Customer Service/Receptionist/HR Generalsit

** **** ****** ***** ****** PHONE 315-***-****

CORTLAND, NY 13045 **********@*****.***

PROFESSIONAL SUMMARY

Administrative Assistant who is highly detail-oriented and efficient with an extensive history working effectively in a fast-paced environment. Motivated and dedicated professional with a strong ability to multitask while using my exceptional communication skills.

PROFESSIONAL EXPERIENCE

H&R Block, Cortland, NY Jan. 2017 - April 2017

Customer Service Professional/Receptionist

Greeting clients in a personalized, friendly, and inviting manner

Matching clients with the best-suited tax professional for their needs

Scheduling clients how they would like to be scheduled

Maintaining office cleanliness and organization of resources with team members

Sourced and ordered office equipment and supplies.

EDUCATION

Elmira Business Institute, Vestal, NY March 2016

Associate's Degree in Occupational Studies, Business Administration - Human Resources

Relevant Coursework: HR Management, College Writing II, Oral Communication, Business Ethics,

Compensation and Benefits, Staffing and Recruiting, Employment Law, Computer Applications

GPA: 3.9

WORK HISTORY

Family Dollar, Cortland, NY Apr. 2013 - Feb. 2016

Sales Associate/Cashier

Welcomed customers into store, helped them locate items.

Operated cash register for cash, check, credit card transactions with 100% accuracy.

Stocked, replenished merchandise according to store merchandising layouts.

Cleaned, organized store, including checkout desk, displays.

Bank of America, Cortland, NY Sept. 2012 - Nov. 2012

Teller

Maintained balancing record with 100% rate of accuracy.

Executed customer transactions, including deposits, withdrawals, money orders, checks.

LOWE'S, Cortland, NY Sept. 2011 - Dec. 2011

Cashier

Received and processed customer payments with 100% rate of accuracy.

Assisted customers in selecting items based on needs.

Ensured superior customer experience, addressed customer concerns, resolved problems.

Thrifty Shopper, Cortland, NY Sept. 2006 - June 2011

Sales Associate/Key Holder

Completed all point of sale opening, closing procedures, counting contents of each register

Prepared merchandise for sales floor

Resolved customer complaints in a professional manner while prioritizing customer satisfaction

Alerted customers to upcoming sales events, promotions

Accepted, processed returns

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