Jhoni Landrum

*** ****** ****

Riverdale, GA ****6

ac0mqg@r.postjobfree.com

404-***-****

PROFILE

Document Control/ Technical Writer Professional with ten (10) years of recent experience writing, tracking, progressing, editing, and packaging a variety of technical documents and internal procedures for twenty-two (22) departments within an organization in an internal Documentum and SharePoint Environment. Web content management experience.

Experience managing the installation, configuration support and maintenance of the Documentum technology platform; Copy editing experience.

Experience meeting with SME’s and company stakeholders to ensure their submitted documentation complies with organization guidelines. Content Strategy experience.

Documentum experience includes all content management processes: validating, uploading, creating, archiving, transposing, distribution, approval processing etc.

Proven ability to present information verbally and visually to groups of various sizes; excellent listening, verbal and written communication skills.

Familiarity with: content management systems, project management software, search engine optimization and best practices for website content development.

Perform day to day interaction with Product Development and Product Management on products, enhancements and initiatives being developed and launched.

Execute project planning process to support the implementation of products, enhancements and resolution of cross-functional operational support issues; Creative and technically skilled in Dreamweaver.

TECHNICAL SUMMARY

Acumen, Access, ADP, Captivate, DreamWeaver, Documentum Content Server/WebTop, Excel, Outlook, QuickBooks, PowerPoint, Photoshop, Windows 2008+ Server, Word, WordPerfect, Visio, Act, Adobe Acrobat, ADP, BiTS( Bio Medical Training System), Dream Weaver, eDOCS, Ewise, FIN, Lotus Notes, FrameMaker, Flash, GroupWise, CQ5, LMS, MAXIMO, PeopleSoft, Robohelp, SUGAR, SharePoint, SQL, Siebel and WIP.

PROFESSIONAL EXPERIENCE

Ernst & Young Alpharetta, GA

12/2016-3/2017

Technical Writer (Contract)

Maintain a comprehensive library of technical terminology and documentation.

Analyze documents to maintain continuity of style of content.

Manage updates and revisions to technical literature.

Work with internal teams to obtain an in-depth understanding of the product/services and the documentation requirements.

Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

Write easy-to-understand user interface text, online help and standard operating procedures.

Monitor mapping work or the updating of maps to ensure accuracy, the inclusion of new or changed information, or compliance with rules and regulations.

ATPAC Smyrna, GA

7/2016-9/2016 (Contract)

Technical Writer

Write business requirements and procedures for new systems.

Prepare instruction manuals, journal articles, and other supporting documents to communicate complex and technical information more easily.

Develop, gather, and disseminate technical information among customers, designers, and manufacturers.

Determine scales, line sizes, or colors to be used for hard copies of computerized maps, using plotters.

Develop or edit Information Technology documentation by reviewing technical documents, interviewing developers, technicians and business users.

The Home Depot Smyrna, GA

10/2015-12/2015 (Contract)

Technical Writer

Write business requirements and procedures for new systems.

Create policy, procedures, process and support documentation for several IT functional areas; including network, infrastructure, application development, technical support and business services.

Develop or edit Information Technology documentation by reviewing technical documents, interviewing developers, technicians and business users.

UPS Alpharetta, GA (Contract)

05/2015-07/2015

Technical Writer

Explain scientific and technical ideas in simple language.

Meet with customers and development team to establish technical specifications.

Study drawings, specifications, mockups, and product samples.

Create user documentation for a variety of material, including how-to guides and instruction manuals.

Engage resources (management, service vendors, business segment leads, etc.) for project assignments.

Newell Rubbermaid Atlanta, GA (Contract)

10/2014- 12/2014

Technical Writer

Translate complex SAP migration data into user-friendly text for print and electronic publications for the Disaster Recovery department.

Performed the following for the Disaster Recovery and SAP Migration Departments:

Created technical journals, websites, and podcasts.

Gather information through research, statistical reports, and interviews with technical staff.

Document weekly status and infrastructure reports including project progress, key milestones, tasks accomplished, etc. Host weekly status call with project team.

CRIF Lending Solutions Atlanta, GA (Contract)

6/2014- 8/2014

Technical Writer

Responsible for completing moderately complex documentation of various types.

Update and edit existing documentation materials.

Interacts with the Project Managers and project team members to identify requirements and resources for the project.

Coordinate documentation based on input and information from various internal sources.

Create and submit engagement documentation for voice/data network, cabling, and server infrastructure.

Research and combine existing property information to describe property boundaries in relation to adjacent properties, taking into account parcel splits, combinations, or land boundary adjustments.

Enter Global Positioning System (GPS) data, field notes or land surveys reports into geographic information system (GIS) workstations so that information can be transformed into graphic land descriptions, such as maps or drawings.

Macy’s Johns Creek, GA (Contract)

3/2014- 5/2014

Cyber Security Technical Writer

Provide technical writing and editing support to a cyber-security operations center (SOC).

Obtain and organize input from technical staff, commercial advisories/notices, government information products, reviewer comments, and other sources.

Draft, coordinate review, and publish advisories, technical bulletins and analysis reports based on inputs from technical sources. Assist with identifying, analyzing, coordinating, and publishing timely relevant cyber-related content.

Post and maintain content in document repositories and knowledge management systems.

Prepare, recommend modifications to and execute Standard Operating Procedures (SOPs).

Maintain the organization’s communications plan; communicate the plan with internal and external partners, and support its execution.

Verizon Wireless, Alpharetta, GA

12/2012- 2/2014

Online Web Content Manager/Technical Writer (Contractor)

Update, create and maintain online reference system for all front-line employees and indirect agents for Verizon Wireless; Strong creative ability.

Assist the Marketing and Technology Departments with production of sales and marketing web pages, as well as weekly and monthly customer e-newsletters and HTML emails.

Provides advice and design assistance to building construction professional and tradesmen for

Specifying and installing building communications entrance facilities and distribution systems.

Copy Editing: Reviews, writes, and manages content business/technical/design requirements.

Review and edit website content in html.

Responsible for working across multiple IT organizations/functions on business strategies and functional/business architectures.

Write content for meta keyword and description tags to ease website navigation and online publishing; Web writing (not technical writing) for a consumer audience.

Evaluate online content for readability, legibility, usability, interactivity and creditability.

Experience developing content migration taxonomy and information architecture.

Editing content contributed by marketing groups throughout to ensure quality, consistency, and adherence to brand standards.

Design and Develop custom SharePoint 2010 Web Parts, Workflows, Event Receivers,

Timer Jobs and Branding.

Alcon, Duluth, GA

06/2012- 12/2012

Technical Writer (Contractor)

Write deliverables in Global English to aid non-technical and technical users.

Apply best practices and comply with corporate and legal guidelines and departmental procedures and best practices.

Responsible for authoring online content and performance support materials for specific projects and programs.

Evaluate and optimize consumer site-side search results in order to provide customers with easy access to self-support and service content to promote online task accomplishment.

Create, edit, and maintain procedural and training documentation including Install guides, implementation guides, build check lists, internal process documentation, customer facing data center operational overview and compliance documentation.

Coordinates schedules and assigns contractors to projects, including voice and/or data infrastructure upgrades.

Gallopade International, Peachtree City, GA

10/2011 -6/2012

Database Administrator (Contractor)

Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata). Monitor performance and manage parameters to provide fast query responses to front-end users.

Use database software: Acumen and SUGAR to store and manage customer information and financial reports. Set up database systems to ensure efficient operations.

Develop, manage and test back-up and recovery plans; ensure proper storage, archiving, back-up and recovery procedures function correctly.

Perform and analyze wireless and wireline keyword research leveraging internal and external resources data sources such as WebTrends and Business Objects.

American Red-Cross, Douglasville, GA

12/2006 – 9/2011

Lead Technical Writer/Document Control Coordinator, Rules & Regulations

Serve as departmental technical writer for twenty-two departments; confer with clients, colleagues, subject matter experts, etc. to establish technical specifications and to determine material to be developed for publication.

Create and maintain internal technical documentation such as: standard operating procedures, online help, user guides/manuals, white papers, design specifications, system manuals, project and test plans; edit, standardize, and make changes to material prepared by other writers.

Responsible for receiving, distributing, and archiving GMP Controlled Documents including SOPs; maintain, manage and ensure proper document distribution and archiving of Master Set of Operating Procedures and Proposals.

Evaluate, interpret and implement standards and regulations applicable to the organization into the Quality System; ensure compliance of the Quality System against the identified standards and Regulations.

Knowledgeable in and perform all duties and responsibilities in compliance with Standard Operating Procedures (SOP), regulations outlined in the Code of Federal Regulations (CFR), Current Good Manufacturing Practices (cGMP) and other applicable Federal, state, and local laws.

Skilled in working in ISO 13485 and ISO 27001 environments; regularly participate with FDA inspections; Provide support during external/internal audits/inspections.

Ensure product & process change management systems, document reconciliation processes, warehouse controlled documents and archive controlled documents compliant to cGMPs, ISO, regulatory requirements.

Improve style, syntax, and terminology usage across materials to increase quality level and effectiveness of communications.

Design, develop, and deliver high-quality, technical documentation in both traditional and online formats.

Responsible for ensuring product & process change management systems meet business objectives (i.e., new product launches, product/process improvements) and remains in compliance with global quality regulations.

Write and facilitate execution of Equipment, Computer Systems and Process Validation documents.

Work closely with operational risk and audit groups to make sure that the project reporting is meeting regulatory standards.

Partners with SME team to perform needs analyses, create training plans, and deliver exceptional training programs and eLearning products.

Develops eLearning content and provides direction regarding training effectiveness.

Design and develop custom SharePoint 2010 WebParts, Workflows, Event Receivers, Timer Jobs, and Branding.

EDUCATION

B.A. Degree in English

Georgia State University, Atlanta, GA

Concentration in Advanced Grammar and Rhetoric with an emphasis in: Technical Writing, 2001

CERTIFICATIONS

MAXMO Admin, Instructor/Trainer and Supervisor- Level 1 Security Clearance (American Red Cross), Federal Government Secret Security Clearance

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