Medical Customer Service

Carmen L. Nieves-Santiago

**** ******* **., **** *********, Florida 32904 787-***-****, ac0mo6@r.postjobfree.com Objective

Seeking a position as a health data information specialist to utilize the acquired administrative skills (in organization, information gathering and confidential management of information) for the benefit of the organization through patient services.

Experience

Cancer Registrar August/2009 - May/2017 Bella Vista Hospital, Mayagüez Puerto Rico Lead of cancer, tumor and radiation treatment registry at Bella Vista Hospital, for both general hospital admissions and Cancer Institute patients. Perform case findings through disease index, daily pathology reports review, abstracts and in/outpatient reports. Up to date on compliance trainings and enrichment seminars offered by Central Cancer Registry of Puerto Rico. Award received from Central Cancer Registry of Puerto Rico (2016) for completing yearly abstracts in record times. Multiple certificates of recognition received for above and beyond efforts. Medical Record Analyst April/1999 - August/2009 Bella Vista Hospital, Mayagüez Puerto Rico Compilation of medical records from emergency room, same-day care service and hospital inpatients. Medical record set-up, analysis and distribution of records to medical staff for their completion. Discharge Planning Coordinator June/1987 - April/1999 Bella Vista Hospital, Mayagüez Puerto Rico Production, evaluation, and maintenance of records pertaining to the Hill-Burton Health Care Act. In charge of logistics, medical equipment suppliers, home health care agencies and community relations and outreach. Support to social worker by performing respective duties.

Secretary, Utilization Review Department April/1986 - May/1987 Bella Vista Hospital, Mayagüez Puerto Rico Secretary of medical staff of pediatrics committee during monthly meetings. General administrative assistant in charge of multiple department tasks.

Telephone Service Operator January/1985 - April/1986 Bella Vista Hospital, Mayagüez Puerto Rico Management of telephone calls and designation of work schedules for Communications Department employees. Unit Secretary, Emergency Room July/1984 - January/1985 Bella Vista Hospital, Mayagüez Puerto Rico Reception of incoming patients to the emergency room. Support to nurse personnel in charge of triage evaluation. Preparation of medical records and medical billing. Education

HIPAA Certified 2017

Anatomy and Physiology, Antillean University, Puerto Rico (USA), 4.00 GPA 2012 Psychology, University of Puerto Rico Mayaguez (USA), 108 Approved Credits, 3.50 GPA 1984 Skills

Fully Bilingual – English/Spanish

Experienced in Microsoft Office

Knowledge of electronic medical record

Customer Service

Relationship building

Team worker

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