PAULINE JONES

**** ******* *** **** ******** Springs, CO 80916 719-***-**** ac0ms1@r.postjobfree.com

Citizenship: United States

Desired Job Type: Medical Records Technician

Highest Federal Civilian Grade: N/A

Security Clearance: N/A

SUMMARY OF QUALIFICATIONS

Highly qualified and experienced medical records clerk with 5 years of in-depth knowledge of the records/file management system. Expertise in established medical records procedures, rules, and regulations processes, policies, and procedures, directives, including OSHA/JCAHO standards and the coding, sustaining, and disposition of patient records adequate to analyze medical records and compile statistical data for reports, and release of information to various health facilities, insurance companies, and to the patients.. Solution-driven employee with refined communication and interpersonal skills and demonstrated ability to makes decisions consistent with hospital or clinical policies, department protocols and guidelines.

Medical Terminologies

Daily Clinical Operations

Records/File Management

Treatment Documentation

Emergency Management

Medical Billing & Coding

A/R & A/R Management

Medical Safety Practices

Regulatory Compliance

Patient Education

Problem Resolution

Medical Teamwork

PROFESSIONAL EXPERIENCE

Associates in Gastroenterology, Colorado Springs, CO March/2015 – May/2017

Medical Record Scanner Hours Per Week: 40

Responsible for maintaining the files included in a patient's health information portfolio, including medical history, symptoms, examination results, diagnostic tests, treatment methods, and other services. Organize and manage patients' health information data, ensure paperwork is properly filled out, and verify accuracy and accessibility of files.

Gather patient information by collecting demographic information from a variety of sources. Retrieve information from automated printer, and record and file patient data and medical records. Oversee the accurate and complete retrieval of records and medical data to meet auditors’ requirements.

Adhere to established medical record procedures and regulations, including administration, filing, researching, handling, and securing properly filed and completed patient records. Follow all federal and state guidelines for release of patient information, HIPAA guidelines regarding confidentially, and correct and communicate problems according to established procedures.

Convert data from paper medical record charts to electronic medical record charts; maintain master patient index by completing assigned portion of daily audit trail. Demonstrate analytical and problem-solving ability by addressing barriers to receive and validate accurate recorded and filing patient data.

Review medical records for accuracy and completion as required by medical office policy. Analyze medical records, apply appropriate codes, and determine medical and legal sufficiency of the record.

Internal Medicine of the Rockies, Colorado Springs, CO March/2013 –March/2015

Medical Administrative Assistant Hours Per Week: 40

Provided healthcare facility support services with a multitude of tasks that included communicating with patients, scheduling appointments, electronic medical coding, filing insurance claims, maintaining records, as well as accounting and billing.

Performed general office administrative and clerical duties: answered telephone, sorted and distributed mail, maintained office files/forms, and ordered supplies. Corrected grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports.

Maintained patient confidence and protected operations by keeping information confidential and resolved patient problems and needs by utilizing multidisciplinary team strategies. Maintained safe and clean working environment by complying with procedures, rules, and regulations, and acquired assistance from health care support personnel as needed.

Referred patients to appropriate staff concerning queries about medicines and treatment. Initiated and maintained correspondence with patients and insurance companies. Verified and inputted patient insurance information for billing, collected payment by check, credit card or cash for billing purposes.

Maintained a cooperative relationship among health care teams; communicated information, responded to requests, built rapport, participated in team problem-solving methods and contributed to team efforts by accomplishing related results as needed.

Colorado Springs Charter Academy, Colorado Springs, CO August/2010 –May/2012

Office Assistant Hours Per Week: 40

Managed approximately 400 A/R and A/P accounts and accurately processed data using QuickBooks accounting software and internal operating system. On a monthly basis, audited A/R documentation for accuracy and company compliance.

Performed administrative tasks; managed email correspondence, managed inbound and outbound mail, screened incoming calls, recorded messages, and delivered messages in the order of relevance and importance to upper management needs.

Provided customer service to internal and external contacts, including but not limited to vendors, independent contractors and employees on all account issues. Promptly responded to all electronic and telephone inquiries, using independent judgment to efficiently and effectively resolve issues.

Maintained strict confidentiality of student records and assisted and interacted with teachers and parents, regarding health and security of students Liaison between teachers and parents regarding health and security of students.

Speedee Cash, Valdosta, GA January/2000 –February/2010

Title Loan Store Manager Hours Per Week: 40

Evaluated loan applications and documentation to confirm credit worthiness. Improved loan applications and documentation by informing applicant of additional requirements and rejected loans by explaining deficiencies to applicants.

Created new loan files by preparing documentation for scanning, entry into system and proper storage. Completed quality checks of loan packets, document deficiencies, and ensured loans and processes met compliance standards.

Enhanced branch profitability, productivity, and efficiency and identified areas of improvement at store level and communicated ideas to management. Maintained knowledge of competitors' products/services and provided corporate management with regional industry trends.

Processed loans daily, prepared loan documents, and provided all information requested by the corporate office to assist with various audits, analyses, and projects.

EDUCATION

Health Information Administration Coursework, Everest College: Colorado Springs, CO 2013

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