aj sheik

*** ***** ** ******, ** ***** 908-***-**** ac0ml1@r.postjobfree.com

ACCOUNT MANAGER/SME/CALL CENTER

Profile

Research and analysis as well as product and infrastructure knowledge. As SME also responsible for answering questions from the field concerning the technical details of the requirements as well as other possible solutions to meet the intent of the requirements. Involve in risk assessment analysis and providing recommendations to maintain a secure environment without jeopardizing the operations of the technology. Analytical, forward-thinking leader with proven background in managing personnel that consistently meet strict deadlines. Responsible for development and overall volume and performance of assigned territory. Creating, building and leveraging relationships between product manufacturer and customers, while timely and accurately assessing new or additional sales opportunities within the territory.

Highlights

Managing HR related initiatives and functions, including retention, training, development, performance and recruitment for Mattress Professionals; conducting interviews and make hiring decisions in partnership with Recruitment; partner with HR regarding issues and initiatives.

Maintain effective working relationships with other employees, business and trade association representatives, foreign customers and governments, community leaders and general public.

Provide detailed sales and revenue forecasts in order to monitor progress against the annual and long-term strategic business plan.

Working in a call center environment, attending meetings for products upgrade, phone calls monitored by QA every two weeks to achieve excellent customer service skills.

Participate with the senior management team in development and achievement of short and long term company goals and objectives.

Ensure bidding and post-contract award processes are in compliance, disseminated throughout the organization as necessary and monitored thoroughly.

Travel as necessary in the performance of duties (up to 80%)

Analytical with an eye for detail.

Develop and implement account specific sales strategies to meet and exceed budget.

Routinely call on Key Accounts to understand their needs and requirements and enrich account relationships.

Establish, maintain and develop strong relationships with customers in key accounts.

Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.

Manage personal task schedule to ensure timeline milestones are met and projects stay on track.

Prepare for and conduct customer briefings and Technical Interchanges.

Prepare weekly project status reports.

Maintain currency on governing directives.

Stay abreast new or emerging technologies in the project focus area.

Resolving customer technical issues with patience and understanding.

Identifying any additional needs the customer may have and helping them to upgrade products or services.

Expertise

*Results Driven

*Call Center

*Inside Sales

*Client Relations

*Marketing

*Communications

*Sales Development

*Strategic Planning

*Negotiations

*Project Management

*Merchandising

*Training

*Customer Service

*Hardware

*Software

*Manufacturing

*Process Improvement

*Issue Resolution

*MS Office

*Lotus Notes

*Windows

*Closing

*Product Knowledge

*SDLC

Career Track

RADIX (Paramus, NJ)

SME/Account Manager/ Inside Sales/ Call Center 2010 to PRESENT

Description:

Radix is family owned pharmacy software vendors left in the United States today. Focused on retail pharmacy software dating back to 1981. Back then, goal was to bring independent pharmacies into the future by computerizing them and pulling them away from hand written or typewriter based claims. As this industry has evolved, so has the company and pharmacy focused software. Consistently been first to market with ideas and innovation, and one of the first to adopt new technology over decades. From the early adoption of electronic live claims, to electronic prescribing we have always made sure clients never had to wait for the technology to grow their businesses. Pharmacy management system streamlines your workflow and helps to build a more efficient pharmacy.

Responsibilities:

Subject Matter Expert for the Sales Team and part of SDLC

Going out in field with sales rep to make sure they are selling the product and communicating with the Doctors to Pharmaceutical companies in a professional manner.

Expert on Radix Pharmaceutical software designed for Doctors office to hospitals to pharmacy.

Increased account base by utilizing strong presentation skills in conference calls and webinars, and by providing clients with solutions to their organizations’ challenges;

Working with stakeholders, doctors, clients, inside sales rep, outside sales rep, business owner, business analyst on a daily basis.

Call center environment, receiving calls from account provided to you and giving them best service;

Being trained every time a new software, upgrade has been released;

QA monitor calls to make sure you are providing the best service;

Effectively deliver post-sale care services, exceeding clients’ expectations in a cost-effective manner;

Obtained significant business by delivering presale presentations to demonstrate software features;

Effectively delivered post-sale care services, exceeding clients expectations in a cost-effective manner;

Obtained and met complex user requirements on both a business and a technical level;

Execution of on-site promotional activities;

Regularly meet with prospects to pitch firms web-based application;

Perform responsibilities of assisting lead sales associates in floor moves, merchandising, display maintenance, and housekeeping;

Create purchase order numbers and electronic sales forms for efficient order processing;

Responsible for account retention and new account development in assigned geographic area (territory) by applying outstanding customer relations, territory, and database management skills designed to maximize customer contact.

Demonstrate high level of customer service by responding to conflicting territory priorities and customer opportunities in an effective and timely manner.

Responsible for addressing and resolving customer problems, issues and/or complaints and provide solutions for challenges that may impact sales, customer service or customer satisfaction.

Responsible for acting as their product expert for questions, identifying and following up with any defects or other issues regarding the product, and providing appropriate resolution.

Responsible for creating and conducting workshops and group presentations for detailing various prosthetics, orthotics and silicone products requiring strong presentation skills and the ability to effectively communicate.

Follow up on workshops, regional sales leads, sales calls, and samples.

Regularly perform in-depth analysis of territory and understand and identify needs of customers and assist in the development and implementation of marketing strategies within his or her territory.

Played an integral role in researching and evaluating prosthetic market for industry trends, economic indicators, competitors’ strategies, and supply and demand. Territory Manager will also make recommendations and provide input in the planning and implementation of business strategies designed to meet sales objections within his or her assigned territory.

Conduct customer service/quality assurance site visits with customers in assigned territory.

Analyze and summarize sales information and market trends; preparing required reports for presentation to management

Assist in training of new sales staff as directed

Mandatory participation in annual audit.

Consult with higher management on the implementation of appropriate conversion strategies within territory.

DIGITAL WAREHOUSE (New York, NY)

SUBJECT MATTER EXPERT/Account Manager/ Call Center / Customer Service 2005 to 2009

Description:

Digital Warehouse is the leading global supplier of quality pre-owned networking hardware equipment as well as services that Reduce the Total Cost of Ownership (TCO) of Networking Infrastructure and Hardware. Digital Warehouse products and services range from reselling highest quality A+ Certified Pre-owned and New-Open-Box (NOB) networking hardware to an array of networking equipment lifecycle services designed to reduce the cost of acquisition, operations, maintenance, upgrade, and disposition of network infrastructure assets.

Responsibilities:

Sold networking hardware to corporate offices that reduced their total cost of network infrastructure.

Subject matter expert on product knowledge refurbished equipment for corporations.

Working with stakeholders, business owner, business analyst, clients, inside sales rep, outside sales rep on a daily basis;

Trained for 2 weeks to understand the hardware and how to troubleshoot them over the phone in a professional manner;

Daily standup meetings about hardware upgrades to troubleshooting;

35 to 200 calls per day depending on the account;

Played a vital role in expanding market share and increasing sales levels through effective marketing programs and strategic planning.

Delivered 3 X renewal opportunities in quarterly bookings via up-selling and cross-selling.

Created tools and coordinated related presentations, discussions, and meetings with marketing, sales, IT department.

Managed strategic and complex territories and exceeded quarterly quotas of $3 - 4M.

NUTRA-AMERICA TRIM SPA (Dover, NJ)

SME/Account Manager / Call Center / SME 2002 to 2005

Description:

TrimSpa is a dietary supplement designed for weight loss, marketed by the company Goen Technologies

Responsibilities:

Closed decision makers using indirect sales risk assessment, classic telemarketing methods, broadcast messaging, cold call prospecting, quality verification, and profile screening.

Part of the SDLC.

Responsible for the consistent growth of sales, development and maintenance of relationships with department stores, off price retailers, and specialty stores.

Established, developed and managed accounts through daily communication with buyers at department stores, specialty store and major buying offices.

Exceeded sales quotas and sold over $240,000 per year

Shopped markets and analyzed sales reports to identify trends, consumer preferences, product line voids.

Consulted with buyers, regarding inventory requirements for seasonal buys, special promotions and re-orders.

Employ Salesforce.com daily to manage pipeline and maintain record of communication and activities with prospective merchants.

Education

kean University

GRADUATED 2002: Bachelor of Science (B.S.), Computer Science Information Systems

Software / Tools

AS400 • Track-it • Adobe Acrobat • Siesta • Microsoft Office 365 • Microsoft Word • PowerPoint • Excel • Access • Outlook • QuickBooks • SQL

operating systems

WINDOWS 98 – WINDOWS 8 WINDOWS 7/8 /10, WINDOWS XP/VISTA, WINDOWS SERVER2003, WINDOWS NP, WINDOWS 2000, UNIX, MAC OSX, MAC OS X

MOBILE DEVICES

iPhone, Blackberry, Android

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