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Manager Customer Service

Location:
Riverview, FL, 33579
Posted:
June 02, 2017

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Resume:

Vanessa Brooks

***** ****** ****** ****, *********, FL 33579 v ac0mqs@r.postjobfree.com

813-***-****

Experience

Document Review Analyst-Mission Capital Advisors, T ampa, Fl 6/15-Present

R eview of legal collateral documentation for residential loans including the Note, Mortgage, Modifications, Title Policy, and Assignment/Endorsement chains; identify deficiencies and conduct appropriate exception cures.

E valuate residential loans for compliance qualifications; identify potential cures for violations and carry out the cures. Identified data deficiencies and exceptions between collateral documentation and mortgage servicing system data; conducting appropriate cures.

P rovide data mapping assistance between the client’s mortgage servicing system and the new investor’s servicing system; facilitate general Q&A for new servicer relative to data and processes of client’s servicing system.

A nalyze copies of loan documentation, personal and business financial statements, and any other financial information as needed to support loan decisions.

R eview sufficiency of borrower and loan documentation and note or comment on inadequate or missing documentation.

R eview all closing documentation and title related reports and note or comment on inadequate or missing documentation.

M aintain confidentiality and security of applicant/borrower information and data at all times.

V erify data and comment or report findings as required.

P erform other duties and accountabilities as management may from time to time assign.

Respond to mail, email and phone communication from parties involved in foreclosure matters

Foreclosure case manager - Administrative Office of Hillsborough county Court, Tampa, Fl.

7/13- 6/15

Case Manager for Senior Judges in the Mortgage Foreclosure Department assisting Judges in open court during foreclosure proceedings

Schedule hearings in regards to Plaintiff, Defendant, and Third Party motions, orders to show cause, case management conferences, jury and non-jury trials

Prepare and review daily court docket to ensure all cases are scheduled correctly

Review case files prior to hearing for compliance

Extensive oral and written correspondence with attorneys and pro se defendants advising of foreclosure procedure and standards

Prepare and upload orders for Judge’s review and signature

Respond to mail, email and phone communication from parties involved in foreclosure matters

SENIOR FORECLOSURE ANALYST-CLAYTON HOLDINGS, LLC, Tampa, Fl 3/12-7/13

Performed foreclosure auditing process to determine if foreclosure proceedings were properly processed in accordance with applicable state and federal laws

Create daily reports to ascertain workflow patterns and ensure accuracy

Determine findings during auditing process by utilizing state and procedural matrices

Complete quality control document retrieval by accessing client systems and public record

Review all applicable first legal documents, judgment affidavits, judgment orders, titles, SCRA documents, and breach/demand letters during auditing process

Extensive use of client systems including but not limited to Nutrak (LPS), Lenstar, and MSP

Consistent correspondence with attorneys to verify and/or confirm information used during the foreclosure process

Created attorney contact spreadsheet for team to utilize when attempting to retrieve necessary documents

Provide timely feedback to management regarding areas for improvement and/or noncompliance of requirements

TITLE CURATIVE SPECIALIST

Located abstracts

Ordered deeds and follows up on delivery timelines

Ordered title updates and buyer name searches

Review title documents and deeds as they are returned by the title department

Verify all documents for accuracy and check for corrections needed

Graded and cleared title. Resolved title Issues with title companies; make sure clear titles are provided before sales transactions are completed

Completed follow up on late title work. Completed follow-up diligently with title companies to ensure they are working to resolve identified issues

Directing involved parties on what action to take based on issues identified and coordinating that action

Request and review corrected deeds with proper vesting as required.

Communicate and coordinate follow-up with all necessary parties

Strong attention to detail, research and problem solving skills TIMELINE COMPLIANCE SPECIALIST ( TELECOMMUTE POSITION)- KASS, SHULER, SOLOMON, SPECTOR, FOYLE & SINGER, P.A., TAMPA, FL 9/08-03/12

Reviewed daily reports to ensure all foreclosure work meets timeline standards

Reviewed foreclosure files to determine if foreclosure proceedings were properly processed in accordance with applicable state and federal laws. Mastered practice area to handle non-routine matters (including loan modifications, forbearances, HAMP, and SCRA) within individual area of authority using discretion, initiative, problem-solving and analytical skills

Reviewed all applicable titles, mortgages and notes when reviewing foreclosure file

Searched public records and examined title to determine legal condition of the property and examined copies of records, including, but not limited to, deeds, mortgages, liens, judgments, vital statistics, and plat and map books to determine ownership, encumbrances and to verify legal description of the property

Determine the impact of any recorded instrument in the chain of title such as deeds, liens, judgments, etc

Outline any title curative issues required and/or identify any senior interest

Updated client systems including Nutrak, Vendorscape, Lenstar, Clarifire and Microsoft Word, Outlook, and Excel

Provided timely feedback to management regarding areas for improvement and/or noncompliance of client requirements

Reviewed attorney scorecard and vendor performance reports on a weekly basis, critique and provide to management for evaluation

Attended ongoing training to stay current in job role SUPERVISOR AND PARALEGAL-LAW OFFICES OF DANIEL C.

CONSUEGRA, T AMPA, FL

2/05-09/08

Supervisor/Lead Paralegal for the Lien Monitor/Answer Department

Responsible for interviewing, recruiting and hiring eligible candidates for department. Assisted Lead Attorneys during external and internal recruiting events for office

Reviewed senior lien holder foreclosure in regards to junior lien holder’s Interest

Reviewed all applicable titles, mortgages and notes in preparation of filing answers and/or affirmative defenses

Prepared and filed junior lien holder’s answer and/or affirmative defense to senior lien holders complaint

Supervisor/Lead Paralegal for the Deed in Lieu Department

Reviewed all applicable titles, mortgages, and notes in preparation of filing deed in lieu

Supervisor/Lead Paralegal for the Attorney Ad Litem Department

Prepared and filed Attorney Ad Litem reports after locating heirs to an estate and reviewing applicable foreclosure, title, mortgages and note

Created daily correspondence through verbal and written communication

Researched and updated information regarding clients’ cases in several legal databases including; Perfect Practice, Nutrak, Vendorscape, Lenstar, and Microsoft Word, Outlook, and Excel

Prepared, edited and customized pleadings for clients’ individual needs and requests

Proofread documents for accuracy before they are presented in court

Met with clients to explain legal procedures and resolution tactics NIGHT AUDITOR AND FRONT DESK AGENT-SEMINOLE HARD ROCK HOTEL AND CASINO, T AMPA, FL

1/05-6/06

Responsible for basic accounting and bookkeeping

Assisted guest with initial check-in and provided information regarding hotel services and amenities

Adjusted charges to reflect guarantees, special concessions, applicable sales taxes and service charges using Hard Rock’s internal computer program

Performed receptionist duties such as answering phone switchboard and completing general clerical tasks

STORE MANAGER-KMART CORPORATION, S HELBY, NC

9/98-9/99

Completed formal manager trainee program involving classroom and on-the-job training

curriculum

Used customer service skills to communicate effectively with customers in promoting

store products

Coordinated work schedules for entire staff

Maintained professional, cooperative relationships with co-managers which lead to effectively resolving issues involving store performance and ways to meet store goals;

also communicated efficiently with rest of staff members in order to inform them considerately of areas to adjust or improve

Organized and accessed inventory for all clothing, jewelry and accessory departments

Completed seasonal ‘plan-o-grams’, including revolving inventory, building displays and assembling overall merchandising floor

Attended training forums to increase product and system knowledge Education 1991-1995 U NIVERSITY OF PITTSBURGH, P ITTSBURGH, PA Bachelor of Arts Degree, English

1996-1997 T HE ART INSTITUTE OF FORT LAUDERDALE, FORT LAUDERDALE, FL Associate Specialized Degree, Retail Marketing

References

F urnished Upon Request



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