Shaqueta L. Minor

** ***** *****, #**

Bronx, NY 10460

Tel.: 347-***-****

E-mail: ac0mje@r.postjobfree.com

OBJECTIVE

To secure a progressive position as a Clerical or Administrative staff member in an agency that will facilitate career advancement and professional growth.

PROFESSIONAL PROFILE

I have proven to be an analytical and incisive critical-thinker with a comprehensive record of providing support to senior executives in their conduct of administrative and operations management. Experiential skills encompass office procedures and technology, administration and operations management, communications coordination, customer services, troubleshooting and problem resolution.

* Organized, methodical, and focused in executing responsibilities

* Experienced in full customer support including timely response to customers’ needs, complaints and expectations.

* Concise, discrete communicator with tactful interpersonal skills; relate effectively with people from diverse cultural, educational and socio-economic backgrounds.

* Effective skills in public relations, relationship and team building.

* Comfortable in an autonomous role working independently or as a contributing team member; build strong relationships with colleagues, counterparts and clients which facilitates quick attention to requests.

* Proficient in MS Office (Word, Excel, Access, PowerPoint & Outlook), Web Connect, Acris, Ipis, PDC, and Siebel.

EDUCATION

Lehman College Bronx, NY

Major: Liberal Arts 8/05-6/08

EXPERIENCE

NYC Department of Finance New York, NY

Clerical Associates Level III – Land Records. 10/12-Present

* Answer phones and assist taxpayers with navigate through our Acris system.

* Serve as Technical Support.

* Respond to emails and 311 Seibel request.

* Write up Unsafe Building reports

* Update property information for taxpayers

* Make corrections to recorded documents

* Conduct research for special projects at behest of director.

* Prepare correspondence; maintain reports, records, logs, and files.

Shaqueta L. Minor page 2

Clerical Associate II –Lincoln Hospital, HIM Unit. 2/10-02/12

* Answer multi- line phones and assist customers in accessing their medical records

* Provide face to face service for customers

* Receive and send request for records via fax

* Logged birth certificates into system.

* Basic clerical duties: (i.e. open and process mail, make copies, filing)

File Clerk –NYC Law Dept, Worker’s Comp. Division. 10/09-02/10

* Pulling cases for court calendar

* Open and processing mail

* Receive and send request via fax

* Filed documents in proper case files

*Processing billing statements pursuant to comp cases

* Basic clerical duties

References provided upon request.

Contact this candidate