Customer Service Representative

ANDRE GREY

*** ** ** *** # ***, Plantation, FL **317 H: 954-***-**** ********.****@*****.***

PROFESSIONAL SUMMARY

Customer-oriented customer service rep successful at troubleshooting and handling customer support issues in a

timely manner.

SKILLS

Team Player Skilled in call center operations

Reliable Exceptional workflow management

Prioritizing & Deadlines Adheres to customer service procedures

Detail Oriented Committed to maintaining data integrity

Trustworthy Strong problem solving aptitude

Excellent Judgment Skills Avaya Software knowledge

MS Windows proficient

WORK HISTORY

High Valued Customer Service Representative, 01/2016 to Current

SITEL - Capital One – Pompano Beach

Effectively managed a high-volume of inbound and outbound customer calls.

Gathered and verified all required customer information

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Provided an elevated customer experience to generate a loyal clientele.

Described product to customers and accurately explained details.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Routinely answered customer questions regarding merchandise and pricing.

Contacted customer to follow up on complaint, and update with results of investigation

House Man, 03/2012 to 01/2016

Wyndham – Pompano Beach

Greeted, registered and assigned rooms to guests of hotels or motels.

Answered department telephone calls, using correct salutations and telephone etiquette.

Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Computed bills, collected payments and made change for guests.

Recommended top dining and entertainment options for guests in the Fort Lauderdale area.

Security Guard / Front desk Receptionist, 09/2009 to 08/2012

The Lenox on the Lake – Fort Lauderdale, FL

First point of contact responsible for promoting a positive image to visitors. Greeted visitors as they entered the

facility Answered the in a timely fashion and directed calls to appropriate person Took detailed messages when

necessary Responsible for hourly premises patrols to insure the safety of the residents.

Effectively managed a high-volume of inbound and outbound customer calls.

Prepared reports and communication for senior management and clients.

EDUCATION

High School Diploma:

Andrew Jackson High School - Queens, New York

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