Crystal L McGuire

** ******** ****

Middletown, PA 17057 717-***-****

Objective

To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Employment

WARRANTY ADVISOR Years Employed 9/23/04-1/31/2013

Residential Warranty Company, LLC

Harrisburg PA

Susan Kent Office Manager 717-***-**** ext. 2137

I worked as a Warranty Advisor for a home warranty company in the claims department. I was a licensed claims adjuster for the state of TX. I administered files of homeowners that felt they had a Major Structural Defect to their homes. I scheduled engineering inspections and reviewed the engineering reports. I made the decision if there was coverage owed, obtained plans of repairs from Engineers and made monetary settlement offers to the homeowner. During my time at this company I also performed Administrative duties such as filing, confirming inspections with homeowner’s, builders, and engineers, updating Excel spreadsheets, used Outlook calendars, wrote letters from Word, and returned homeowner cold calls (calls of homeowners with questions on their warranty coverage). I was awarded employee of the month for my ability to multi task.

ASSISTANT MANAGER Years Employed 1999-2004

Walgreens Jacksonville FL

I worked as an assistant Manager for Walgreens Pharmacy. I was required to maintain employees work schedules, work as a cashier, work the pharmacy, perform resets throughout the store, and also be responsible for handling of the merchandise and money tills.

Education

HIGH SCHOOL DIPLOMA

Middletown Area High School 1992-1996

Skills

Processing Claims

Cash register work

Handling of money tills

Scheduling of employees

Merchandising

Customer Service

Ability to Multi Task

Excel

Word

Proper Telephone Technique

Typing

Adding Machine

Internet research

Ability to read and understand Engineering reports/drawings

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