Director of Retail Operstions

Director Of Operations

Project and Operations Management Profit and Loss Process Improvements Strategic Planning Operational Streamlining Revenue Growth and Business Expansion Cross-functional Collaboration Human Resource

Qualifications Profile

Seasoned and top-performing executive, who understands the value people make in delivering great results and a great work environment. My comprehensive experience in operations management, business administration, sales and marketing, all have been augmented by my ability to surround myself with talented team members. Armed with proven ability to formulate effective methods and strategies to exceed target sales goals, maximize growth opportunities, expand market share, and improve operating margins. Adept at developing new business lines from the ground up, as well as providing guidance and mentorship to cross-departmental teams. Proficient with all versions of Windows, Google Docs, Apple, and with working knowledge of Microsoft Office Suite (Word, PowerPoint, and Excel).

Professional Experience

Payless ShoeSource, Vancouver, WA

Director of Retail Operations, North West United States 2016–Present

Responsible for the execution of staffing, customer engagement and operational execution within 400 retail units across 12 Western states including 3 distinct retail formats namely Payless Shoes, Shopko, and Hometown, to increase EBITDA and sales performance

Realigned Field Leadership Team of 35 direct reports around customer engagement strategy, resulting in sales improvement of 3%, conversion improvement of 4%, while controlling expenses to deliver $14 million dollars in profit

Lessened inventory loss by 20% to 1.01% of sales through partnership with district leaders in the execution of strategic loss prevention program

Initiated strategic plan utilizing the 4 disciplines of execution, with the field team, thereby resulting in 12 point increase in customer feedback and acquired rate 72% of customer relationship management (CRM) data

Payless ShoeSource, North Kingstown, RI

Director of Retail Operations, New England Region 2013–2016

Oversee more than 300 retail units across 9 states, responsible for improving operational execution, staffing and customer engagement.

Performed market visits to gain various information and techniques, such as impact of marketing, client response, retail execution, promotional impact, visual consistency, and assess talent and develop staff

Worked closely with field leaders and corporate office on creating relevant merchandise assortments, providing customer feedback, and development of a strategic staffing plan

Exhibited paramount efforts in generating progressive movement of sales and service measures, which resulted in gaining top 3 out of 14 regions in overall performance

Established strategic talent acquisition across New England market that stabilized business performance and improved results.

Payless Shoesource, Topeka, KS

Special Project Coordinator 2012–2013

Selected for this role to interact with key decision makers, including the SEVP, as a development strategy, with intent to develop cross functional skills and collaborative relationships with Finance, Marketing, Store Development, Human Resources, Risk Management, and Legal.

Delivered field perspective and feedback to the Strategic Planning Committee regarding daily operations and key initiatives including, employee retention, field/corporate communications, pricing strategy, and field leadership structure.

Developed retail stores payroll planning and management tool, in coordination with finance and field partners. Responsible for inception, testing, pilot program. Program currently in use in 4000 retail stores.

Payless ShoeSource, Los Angeles, CA

District Leader, Southern California 1995–2012

Implemented delivery of new service model moving market from self-service to service-focused. Transitioned and trained 150 associate work force to service model and supported development and training of an additional 500 associates in So Cal market

Delivered district top sales, EBIT, and conversion results, ranking it in the top 50 of 165 directs in 7 consecutive years

Received the following awards due to exemplary performance in accomplishing tasks with outstanding results:

Top KPI Region member 2011 and 2012

Team Player of the year 2010

Pinnacle Award in 2009

Earlier Career

Footlocker, Los Angeles, CA

District Manager

Education And Credentials

Associate of Arts in Fashion Merchandising and Product Development

Fashion Institute of Design and Merchandising, Los Angeles, CA

Lean Six Sigma Yellow Belt, 2013

Washburn University, Topeka, KS

California Human Resource Management Corporate Certification

Managing and Leading Diversity Corporate Certification

Professional Development

Inter Personal Effectiveness § Senn-Delaney

4 Disciplines of Execution § Stephan Covey

Adversity Quotient § Peak Learning

Now, Discover your Strengths § Marcus Buckingham

Activities

Choose to Give Campaign Leader, Multiple Years

Island Girl Wines, Consultant, Somerset, CA

GLG Consultant

Hdbikerbros, Blogger

Contact this candidate