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Microsoft Office Customer Service

Location:
Austin, TX
Posted:
June 03, 2017

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Resume:

Tricia N. Brown

**** *** ****** ****

Austin, Texas 78724

512-***-****

Email address: ac0nap@r.postjobfree.com

Summary of Skills

Ability to communicate effectively with oral and written instructions in English, Basic Microsoft office skills, answering phone, scheduling appointments and administrative duties performed. Over seven (7) years’ experience with public and private Security Firms, securing and protecting businesses and communities. Capable of working independently and remaining calm in case of emergency. Demonstrates and promotes positive, constructive working relationships with coworkers.

High School Graduate

Pflugerville High School – 1998

Virginia College – 2016 - 2017

Employment

Helper Bee’s

2016 – still on

Provide a helping hand in their home. Also assist with transportation, shopping, light house cleaning, activities, meals and medication reminder. Provide companionship by listening, talking, and laughing with them in hope to lift their spirit.

The Chuckwagon Café

2013 - 2015

Good customer service skills operate cash register, ability to add and subtract and effectively handle a large amount of money, take orders for take-out, and restock materials. Also maintains a clean environment to prevent any accidents as well as appearance. Displays professional attitude and work attire. Dependable and reliable.

Rehabilitation Therapy Tech ll

Austin State Supportive Living Center

2008-2012

Supervises and train clients on going job contracts. Responsible for developing a objective work program for the individual goal thru assessments. Attends Annual PSP on clients progress or regression during the year and to write interim if there is a need. Completes varies documents as required under department...such as (payrolls, data sheet/progress notes, summaries, SAP's and BSP. And promotes positive, constructive working relationship with other staff. Pick up clients for work then drop them home after work. Basic Microsoft office skills and dependable and reliable.

Supportive Employment/Job Coach

Austin State Supportive Living Center

2012-2012

To provide exploration to clients that we evaluate and assess for community based jobs. Once the client is hired at a community job it is my responsibility to train the individual on how to perform their job duties. Helping and supporting the individual to overcome barriers at their job site by writing functional skills objectives and recommendations that will help them to be successful in their community job.

Security Officer

US Security Association

Austin, Texas

2006 - 2008

Assist clients in providing a more inviting environment by reducing the occurrence of theft. Assist clients in identifying instances of shoplifting and providing an appropriate response by safely apprehending offenders with minimal disruption to the store. Assist clients in discovering other hazards and business risks.

Direct Care Assistant

Austin State Supportive Living Center

2004 - 2005

Assisted the clients with daily assigned tasks; Responsible for writing reports; Responsible for determining method for increasing independence; Taught and trained client with living, work program, leisure and recreation; Controlled clients who became aggressive or combative.

Security Guard

Wackenhut Security

Austin, Texas

1998 – 2004

Secured and protected units; Assigned drivers to destinations; Maintained responsibility for opening and closing units; Responsible for daily logging of in and out merchandise; Trained new officers.

REFERENCES AVAILABLE UPON REQUEST



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