Customer Service Representative

Kouassi Yves Anselme KOUADIO

Park Avenue Mansion Condominium, apt 2132, Pasay city 1302

Single

No kids

090******** / 092********

****.*******@*****.***

****.*******@****.**

skype : yves.anselme

27/12/1991

Academic credentials

2010 – 2013 BACHELOR OF COMPUTER APPLICATION (BCA) at EAST POINT COLLEGE OF MANAGEMENT – INDE/Bangalore

2009 – 2010 IDA (Programming) at IFPG Plateaux Abidjan

2010 12th grade certificate at Gadie Pierre High school Abidjan

SKILLS

Programming, HTML5, C, C++, Visual Basic 6.0, JAVA, SAS, SQL

Adobe Photoshop CS6, Adobe Lightroom 5, Adobe CC, Adobe Illustrator CS6, Adobe InDesign CS6, Adobe After Effect, Adobe Premiere, Boujou

3DS MAX, Cinema 4D, Marvelous Designer, Zbrush

Microsoft Word, Excel and PowerPoint

Working experience

June 2015 till date - French IT Service Desk Support at STEFANINI Philippines

. Accept call and assistant user, FRENCH or ENGLISH **

. Reset passwords

. Creation of tickets

. Track day by day every problem with submitted tickets

. Remind the customers to check the resolution of the problem before closing the ticket definitively

. Access to the different work platforms (tablet, IPhone, Laptop, desktop, Motorola) by remote session (multiple tools)

. Verify the states of mobile connections, check 3G / 4G coverage

. Assist the user to connect to different platforms

. Give access to sites, shared files.

. Support Outlook 2007, 2010, 2013

. Replacement of equipment provided by the company

. Installing software with admin password

. Installing network printers, personal printers

January 2015 till date - Analyst programmer, HOD of graphics and presently Art’s Director at BIWALOGO Abidjan – Ivory Coast

. Preparation of different jobs for new contracts.

. Meeting with different poles to set goals and guidelines

. Contact agents via email or phone

. Share files by Google Drive Jobs

. Correction day by day of the different files received via email

. Client meeting by phone call or video conference

. Weekly meeting to share files with agents and update work status

. Handling interview applicant by checking resume and call conference

. Coordinate with all other poles to know the next process

. Finalize the various works within the time allowed

February 2014 – December 2014 Customer service representative

September 2013 - January 2014 assistant at Me Tia Konan and Associated Lawyer Abidjan – Ivory Coast

. Verify in the calendar, the various files in progress for the week

. Go to the courthouse to withdraw court decisions

. Make an update of the final decisions and check the complete update with excel.

. Meeting with the entire team

. Coordinate with the principal lawyer to get next works

. Transcribe work in judicial language

. Entering different folders with WORD and printing

. Contact different clients when needed

Awarded Special Appreciation for the project sixth sense during Science Exhibition Galaxia’13 organized by computer Academy of Computer

2011 / 2012 : teaching French in some English centre.

Objectives

I am seeking a job position in a well-established company that offers a professional growth and ample opportunity to learn and enrich competencies .

I would like to reach new goals and know about new knowledges

Language

French (native)

English ( written and spoken )

Hobbies

Trips

Playing football, basketball, volleyball,handball

Swimming pool

Go for walk

Reading book

Learning new language

Photography

Contact this candidate