Robert Foster

** ********* ***** **: 585-***-****

Rochester, NY 14624 ac0n9u@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable and diligent with thorough understanding of accounting processing procedures. Exceptional attention to detail, excellent verbal and written communication skills.

Education

Associate of Applied Science: Accounting

Monroe Community College Rochester, NY

Graduation Date June 3, 2017

Dean’s list fall semester of 2014, 2015, Spring semester 2016

GPA in major 3.59

GPA overall 3.4

Accounting classes completed;

Accounting Principles I & II

Payroll Accounting

Tax Procedures

Cost Accounting

Business Applications (Excel & Word)

Intermediate Accounting I

Accounting Systems & Applications

QuickBooks

Human Resource Management

Skills

General Business Knowledge

Strong leadership abilities

Social Media

Microsoft Word & Excel

Complex problem solving

Customer and Personal Service

Time management

Communication skills

Experience

Wholesale Parts Representative Jul 2013-Present

Conway Volvo Truck and Bus Rochester, NY

Perform sales floor work, greeting and assisting customers, stock shelves, and take inventory

Write purchase orders for outside sales

Match vendor invoices

Service Director Mar 2000 – Feb 2013

Spurr Dealerships Brockport, NY

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

Discussed job performance problems with employees to identify causes and issues, and to work on resolving problems.

Recruited, interviewed, and selected employees.

Analyzed financial activities of establishments or departments and provided into budget planning and preparation processes.

Designed, implemented and evaluated staff training and development programs, customer service initiatives and performance measurement criteria.

Successfully created a system and action plan to grow profits and CSI

Assistant Service Manager May 1994 – Mar 2000

Piehler Pontiac Rochester, NY

Inspected & tested automobiles and trucks to evaluate nature of mechanical problems and determine repairs needed.

Oversaw and managed Service Department employees, implemented a system to help department meet goals and objectives each quarter.

Took steps toward increasing profit and productivity

Consistently met CSI goals set by General Motors

Service Advisor / Dispatcher Jun 1990 – May 1994

Durfee Chevrolet & Oldsmobile Spencerport, NY

Test drove automobiles and evaluated mechanical issues

Interviewed customers to gain better insight into the handling of the automobile

Prepared customer paperwork detailing work done and repair costs

Worked with customers to resolve car maintenance issues and concerns

Scheduled department repair work with specifics regarding urgency, capacity and employee availability

Dispatched repair work to employees appropriately based on service calls and volume

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