Customer Service Sales

Simar Preet Singh Kohli

Mobile No. 988-***-****

E-Mail: *******@*****.***

Objective

To be part of a competitive environment where an individual can show the talent to grow with company

EXPERIENCE

Mar’16- till date with Apropos Technologies Private Limited, India, Zirakpur (Mohali) as Customer Service Advisor

Key Result Areas

Deal directly with customers either by telephone, e-mail and Chat

Respond promptly to customer inquiries and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Direct requests and unresolved issues to the designated resource

Dec’11 to Mar’16 with Infiniti Retail Ltd (Tata Croma) as Customer Service Executive

Key Result Areas

Heading a team of 6 members which includes 3 Croma staffs and 3 Brand promoters

Daily Inventory counting

Digital Category Sales

Customer Service Department

Cash department and billing work

Ensuring proper service is being provided to all customers

To Resolve the Query of the new Joint staffs by providing them trainings on the different products

Managing all front end and back end operations

To ensure the category target is achieved (monthly and yearly)

Mar’11 till Dec’ 11 with Furtados Music India Pvt Ltd as a Cashier

Key Result Areas

Billing and Sales

Store Handling

PREVIOUS EXPERIENCE

Jun’10 till Mar’11 with Trent Westside as a Customer Service Executive

Key Result Areas

Heading a team of 8 Cashiers

Cash Management

Arrangement of coins and tanners for the store

Administration management

AWARDS

Received 6 Appreciation letters for Highest Extended Warranty Sales- Tata Croma

Appreciation letter for best Groomed staff- Tata Croma

Certificate of Appreciation for collecting maximum donations for Tata Medical Centre- Tata Croma

Received an Appreciation certificate and Appreciation letter for pillar of the store- Tata Croma

Received an Appreciation certificate for Best Own Label Champ-Tata Croma

Received an Appreciation certificate for Super star Performer-Tata Croma

ACADEMIC DETAILS

2012 B.Sc I.T from Punjab Technical University, Jalandhar

2016 MBA in Operations from Lovely Professional University, Jalandhar

PERSONAL DETAILS

Name: Simar Preet Singh Kohli

Date of Birth: 30th September 1987

Languages Known: Punjabi, Hindi & English

Address: 203/ Sector 46 A Chandigarh

Marital Status: Unmarried

Nationality: Indian

I hereby confirm that the information furnished in this form is true and correct.

DATE: PLACE:

Simar Preet Singh Kohli

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