders or call other stores to find desired items.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Old Navy Hamilton NJ United States

Sales Associate May 2008 - August 2012

• Greet customers entering establishments. Assist customers by providing information and resolving their complaints.

• Answer customers' questions, and provide information on procedures or policies.

• Process merchandise returns and exchanges.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

• Use computers to organize and locate inventory, and operate spreadsheet and word processing software.

• Closing out registers throughout the course of a day, and night

• Take photographs of displays or signage.

• Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

EDUCATION

Hamilton High School West Hamilton NJ United States

High School Diploma, Jun 2011

Georgian Court University Lakewood NJ United States

Completed coursework towards Business Administration, Aug 2011- Dec 2014

ADDITIONAL SKILLS

• Microsoft Office Certified

• General Office Skills

• Cash Handling

• Scheduling

• Customer Service

• Child Care

• Thrive in Deadline-Driven Environments

• Excellent Team-Building Skills

Contact this candidate