Associate Program Coordintor at InVentiv Health Medical Communications

Taylor Elaine Burridge

**** *** ******* **** (P) 716-***-****

Haslet, TX 76052 ac0n7m@r.postjobfree.com

OBJECTIVE: To secure a career where my proven leadership, teamwork abilities, communication, and advanced knowledge of hospitality and event management can be effectively applied to meet company goals with the possibility of advancement. EDUCATION:

Bachelor of Arts in Hospitality Management Graduated: May 2016 Concentration in Event Planning GPA: 3.5/4.0

Mercyhurst University, Erie, PA

Associates Degree of Applied Science in Hospitality Management Graduated: December 2013 Trocaire College, School of Hospitality and Business, Williamsville, NY GPA: 3.85/4.0 WORK EXPERIENCE:

INVENTIV HEALTH MEDICAL COMMUNICATIONS May 2016- Present Associate Program Coordinator, Irving, TX

• Worked on the speaker bureau team for a pharmaceutical client

• Completed over 1,300 lunch and learn programs, which includes approving the program, sourcing the catering for the program, and closing out the program

• Obtain a receipt and create a financial report for each program

• Ensure each program is compliant with federal rules and regulations for pharmaceutical companies CAFÉ DIEM August 2014 – May 2016

Associate, Erie, PA

• Prepare and serve menu items to students, faculty and staff at Mercyhurst University

• Organize and maintain cleanliness of the kitchen, counter and visual displays regularly

• Facilitated customer transactions through the computer accounting system and balance out the cash register at the end of every shift

HYATT REGENCY DALLAS June 2015 August 2015

Food & Beverage Internship, Dallas TX

• Engaged with guests and created a personalized guest experience

• Learned to use to the POS system Infogenesis, as well as adapt to the new system Micros half way through the internship

• Learned about each department in the hotel and how they contribute to the overall success of the hotel LIVE NATION WORLDWIDE, INC May 2012 – May 2016

Customer Service Ticket Agent – Will Call, Darien, NY

• Deliver impeccable world class customer service in the Will Call Ticket Office to both internal and external customers

• Handle various types of requests from customers that arise about ticket and seating concerns all requiring different levels of trouble shooting and problem solving

• Sell tickets to patrons during each event and collect and organize event tickets at the start of concerts YMCA November 2012 – July 2014

Head of Student Age Child Care Group, Lancaster, NY

• Built strong relationships with children, parents, coworkers, and school administration by projecting a positive image

• Created and executed daily lesson plans for 30+ students daily

• Provided a safe and educational setting for children in the program by maintaining a clean environment in accordance with standards set by the school administration and the YMCA CERTIFICATIONS:

• ServeSafe National Restaurant Association May 2013 EXTRA-CURRICULAR INVOLVEMENT:

• Volunteer for the Make A Wish Foundation- Wish granter September 2016- Present

• Mercyhurst University Hospitality Management Association August 2014 – May 2016

• Mercyhurst University Professional Convention Management Association August 2014 – May 2016

• Mercyhurst University Leadership Certification Program August 2014 – May 2016

• Mercyhurst University United Nations International Children’s Emergency Fund Organization August 2014 – May 2016

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